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Converse 2022

Uniphore

Analyze Analytics and insights from 100% of interactions across all channels. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Case Studies. White Papers. Infographics. Emotion AI.

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3 Customer Experience Ideas for 2022

Experience Investigators by 360Connext

And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. Remember to think big about your customer experience goals and how they can help your organization achieve not just company goals but goals for the world at large. 2022 will bring its own set of surprises.

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The Top 3 Customer Service Trends to Expect in 2022

Comm100

Query volumes spiked as customers (and companies) faced unprecedented problems, placing huge stress on customer service agents. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. With expanding expectations comes expanding channels.

Trends 221
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5 Key Trends for ECommerce Customer Satisfaction in 2022

Kayako

Every eCommerce company juggles the balance of where to prioritize resources and drive revenue. Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Good customer service is the number one quality customers seek from eCommerce companies. It turns out that there is an answer.

Ecommerce 225
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How to Leverage AI to Drive A Better Human Experience for Your Customers

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions. companies can specifically implement AI to teach agents how to approach customers at all levels. April 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm GMT

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Top 4 Customer Experience Trends for Financial Services to Expect in 2022

Comm100

As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.

Financial 236
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The Top 3 Customer Service Trends to Expect in 2022

Comm100

Query volumes spiked as customers (and companies) faced unprecedented problems, placing huge stress on customer service agents. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. With expanding expectations comes expanding channels.

Trends 163