eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? 16 November 2021 | 11:45 am—12:00 pm ET. Join us at KMWorld Connect 2021! Keynote session by eGain and IRS. Why you should sign up. Keynote session by eGain and IRS.

Connections 93

Connections Conference Innovation Customer Engagement 93

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. David Carnes (@davidpcarnes3) September 27, 2021. Customer Success begins in Sales and needs to be part of your funnel. Patrick Baynes (@PatrickBaynes) September 27, 2021. saastrannual.

Customer Success 95

Customer Success Conference B2B Sales 95

TechSee

FEBRUARY 16, 2021

This is underlined by a January 2021 survey , where 65% of U.S. Going into 2021, new trends are emerging that are helping field services provide their customers with efficient service, while still keeping a firm eye on their bottom line in a challenging economic environment. Investment in remote support.

Trends 109

Trends Survey ROI Technology 109

ShepHyken

MAY 24, 2021

CustomerThink) Focus on customers’ goals which lead to sales and their referrals. Best Customer Retention Techniques for Startup in 2021 by Luke Fitzpatrick. Influencive) Here are some of the best customer retention techniques for startups in 2021, that’ll help you to not only retain and grow your customer base.

Customer Service 152

Customer Service Customer Retention Loyalty Retail 152

Horizon CX

DECEMBER 21, 2021

December 2021. The post 2021 CX Reflections – Building Community Through Servant Leadership appeared first on Horizon CX. Here’s a challenge for 2022. Click HERE to learn more about HorizonCX: Karl Sharicz – Founder, CEO – HorizonCX, LLC.

Leadership 130

Leadership Measurement Groups Customer Experience Professionals 130

ShepHyken

JULY 19, 2021

storefronts reopening, e-commerce is still seeing a surge in sales. To maintain retail success in 2021 retailers will need to continue optimizing their digital experience. This article includes a summary of some key points along with some stats from my 2021 Achieving Customer Amazement study. CRM Buyer) Despite U.S.

Customer Service 143

Customer Service Chief Customer Officer Contact Center Customer Service Training 143

Comm100

JANUARY 29, 2021

Best Chatbots in 2021: Chatbot providers that stand out from the crowd. Ready to explore the best chatbots of 2021? For the conversations that bots shouldn’t handle, chats can be automatically or manually diverted to agents, such as your most important customers or high-value sales. Find out for yourself. ROI Calculator.

Chatbots 131

Chatbots Technology Social Media ROI 131

Oracle

JANUARY 21, 2021

Here are 21 CX predictions for 2021, informed by some of the top experts of customer experience. Brands will invest in research to learn more about the 2021 buyer. Data held on customers’ needs and motivations changed quickly in 2020, though the data gleaned in the 2020 shifts may no longer be relevant to 2021 consumers.

Social Media 81

Social Media Return on Investment Consumers Contact Center 81

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Register for SaaStr Annual 2021 here. . Register to attend TSW 2021 here. .

Conference 95

Conference Leadership Industry Customer Success 95

ShepHyken

APRIL 26, 2021

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

Customer Service 133

Customer Service Loyalty Programs Social Media Contact Center 133

Oracle

JANUARY 27, 2021

Internet retailers have set sales records throughout 2020 as billions of buyers stay safe at home and do their shopping via their laptops and mobile devices instead of visiting storefronts and malls. With this in mind, it’s not surprising that 2021 promises to be a pivotal year for ecommerce.

Ecommerce 102

Ecommerce Trends Retail Social Media 102

Forrester's Customer Insights

DECEMBER 10, 2021

2021 brought monumental shifts to the B2B sales world. Throughout the year, Forrester’s B2B Sales Executives service published key research on how sales leaders should address these changes, and we’ve highlighted that research below.

Sales 49

Sales B2B Customer Insights Technology 49

Forrester's Customer Insights

OCTOBER 20, 2020

Sales enablement leaders should be prepared to optimize and expand the all-virtual environment in 2021. Annual planning — for resources, personnel, and programs — will be particularly difficult as enablement leaders solve for the current environment but also anticipate what comes next.

Sales 51

Sales Resources Communication Management 51

Magellan Solutions

NOVEMBER 15, 2022

Why Does B2B Sales Outsourcing Make Sense to MSMEs? Business-to-business (B2B) sales outsourcing is a tried-and-true way for businesses to make more money. Getting professional salespeople and other expertise, sales outsourcing enables firms to seize opportunities. WHAT DOES B2B SALES OUTSOURCING MEAN? .

B2B 75

B2B Sales Call Center Call Center Solutions 75

AWS Machine Learning

APRIL 6, 2023

For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We

Sales 80

Sales Training Metrics ROI 80

TechSee

MAY 10, 2021

Our global sales team currently stands at 30, predominantly based in North America, the UK and throughout Europe. Our TechSee Sales Superstars are enterprising, resourceful, experienced and ambitious individuals who collaborate across functions (BD, Sales, Account Management, Pre-Sales, Customer Success) to deliver exceptional results.

Sales 109

Sales ROI Contact Center Culture 109

ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. The 2021 APPEALIE SaaS Award winners are presented below: OVERALL SAAS AWARD WINNERS. Quantum Metric. OnDMARC / Red Sift.

Net Promoter Score 98

Net Promoter Score NPS Software Touchpoint 98

Integrity Solutions

JANUARY 6, 2021

Money and incentives matter, but this year more than ever they’re only part of the sales retention story. With the stresses of the pandemic, uncertainty in the business environment, and pressures of working from home and juggling personal and professional lives, we’re all looking forward to a fresh start in 2021.

Sales 79

Sales Culture Training Loyalty 79

Gainsight

JANUARY 4, 2021

Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting. Driving Sales through a Downturn: How the CROs of Dropbox and Flexera are Adapting ( Watch the webinar recording ). Who Should Own Renewals and Upsells: Sales or Customer Success? Launching Customer Success.

Resources 111

Resources Customer Success eBook Multi-Channel 111

ShepHyken

FEBRUARY 12, 2021

The pandemic made these elements even more crucial in 2020 and will continue to do so into 2021. Customer Support Channels to Develop in 2021. The key going into 2021 is to take a lesson from effective project management – provide one point of contact for your clients. Going into 2021, consumers want to simplify their lives.

Social Media 109

Social Media Chief Customer Officer Call Center Video 109

ppt solutions

JUNE 8, 2021

TULSA, OKLAHOMA, June 8, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Scott Forbush as senior vice president of global sales. In this newly created role, he will be responsible for.

Sales 98

Sales Customer Experience Customers 98

Oracle

DECEMBER 29, 2020

With the new year just days away, it’s a good time to consider the best ways to boost customer experience in 2021. According to Cudby, companies that align sales and marketing generate more than 200% more revenue from their marketing. Do your research. Even simple shifts make a difference. Work on your welcome.

Net Promoter Score 98

Net Promoter Score Effort Score NPS Sales 98

Forrester's Customer Insights

SEPTEMBER 28, 2020

Sales leaders should set themselves and their teams up for a successful 2021 by negotiating a realistic and achievable annual quota.

Sales 51

Sales Strategy Leadership 51

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? January 2021 CX Virtual Events. January 12 – 14, 19, and 21 – 22, 2021. ADWEEK Outlook 2021 The Year Ahead in Marketing and Media. January 26 – 28, 2021. —. January 27 – 28, 2021. January 27 – 28, 2021. January 27 – 28, 2021.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

CSM Magazine

DECEMBER 6, 2021

Holiday season performance is ‘make it or break it’ for the entire year for most retailers, and Holiday 2021 is certainly no exception. Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In August 2021 alone, 4.3 There’s Good News.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Oracle

DECEMBER 28, 2020

One example is e-commerce sales rose by an average of 6% across online platforms from January to March 2020 compared to the same period in 2019. As companies continue to adapt to the changing commerce landscape consumers can expect important omnichannel advances in 2021. 2021 is the year that will see this trend spread to video.

Omni-Channel 75

Omni-Channel Trends Multi-Channel Video 75

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. Sign up today for our next upcoming thought leadership webinar titled- How to Scale Your Post-Sales Teams During Periods of Fast Growth. The post Top 5 ChurnZero Webinars from 2021 to Watch and Share appeared first on ChurnZero.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

Integrity Solutions

MAY 25, 2021

To ramp up sales performance and strengthen your sales pipeline, you have to develop your salespeople’s confidence; inspire them to be more proactive; improve their ability to build trust and rapport in an increasingly digital world; and equip them to engage in buyer-centric, results-driven conversations.

Sales 122

Sales Comparison Travel Meeting 122

Kitewheel

JUNE 8, 2021

In the State of the Customer Journey 2021, we’ve taken a closer look at our data from the previous year to uncover the trends that will most impact businesses this year. Here are three trends and takeaways that you’ll want to look out for in 2021. Check out the full report for even more trends and customer journey data.

Customer Journeys 83

Customer Journeys Multi-Channel Effort Score Trends 83

ShepHyken

NOVEMBER 29, 2021

This is because 20 percent to 40 percent of annual sales take place during the holiday season, followed by an inevitable spike in product returns. Best New Customer Experience and Design Books – 2021 List by Ricardo Saltz Gulko. The post 5 Top Customer Service Articles of the Week 11-29-2021 appeared first on Shep Hyken.

Customer Service 82

Customer Service Chatbots Retail B2C 82

CustomerSuccessBox

AUGUST 23, 2021

INBOUND 2021. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. 24-27 October, 2021‍ Huntington Beach, California. October 18- 20, 2021 Las Vegas. November 9-11, 2021 Virtual. Boston- USA.

Conference 52

Conference Customer Success Case Study Innovation 52

Integrity Solutions

MARCH 9, 2022

In sales, where rejection is a part of the job even in the best of times and today’s selling environment has grown more stressful, competitive and demanding, signs of burnout are becoming more common across the profession. In 2021, 40% of employees cited burnout as the top reason for leaving. What causes sales burnout?

Sales 75

Sales Culture Training Leadership 75

Kustomer

NOVEMBER 12, 2021

Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX. What happened in 2020 – 2021 was that business leaders and entrepreneurs adopted the concept I call radical necessity,” said Raz. “So 2021 demonstrated there’s no time like the present to prepare for the future. So what do I mean by that?

Omni-Channel 98

Omni-Channel Conference e-support Travel 98

ShepHyken

FEBRUARY 22, 2021

The state of customer-centricity after a year of monumental change: Predictions for 2021 and beyond by Greg Heist. shares his insight on why, in the quest to achieve customer-centricity in 2021 and beyond, retailers must stay in tune with customers to ensure experiences are as emotionally in touch as they are functionally touchless.

Ecommerce 138

Ecommerce Customer Service Customer Centricity Retail 138

Kerry Bodine

NOVEMBER 30, 2020

2020 has been a year … And we’re crossing every finger that 2021 is going to be brighter and better. by December 31 to earmark it for 2021 training or consulting services — and get bonus gifts to make the most of your money. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2021 appeared first on Bodine & Co.

Customer Journeys 35

Customer Journeys Sales Roadmap Consulting 35

Think Customers

AUGUST 30, 2021

The sales world is forever altered, thanks to pandemic-fueled digital transformation across entire enterprises. In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon.

B2B 59

B2B Sales CRM Video 59