InMoment XI
DECEMBER 13, 2021
In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.
Experience Investigators by 360Connext
OCTOBER 5, 2021
And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. The expectations they have are based on not just what you offer, but what the market offers in general. Customers will say a lot about your brand, but you have to be listening in the right places.
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TechSee
MAY 19, 2021
Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic.
Kerry Bodine
JANUARY 9, 2021
Pair Part 1 with Part 3 to see how your customer experience lives up to your brand promise — and learn how to take a journey-centric approach to your marketing and content efforts. Part 1 will run from 8:00am – noon PT on Tuesday, February 23 & Wednesday, February 24, 2021. Part 1: Introduction to Journey Mapping.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.
Hallmark Business Connections
MARCH 9, 2021
If you’re a brand marketer, that meant pivoting your strategy to account for the “new normal,” tossing out (or heavily revising) now-defunct messaging, and collaborating with teammates over Zoom rather than in person. In 2021, it isn’t just about who you want to buy your products or services, but who can.
Second to None
MARCH 18, 2021
By listening to their customers and measuring customer service standards, grocery brands can stay ahead of the curve and deliver what their customers need and want most— especially as consumer expectations and trends evolve. Mystery Shopping measures operational standards and brand performance.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Brands that connect with customers on a personal, emotional level will be more successful than others. 10 Ways to Humanize Your Brand. 10 Ways to Humanize Your Brand.
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
Common mistakes brands encounter with local search and how to fix those. November 16th, 2021 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Tune into this webinar to learn: How online search behavior is evolving. Four strategies to improve your local visibility for your business today.
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