Kustomer

DECEMBER 29, 2020

I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word. While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020.

Self Service 105

Self Service CRM Consumers Chatbots 105

2020 Research

NOVEMBER 14, 2023

Theories of behavior change are helpful to insights professionals dedicated to understanding motivation and how to change consumer behavior. Motivation-based research offers a holistic approach to understanding consumer behavior change. These changes require modification of customer behavior to succeed.

Consumers 104

Consumers Social Media Advertising Strategy 104

Michel Falcon Experience

JANUARY 16, 2020

If you want your company to grow in 2020 you have a myriad of different options: You can optimize your SEO to rank first for your respective search queries. Let’s use an example we’re all familiar with as consumers. 2020 and Beyond. Something my friend, Brian Mazza, says rings true in business (and other areas of your life).

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

Aveus

MAY 18, 2021

At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. Why You Need to Look Holistically at Your Programs and Consumer Experience. By Medecision.

Consumers 130

Consumers Healthcare Metrics Case Study 130

Comm100

JUNE 27, 2023

During the 2020–2021 school year, over 60% of college students met the criteria for at least one mental health problem. Instead of having to book a time-consuming meeting or call, students can chat to staff in real-time and receive helpful, personalized support. Live chat is a perfect example of this remote, digital support in action.

How To 130

How To Wait Times Resources Chatbots 130

C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. 7 Ways to Deliver Awesome Customer Service.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

SurveyGizmo

JUNE 9, 2020

Welcome to the June 2020 edition of the SurveyGizmo Monthly Insider newsletter. We have shared in previous newsletters how we and our customers are coping with the pandemic. This four-course training program provides expert guidance on how to ask the right questions to deliver the results you need. Is this information valuable?

Case Study 80

Case Study Roadmap Survey Course 80

TechSee

OCTOBER 19, 2021

According to the National Retail Federation (NRF), consumers returned an estimated $428 billion in merchandise – approximately 10.6% retail sales – in 2020. Consequently, a key focus for retailers is how to reduce returns. These help to onboard and train consumers to set up and operate their products.

How To 124

How To e-support Self Service Retail 124

Ecrion

MARCH 17, 2020

96% of consumers say that customer service plays an important role in their choice of loyalty to brands. Keep reading to learn more about how to improve your customer experience strategy going into the next decade. Your ads have to reach customers via multiple platforms to be successful in 2020. Focus on Building Relationships.

Strategy 77

Strategy Customer Experience How To Social Media 77

Conversocial

MARCH 7, 2021

In a strangely connected way, the data we have seen from our partners at Conversocial in 2020 has mirrored what’s been happening to our lives across the world. Consumer/brand conversations have changed from public gatherings that everyone can access to largely private interactions.

Trends 52

Trends How To Report Connections 52

SurveyGizmo

MAY 12, 2020

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. Managing vendor security assessments are time-consuming and cumbersome. Check out this blog post for step-by-step instructions on how to use “Text and Translations” for more than just translations. . Is this information valuable?

Case Study 81

Case Study Employee Engagement Employee Experience CRM 81

C3Centricity

JANUARY 4, 2021

Either way, we’d like to thank you all for your support in 2020. Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. The article shows you how to connect with your customers and gather their information.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

Uniphore

JUNE 16, 2021

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you make every agent sell to and serve your customers just like your very best agents? How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? Read on to learn why.

Contact Center 204

Contact Center Training Call Center How To 204

ProProfs Chat

MARCH 27, 2020

Many millennials find live chat more effective and less time consuming than traditional phone support. . A popular online entrepreneur Gary Vaynerchuk talks a lot about how brands provide value to their consumers. Implement these strategies in your operations to offer outstanding customer service in 2020.

Customer Service 90

Customer Service How To Exceptional Customer Service Social Media 90

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? Our “personal narrative” theme makes short work on this challenging goal, offering companies amazing insight into the loves (and hates) of consumers. as of June 20.

Retail 98

Retail Consumers Social Media Apparel 98

Comm100

SEPTEMBER 14, 2022

Understanding how to increase student enrollment starts by understanding prospective students and how they want to engage. With that in mind, in this article we’ll look at some of the ways colleges and universities can engage with students how, where and when they want. 4 Proven Strategies to Increase Enrollment this Fall.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

NetBase

AUGUST 7, 2020

They recently experienced wild success leveraging TikTok to target young consumers during this lockdown. We will investigate how a brand can capture consumers by harnessing popular media, examined via social media listening. As of April 2020, TikTok had a total of 315 million downloads. Let’s find out!

Consumers 80

Consumers Social Media Video Brands 80

ProProfs Chat

JANUARY 30, 2020

Customer Engagement Statistics 2020 Explained. Our list of statistics is divided into 15 sections and under each section, you’ll come across a set of statistics and their explanation to help readers understand how they can benefit or avoid challenges. Consumer Engagement & Experience. Customer Engagement & Loyalty.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Talkdesk

DECEMBER 30, 2020

As we transition to a new year, it’s time to reflect and be grateful for everything Talkdesk achieved in 2020: launching 20 products in the first 20 weeks of 2020, announcing the successful closing of our Series C funding of $143 million, and being recognized again as a Leader by Gartner. How to change it? Transition.

Innovation 83

Innovation Contact Center eBook Roadmap 83

Perceptive

FEBRUARY 4, 2021

What’s interesting in this data is the difference between consumer mindset and behaviour,” says Daniel Shaw, Managing Director at Perceptive. However, Paymark data from the 2020 Christmas season shows an average 6% growth in retail Christmas spending overall. For comparison, in 2018 and 2019 New Zealand only saw 4.1%

Tourism 52

Tourism Sports Retail Survey 52

ShepHyken

NOVEMBER 1, 2020

It is the scary reality of what happens when you don’t properly manage your customer service reps – and how to right what is wrong. A Walker study (opt-in required) found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. CustomerThink) This is the era of customer experience.

Customer Service 105

Customer Service Self Service Tips Guidelines 105

CSM Magazine

APRIL 20, 2021

After the COVID-19 pandemic, consumer habits have transformed significantly. Social distancing and stay-at-home regulations have forced whole consumer segments to shop differently. A few months into COVID-19, consumer shopping online has increased across different sectors. What Are Consumer Insights?

Consumers 52

Consumers Advertising Trends Entertainment 52

ProProfs Chat

FEBRUARY 13, 2020

Customer Loyalty Statistics 2020 You Shouldn’t Miss. What Loyal Consumers Want. How to Build Customer Loyalty. Consumers are retracting loyalty, or switching loyalty programs faster than even three years ago, with 78% of consumers reporting they are retracting loyalty at a faster pace. Customer Service Loyalty.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

NetBase

JULY 24, 2020

And it’s winning consumer love, which is the name of game when it comes to marketing these days. We will explore this and more including: How Lysol stands as an example of turning sentiment into dollars – and how your brand can too. Brands and consumers fighting price gouging and stockpiling. Lysol Love.

Consumers 90

Consumers Social Media Brands Analysis 90

2020 Research

OCTOBER 1, 2022

A strong consumer insights strategy enables you as a marketer to gain the critical customer knowledge you need before tackling your marketing strategy. Download “Consumer Insights Strategies for Marketing Leaders” to learn: What market research methods are right for different goals and objectives. This guide is here to help.

Consumers 52

Consumers Strategy Marketing Analysis 52

Oracle

JULY 29, 2020

Now that we’re halfway through 2020, we took a look back on our top 5 articles from SmarterCX.com over the past few months. Check out 5 of the top headlines from 2020 so far, then subscribe to the newsletter to stay up to date for the remainder of the year. 10 SEO Tips to Implement in 2020.

Employee Engagement 71

Employee Engagement Tips Trends Loyalty 71

ShepHyken

DECEMBER 28, 2020

Mastercard: Consumer Experience Is Loyalty’s New Currency by PYMNTS. PYMNTS) “I’m a consumer. The article starts with the question: “I’m a consumer. So many stats are based on consumer feedback. The post 5 Top Customer Service Articles For the Week of December 28, 2020 appeared first on Shep Hyken.

Customer Service 141

Customer Service Loyalty Programs B2B Competitive Advantage 141

C Space

JUNE 18, 2020

The Brand Move Roundup – June 18, 2020. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. That conversation has included discussions about how to provide more education and job opportunities for African Americans.

Brands 52

Brands Guidelines Hospitality Government 52

NetBase

SEPTEMBER 1, 2020

And we have a whole report full of brands using social listening to do precisely that in our latest NetBase Quid Brand Passion Report: Top Global Brands 2020 – and you can too! We’ve made it even more important to brands’ strategic planning as they round out 2020. Have you managed to create consumer passion your competitors would envy?

Brands 52

Brands Report Social Media Analysis 52

SurveySparrow

OCTOBER 1, 2020

2020 has been a tough year for everyone out there. And to help your businesses pick up, we thought of putting together this how to do online sales guide. . How to do online sales: Objective. The first objective that comes in front of our eyes is – how to market? But the first thing that comes to the mind is how to?

Sales 59

Sales How To e-support Brands 59

Oracle

NOVEMBER 5, 2019

What retail innovations are on the horizon for 2020? To get a beat on the market, we’re rounding up some of the key themes from the key retail conferences of 2020 to look ahead at what forces are likely to be shaping retail in the months ahead. At Future Stores 2020, helping brands strike that balance is a major focus.

Retail 76

Retail Innovation Self Service Conference 76

NetBase

JUNE 12, 2020

Digital consumer intelligence helps uncover how things will look, as well as trouble spots that shops should pay attention to during these early days of reopening. High Street shops, in particular, are nervously speculating if hesitant consumers will visit the new and socially distanced stores. We’ll take a look at all three!

Consumers 67

Consumers Social Media Ecommerce Retail 67

Comm100

SEPTEMBER 10, 2020

Research shows that 91% of consumers use email daily. Recommended reading: Customer Service KPIs, Metrics and More: How to Build an Effective Reporting System. The post Best Practices for Effective Email Customer Support in 2020 appeared first on Comm100. Email is a foundational pillar of customer support.

Omni-Channel 130

Omni-Channel Social Media System Report 130

Comm100

SEPTEMBER 10, 2020

Research shows that 91% of consumers use email daily. Recommended reading: Customer Service KPIs, Metrics and More: How to Build an Effective Reporting System . The post Best Practices for Effective Email Customer Support in 2020 appeared first on Comm100. Email is a foundational pillar of customer support.

Omni-Channel 130

Omni-Channel Social Media System Report 130

Eptica

NOVEMBER 6, 2020

Date: Friday, November 6, 2020 Author: Pauline Ashenden - Demand Generation Manager How to prepare your contact centre for Black Friday and beyond. Published on: November 06, 2020. What does this mean for customer service and how can companies prepare? Why you can no longer ignore the cloud for CX applications.

Ecommerce 83

Ecommerce How To Knowledge Base ROI 83

C Space

MAY 5, 2020

The Brand Move Roundup – May 5, 2020. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Twitter usage spiked to 166 million daily users in the first quarter of 2020, as more people flocked to the site to keep up with news on the coronavirus pandemic.

Brands 52

Brands Advertising Comparison Sales 52