NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Stories that Grab Consumers by the Heart.

Social Media 83

Social Media Marketing Conference Analytics 83

NetBase

APRIL 18, 2019

You can also find new audiences and connect by taking note of which brands are popping up as influential in your social analytics : There’s a big focus on children and Earth Day, as evidenced by brands like Peppa Pig , GoldieBlox , and The Powerpuff Girls in the Influencers widget above. And you just might save the world.

Analytics 61

Analytics Brands Analysis Course 61

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

TechSee

JUNE 10, 2021

Deal with Data Analytics. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. Data analytics also provide a treasure trove of insights to companies who seek to improve or adapt their products. billion devices. Smart Scheduling with AI.

Self Service 207

Self Service Innovation Analytics Transportation 207

Lumoa

SEPTEMBER 30, 2022

Consumers have wholeheartedly embraced the transition to digital banks. The fact that consumers have a wider range of alternatives (and are willing to exercise them) means that the relationship between banks and their customers has become more vulnerable than ever before. Modern consumers are also extremely self-sufficient.

Banking 236

Banking Customer Experience Self Service Financial 236

NetBase

DECEMBER 30, 2019

The eBoy and eGirl anti-everything influence on consumers is growing, but your brand may not be seeing it yet. But unlike its predecessors, these kids’ every move can be largely predicted with next generation AI-powered social analytics. Importance of Transparent Analytics. Gen Z – Predictably Unpredictable. As is makeup.

Consumers 60

Consumers Fashion Analytics Entertainment 60

delighted

JUNE 3, 2021

Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

ShepHyken

SEPTEMBER 23, 2019

My Comment: Chris Elliot is a consumer advocate. At first, I thought this article was written for consumers. billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. Do you want to keep your happy customers?

Customer Journeys 100

Customer Journeys Customer Service B2B Social Media 100

NetBase

MAY 2, 2019

For brands, netnography – also known as audience segmenting – can bring you just as close to consumers. Engaging consumers is all about connecting to them personally – as if you were their bestie, hanging out over coffee. What netnography in 2019 offers is more than a buyer persona based on demographics and assumptions.

Engagement 71

Engagement Entertainment Sports Social Media 71

SurveySparrow

SEPTEMBER 29, 2019

According to Forbes, ‘Improving revenues using BI is now the most popular objective enterprises are pursuing in 2019’. A well-designed business intelligence software with progressive dashboards, visualizations, and analytics will help you go a long way. Here are our top ten picks for the best business intelligence tools for 2019. #1

Tools 73

Tools Self Service Analysis Analytics 73

TechSee

DECEMBER 31, 2019

As 2019 comes to a close, they must better prepare for the new decade and beyond. Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before.

Trends 136

Trends Customer Service Self Service Contact Center 136

NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. Uber posted 2019 FCF of negative $4.9 According to Statista , in 2019, “Uber spent $4.6 A couple of catches actually.

Consumers 56

Consumers Marketing Financial Measurement 56

Calabrio

JULY 25, 2019

2018 “Leader” Consumer Cellular saved money, significantly improved service levels and decreased abandon rates by using Calabrio ONE to manage agent schedules and automate critical contact center reporting. The Integrator creatively connects technology systems to turbocharge progress against any contact center goal.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

NetBase

APRIL 6, 2020

Popeyes is apparently staffed with marketing masters, as it keeps hitting home runs – and even wins consumer love during a pandemic. Winning Combo for Consumer Love. Capturing consumers’ attention and business requires taking risks, without taking it too far. Take Risks. It’s a fine line to walk. Get Your CX Eggs in Order.

Consumers 64

Consumers Advertising Social Media Brands 64

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Mobile Analytics & Engagement. When it rains, it pours—products and features, that is!

Effort Score 75

Effort Score Analytics Report Data 75

Comm100

MAY 20, 2022

Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. Clicking this button opens a chat window connecting visitors instantly with an agent for support, sales, technical help, or anything else they might need assistance with. . Live chat caters to these key consumer needs.

Software 180

Software Wait Times Multi-Channel Consumers 180

Oracle

AUGUST 13, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Public Sector General Session: Smart Connected Government. You can also view the full CX session catalog here.

Industry 47

Industry Self Service Government Healthcare 47

Kayako

JANUARY 3, 2019

So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started. Consumers value high-quality support over speed – quality over quantity. Predictive analytics and insights.

Trends 156

Trends Customer Experience Ecommerce Analytics 156

NICE inContact

AUGUST 13, 2019

And with so many options available, your customer will go elsewhere if it’s tough to connect with you digitally. The ability to dynamically connect with every consumer based on their preferences and transform the customer experience while utilizing analytics and AI to continuously improve omnichannel services.

Contact Center 136

Contact Center Customer Service Omni-Channel Innovation 136

NetBase

JULY 22, 2020

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. Finishing 2019 with a brand value of $47.2 What Luxury Consumers Want – What They Really, Really Want.

Consumers 59

Consumers Meeting Brands Ecommerce 59

NetBase

MAY 10, 2019

The key for you is to ensure the data you collect is timely and accurate – and then used well to connect to your audience. AI analytics can help you: Find Your Humanity. Use AI-powered analytics to find the topics and conversations breaking through the noise, and focus on the ones with the most intense sentiment behind them.

Financial 43

Financial Analytics Social Media Analysis 43

NetBase

JULY 3, 2019

We’re here to help with nine niche audiences that social analytics reveals for brands and agencies – an ‘off the beaten path’ collection to inspire exploration, ideation, and (very likely) category domination! Every day’s a holiday with social analytics – particularly when it’s powered by Next Generation AI. Let’s check ‘em out!

Analytics 49

Analytics Brands Trends Ecommerce 49

NetBase

MARCH 13, 2019

Leveraging social media means being where your audience is – and for almost every brand or business in 2019, that means Instagram. They may be segments you haven’t discovered yet, but that’s exactly why you need social analytics tools – to ensure your information is backed by data, not assumptions. But that’s not all….

Video 70

Video Sports Social Media Analytics 70

NetBase

FEBRUARY 7, 2019

But it doesn’t happen by chance, and The 2019 Complete Guide to Instagram Listening Strategy eBook , reveals what winning brands and doing – and how! How advanced image analytics and AI technology helps brands gather better insights. And then there’s advanced image analytics, which makes a difference here, of course.

eBook 56

eBook Strategy Analytics Brands 56

NetBase

MARCH 25, 2020

Businesses and consumers are operating in a new reality as they pull together to fight the Coronavirus pandemic. How do companies stay on the consumers’ radar with business closures and mandated quarantines? Completing this, LV moved consultations and post-sale customer services online as well, doubling online sales from 2019.

Retail 46

Retail Consumers Fashion Financial 46

Team HGS

JANUARY 9, 2019

HGS Roundtable: Top Customer Experience (CX) Trends in 2019. For our 2019 predictions, we are honored to share unique and well-informed perspectives from an elite group of industry thought leaders. “In In with the New” addresses the wide range of disrupters—those capabilities and tools required to stay ahead of consumer demand.

Trends 40

Trends Self Service Customer Experience Social Media 40

PK

JUNE 20, 2019

Consumers increasingly expect an omnichannel shopping experience, and retailers are beginning to feel the urgency to respond. According to a recent Shopgate report, more than two-thirds (67 percent) of retailers now say omnichannel retailing will be a priority in 2019. To read more, check out the original article at Total Retail.

Connections 45

Connections Tips Data Omni-Channel 45

GetFeedback

APRIL 3, 2019

Chris Hogan, Business Analytics and Modeling, YETI. I am the Associate Manager of Data Analytics & Modeling for our Customer Engagement Group. I’m responsible for many of the reports and analytics our team uses for team performance, contact trends, and forecasting staff and contact volume. YETI has a cool history.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

C3Centricity

NOVEMBER 4, 2020

Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ). 36% of consumers shop online weekly since covid, up from 28% pre-pandemic. Unlike normal analytical processes, using AI needs developers and users to start with the end in sight. Digital Commerce 360).

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

NetBase

SEPTEMBER 10, 2019

Creating a social analytics lookback informs future planning. How is a social analytics lookback different from reviewing traditional data? How are consumers, media and other stakeholders reacting to new products, services or campaigns? What features and benefits are consumers looking for—and finding with competitors?

Analytics 45

Analytics Culture B2C Communication 45

NetBase

APRIL 17, 2019

Whether traveling by plane, train or cruise ship, there are purchase drivers specific to certain segments of consumers, and some that are common to all, by category! Creating campaigns that speak to these unmet (and sometimes, not fully realized) desires demonstrates a level of understanding and care for consumers’ well being.

Travel 52

Travel Airlines B2C Groups 52

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. Google analytics Not Sufficient. Good Content.

Trends 111

Trends Marketing Social Media Advertising 111

NetBase

NOVEMBER 15, 2019

Consumers are a fickle bunch, with audiences falling in and out of love with brands every minute. So, brand influencers who are genuinely skilled at capturing – and keeping – consumer trust are a rare commodity. And how to find more influencers like them online to connect with before your competitors do!

Consumers 40

Consumers Brands Effort Score Analytics 40

NetBase

NOVEMBER 15, 2019

Consumers are a fickle bunch, with audiences falling in and out of love with brands every minute. So, brand influencers who are genuinely skilled at capturing – and keeping – consumer trust are a rare commodity. And how to find more influencers like them online to connect with before your competitors do!

Consumers 40

Consumers Brands Effort Score Analytics 40

TechSee

OCTOBER 31, 2018

billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. The post 4 AI Trends that will Transform the Telecom Industry in 2019 appeared first on Techsee. Predictive maintenance.

Industry 100

Industry Telecommunications Trends Self Service 100

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. In the latest measurement, in Q1 2019, the ACSI was 76.5 Go beyond basic analytics. Connect with her: www.cx-journey.com It’s interesting to take a look at this metric over time. out of 100. out of 100. It’s not a quick fix.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Hero Digital

DECEMBER 19, 2018

Originally published on CMS Connected. What kinds of decisions do you make, what kind of data do you keep in Sitecore, what do you move into the Salesforce Marketing Cloud, how does that then connect in Salesforce CRM? In her session, she shares creative ways to combine the power of Sitecore Analytics with Google Analytics.

Analytics 40

Analytics Self Service B2B Financial 40