Calabrio

OCTOBER 14, 2019

Calabrio Customer Connect (C3) starts today, and we couldn’t be more excited. Sessions focused on products and best practices, as well as the ability to connect with company and platform experts, will help Teleopti customers become familiar with the Calabrio ONE platform and begin taking advantage of the synergies between the products.

Conference 33

Conference Connections Strategy Entertainment 33

Experience Investigators by 360Connext

DECEMBER 17, 2019

And while I’m all about looking forward more than I look back, it’s worth remembering that a lot of the articles written on Experience Investigators in 2019 are just as relevant in 2020… some even more so! So with that in mind, let’s look back on… Our Top 10 Most Popular Posts Of 2019.

Customer Journeys 178

Customer Journeys B2C B2B Touchpoint 178

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Identifying topics, trends, influencers your brand needs to connect with, along with tracking campaigns, trends and competitive intelligence available, requires a sophisticated tool. Let’s take a peek.

Analytics 90

Analytics Report Social Media Consumers 90

TechSee

OCTOBER 31, 2018

billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. The post 4 AI Trends that will Transform the Telecom Industry in 2019 appeared first on Techsee. Predictive maintenance.

Industry 100

Industry Telecommunications Trends Self Service 100

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. What is emotion analytics? Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Happy people whistle.

Analytics 137

Analytics Innovation Customer Experience Analysis 137

GetFeedback

AUGUST 14, 2019

In the latest measurement, in Q1 2019, the ACSI was 76.5 Go beyond basic analytics. Connect with her: www.cx-journey.com It’s interesting to take a look at this metric over time. When it was first launched in the third quarter of 1994 — a completely different era, it seems, from today — the score was 74.8 out of 100. out of 100.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Kayako

JANUARY 3, 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started.

Trends 120

Trends Customer Experience Ecommerce Analytics 120

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

Brands 221

Brands Social Media Roadmap Contact Center 221

TechSee

JUNE 10, 2021

Deal with Data Analytics. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. Data analytics also provide a treasure trove of insights to companies who seek to improve or adapt their products. billion devices.

Self Service 207

Self Service Innovation Analytics Transportation 207

NetBase

JULY 9, 2019

Fortunately for you, we’ve done the heavy lifting and created the 2019 Social Analytics Guide to Influencer Marketing on Reddit to help those curious (which should be everyone) understand influencer marketing on this mostly misunderstood site. Welcome to Snooville & Reddit Influence. How influential are participants here?

Analytics 76

Analytics Marketing Sports Course 76

GetFeedback

APRIL 3, 2019

Chris Hogan, Business Analytics and Modeling, YETI. I am the Associate Manager of Data Analytics & Modeling for our Customer Engagement Group. I’m responsible for many of the reports and analytics our team uses for team performance, contact trends, and forecasting staff and contact volume. YETI has a cool history.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Inclusiveness with a Focus on Generations Y and Z.

Social Media 83

Social Media Marketing Conference Analytics 83

Calabrio

JULY 25, 2019

2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement. Now in our third year, the 2019 awards program will recognize eight companies and one individual at C3 (to be held in San Antonio, Texas on Oct.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 99

Social Media Analytics Tools Marketing 99

Alliance by IFS

JUNE 27, 2019

A recent Aberdeen whitepaper State of Service 2019: Mobile Technologies Drive Field Success explores how customers, field technicians and the rest of your organization is impacted by the following industry changes. The real-time visibility allows a direct customer connection that leads to the overall success of an FSO.

Exceptional Customer Service 86

Exceptional Customer Service Technology Connections Analytics 86

CloudCherry

AUGUST 19, 2019

Companies just can’t compete on product and price point alone anymore, and 80% of organizations expect to compete based on customer experience (CX) in 2019 and beyond. Today, this new job function is evidence of one of the most important competing factors in today’s business environment: customer centricity.

Customer Centricity 218

Customer Centricity Culture Data Insurance 218

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. Omnichannel customer engagement connects all the key digital channels together. Global Workplace Analytics predicts that 25-30% of the workforce will be working remotely multiple days a week by the end of 2021.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

C3Centricity

NOVEMBER 4, 2020

Unlike normal analytical processes, using AI needs developers and users to start with the end in sight. Unlike normal analytical processes, using AI needs developers and users to start with the end in sight. One area that will certainly need a tremendous amount of human input is in speech analytics. CUSTOMER JOURNEY.

Chatbots 240

Chatbots Self Service Customer Satisfaction CRM 240

Alliance by IFS

JULY 26, 2019

Astea’s North America team is proud to sponsor and participate in WBR’s Field Service Amelia Island 2019 on August 19-21 in Amelia Island, FL. The post Meet Astea at Field Service Amelia Island 2019 appeared first on Astea. Can’t make it to the conference? Request a private demo today!

Meeting 83

Meeting Conference Software Analytics 83

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. I connected with respected pros in the sector for their thoughts and best uses of AI in customer service. (CMSWire) Artificial intelligence (AI) is here.

Customer Journeys 102

Customer Journeys Customer Service B2B Social Media 102

Kayako

JANUARY 3, 2019

So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started. Know who you’re targeting and make sure you’re connecting with your customers on a personal level. Predictive analytics and insights.

Trends 156

Trends Customer Experience Ecommerce Analytics 156

NetBase

APRIL 18, 2019

You can also find new audiences and connect by taking note of which brands are popping up as influential in your social analytics : There’s a big focus on children and Earth Day, as evidenced by brands like Peppa Pig , GoldieBlox , and The Powerpuff Girls in the Influencers widget above. And you just might save the world.

Analytics 61

Analytics Brands Analysis Course 61

Alliance by IFS

AUGUST 16, 2019

Amelia Island, FL (August 16, 2019) — Astea International Inc., One of the key themes of Field Service Amelia Island 2019 is exploring how service organizations can provide better service and business outcomes by leveraging IoT data ,” said Emily Hackman, Executive Director of Global Marketing at Astea International. www.astea.com.

Software 77

Software Conference Customer Satisfaction Connections 77

CloudCherry

FEBRUARY 20, 2019

Most teams understand that customers want to connect with them on a variety of channels. CX teams have a big opportunity to connect with customers here. Finally, in 2019 receiving real-time notifications from detractors is table-stakes. But still, some providers are trying to sell nightly batch uploads as “real-time.”

Strategy 273

Strategy CEM Analysis Self Service 273

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 85

Social Media Analytics Tools Marketing 85

Alliance by IFS

JULY 11, 2019

In this first video in the video series based on the State of Service 2019 report, we’ll discuss how field service organizations (FSOs) are transforming and providing excellent customer service by leveraging improved management tools that have strong mobile capabilities and keep the entire workforce connected. Want to learn more?

Customer Satisfaction 88

Customer Satisfaction Customer Centricity Video Trends 88

Comm100

MAY 20, 2022

Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Reduce support costs.

Software 237

Software Wait Times Multi-Channel Consumers 237

TechSee

DECEMBER 31, 2019

As 2019 comes to a close, they must better prepare for the new decade and beyond. Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before.

Trends 136

Trends Customer Service Self Service Contact Center 136

Oracle

FEBRUARY 12, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern Customer Experience 2019? Storytelling is a very powerful way to connect with customers.

Customer Experience 71

Customer Experience Conference Chatbots Ecommerce 71

NetBase

DECEMBER 13, 2019

Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Media-connected consumers are online overall an average of 6.5 Brands need to have a firm grasp of customer experience analytics to be successful these days. And for good reason. And not be overused.

Analytics 52

Analytics Consumers Connections Advertising 52

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. We perform yearly surveys to capture comprehensive insights around how master marketers are using social media analytics to grow their businesses. For many, social analytics would change that.

Social Media 65

Social Media Report Survey Marketing 65

SurveySparrow

SEPTEMBER 29, 2019

According to Forbes, ‘Improving revenues using BI is now the most popular objective enterprises are pursuing in 2019’. A well-designed business intelligence software with progressive dashboards, visualizations, and analytics will help you go a long way. Here are our top ten picks for the best business intelligence tools for 2019. #1

Tools 73

Tools Self Service Analysis Analytics 73

NICE inContact

SEPTEMBER 30, 2019

Business in 2019 looks dramatically different than it did 30 years ago. It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. companies with employees who worked remotely—and that’s just counting part-time workers ( Remote.co, 2019 ).

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Upstream Works

SEPTEMBER 1, 2020

According to the 2019 Global Customer Experience Benchmarking Report from NTT Ltd., Lastly, access to reports and analytics will provide management, and the company as a whole, with valuable insights about their customers and contact center operations. Stay Connected to Agents.

Contact Center 148

Contact Center Engagement Self Service Omni-Channel 148

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. Already know what matters?

Social Media 77

Social Media Tools Analysis Analytics 77