CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Technology advances will continue to inspire new innovations in customer experience.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., The desire for growth needs to be matched with investments in technology and innovation. www.astea.com.

Conference 84

Conference Technology Software Management 84

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Oracle

JANUARY 16, 2018

With every new year comes new customer experience trends and innovations. On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Prediction #2: Increased focus on innovation management.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

MARCH 25, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Management 83

Management Company Self Service Wireless 83

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

Retail 74

Retail Innovation Trends Ecommerce 74

Lumoa

DECEMBER 19, 2023

Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

Alliance by IFS

OCTOBER 30, 2019

a leading global provider of field service management (FSM) and mobility solutions , and Software AG , an industry-leading provider of Internet of Things (IoT) software, have teamed up to offer service organizations a comprehensive field service IoT solution. About Software AG. Software AG offers Freedom as a Service.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Company 62

Company Self Service Wireless Software 62

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development. Krista Glantschnig. Christina Kosmowski.

Customer Success 76

Customer Success Meeting Lifetime Customer Consulting 76

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

CSM Magazine

APRIL 18, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

MARCH 14, 2024

Working with BigChange we have a reliable back-office system that supports our innovative thinking in the sector.” ” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

MARCH 7, 2024

Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation. ” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Automotive 52

Automotive Customer Relationship Management CRM System 52

Oracle

APRIL 10, 2020

Over 60% of Millennials and Gen Z consumers stream video daily, according to a 2018 Deloitte study. So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020?

Innovation 52

Innovation Trends Entertainment Video 52

ChurnZero

NOVEMBER 19, 2018

ChurnZero has been named to the 2018 NVTC Tech 100 list by the Northern Virginia Technology Council (NVTC), the membership and trade association for the technology community in Northern Virginia and Greater Washington. The post ChurnZero Named to the 2018 NVTC Tech 100 List appeared first on ChurnZero. Visit NVTC at [link].

Government 58

Government Touchpoint Policies Technology 58

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About G2 (formerly G2 Crowd).

Software 56

Software Report Customer Success Net Promoter Score 56

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Service innovation in a commoditized world is a source competitive advantage. Question: Is service a cost center or revenue (value?)

Trends 74

Trends Measurement Competitive Advantage Metrics 74

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

Innovation 52

Innovation Sports Financial Healthcare 52

CSM Magazine

JULY 17, 2023

Companies have typically used spreadsheets and software to produce individual reports, but this can be cumbersome and limited as nothing is connected together. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Next Generation Contact Centers – How Innovations Will Transform Service.

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

CSM Magazine

JANUARY 12, 2024

As the company moves forward with its BigChange journey plans are in place to integrate with the company’s Zero accounting software and introduce digital timesheets. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

CRM 52

CRM Customer Relationship Management System Travel 52

ChurnZero

DECEMBER 18, 2018

ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. Our highly selective SaaS award recognizes software platforms that are exceeding those rising customer expectations,” commented Matt Harney, Founder of APPEALIE. Instructure. JDA Luminate.

Net Promoter Score 40

Net Promoter Score Software Customer Success Customer Expectations 40

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

SEPTEMBER 6, 2023

BigChange software can then automatically generate notifications such as reminders and job completions. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

NOVEMBER 22, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

NOVEMBER 14, 2023

BigChange is also boosting customer service with real-time ETAs and updates, streamlining invoicing through integration with the company’s accounting software, and improving fleet management with automated alerts. “Paperwork is easy to lose, it can be incorrectly completed and the different systems didn’t always join up.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Travel 52

Travel Customer Relationship Management CRM System 52

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development. Krista Glantschnig. Christina Kosmowski.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

CSM Magazine

OCTOBER 19, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

SEPTEMBER 28, 2023

Integration with the company’s accounting software XERO allows for fast, efficient invoicing, improving cashflow and further boosting customer service, and customers can even self-serve, booking routine appointments using the BigChange online booking portal. .”

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

SEPTEMBER 21, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 59

Management Customer Relationship Management CRM Fashion 59