Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

CSM Magazine

APRIL 18, 2024

Since implementing BigChange, DSSL has significantly reduced its back-office administration resource. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 52

System Management Customer Relationship Management CRM 52

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

Lumoa

DECEMBER 19, 2023

Customer feedback is a precious resource for understanding what’s effective and what needs improvement. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Exploring these innovative approaches in your domain can be rewarding.

Analysis 208

Analysis Social Media Trends Feedback 208

ShepHyken

MAY 21, 2018

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. Here is a short article that shares five insights into how Starbucks innovates CX. Here are my top five picks from last week.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

JULY 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. Reimagining customer experience, part 3: Airport innovations by Mitra Sorrells . Here are my top five picks from last week.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Circular Edge

MAY 2, 2018

framework to deliver innovative solutions in their organizations. Through live demos , Lyle Ekdahl and the JD Edwards product team showcased several of these innovations and how available 9.2 Continuous Innovation. Resources: JD Edwards Keynote Presentation. JD Edwards Announcement (April 2018).

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

framework to deliver innovative solutions in their organizations. Through live demos , Lyle Ekdahl and the JD Edwards product team showcased several of these innovations and how available 9.2 Continuous Innovation. Resources: JD Edwards Keynote Presentation. JD Edwards Announcement (April 2018).

Resources 40

Resources Roadmap Chatbots Conference 40

CSM Magazine

MARCH 14, 2024

Working with BigChange we have a reliable back-office system that supports our innovative thinking in the sector.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 52

Management CRM e-support Customer Relationship Management 52

Oracle

JULY 12, 2018

There’s more shiny, new ecommerce tech to invest in than ever before– but where are merchants really putting their resources and budget? This year, who’s focused on executing the basics, and who’s innovating with AI, voice, crypto, and same-day delivery? Sometimes it’s hard to separate buzz from reality.

Survey 40

Survey Ecommerce Retail Innovation 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like.

Innovation 40

Innovation Resources Connections Metrics 40

ShepHyken

MARCH 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. 10 Innovative Ways to Excite Your Customers by Deep Patel. The post 5 Top Customer Service Articles For the Week of March 26, 2018 appeared first on Shep Hyken. Here are my top five picks from last week.

Airlines 86

Airlines Customer Service Social Media Customer Satisfaction 86

Grade.us

NOVEMBER 9, 2018

Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. 2018's Best Digital Advertising Blogs. 2018's Best Digital Advertising Articles. Some innovative marketers are already right on top of the Smart City Trend. 2018's Best Digital Advertising Tools.

Advertising 26

Advertising Resources Tools Social Media 26

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

CSM Magazine

JULY 17, 2023

Currently BigChange has developed 7 different dashboards covering job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Service innovation in a commoditized world is a source competitive advantage. Question: Is service a cost center or revenue (value?)

Trends 74

Trends Measurement Competitive Advantage Metrics 74

ShepHyken

NOVEMBER 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. Over the last two decades, these letters have become an unparalleled source of insight into how the world’s richest man — and his company — think about customers, innovation, building products, and more.

Customer Service 81

Customer Service Airlines Wireless Retail 81

ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Mindflash) The secret is out: 2018 has been declared the “Year of the Customer” — and there is a list of surprising statistics about the customer experience to support this claim. Here are my top five picks from last week.

Self Service 82

Self Service Customer Service Social Media Customer Service Training 82

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

CSM Magazine

OCTOBER 2, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Software 59

Software Customer Relationship Management CRM System 59

Magellan Solutions

APRIL 24, 2024

Businesses often have to dedicate valuable resources to meticulously inputting and updating data, which can distract from other important operational and revenue-generating activities. Maintaining an in-house eCommerce data entry team can also be resource-intensive, requiring training, equipment, and infrastructure investments.

Ecommerce 52

Ecommerce Sales Data Resources 52

CSM Magazine

JANUARY 12, 2024

Lothian has also seen a reduction in the time and resources required to complete routine tasks such as pricing and parts ordering. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

. “Our previous system didn’t provide any tracking and didn’t allow for effective reporting so we relied heavily on email and manual processes, including paper-based forms, which significantly impacted the time required and office resource for all operational processes.”

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

MARCH 7, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Automotive 52

Automotive Customer Relationship Management CRM System 52

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. Domino’s Pizza Serves Up Innovations In Customer Experience (CX) To Drive Business Growth b y Brian Solis. The post 5 Top Customer Service Articles for the Week of August 20, 2018 appeared first on Shep Hyken.

Customer Service 69

Customer Service B2B B2C Innovation 69

CSM Magazine

NOVEMBER 14, 2023

“This required an extensive resource to support and, when it worked it worked well, but one small glitch and the process fell apart,” he continued. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 22, 2023

The route optimiser is used as part of the job scheduling feature that matches the most suitable resources, based on factors such as location, skills and availability, to new jobs. The job scheduler is designed to help companies increase the number of jobs completed using existing resources.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

SEPTEMBER 21, 2023

By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 59

Management Customer Relationship Management CRM Fashion 59

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. Read this article to find out why, along with two other misunderstood ideas that include “Don’t innovate,” and “Don’t correlate data.” Here are my top five picks from last week. My Comment: “Don’t delight the customer!”

Customer Service 85

Customer Service Loyalty Tips Conference 85

CSM Magazine

JUNE 9, 2023

Specialising in the installation and maintenance of automatic gates, barriers and bollards, ASE Autogate has reduced its reliance on resource and time intensive paperwork by 50 per cent using BigChange. ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

NOVEMBER 22, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

Vonage

JANUARY 30, 2019

Technology-Enabled Innovation. In addition to the standard set of customer engagement frameworks the industry is accustomed to choosing from, expect to see service design led innovations from disruptive vendors and ambitious in-house teams. For instance, what about inventing a non IVR way of connecting customers to the best resource?

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

System 52

System Management Customer Relationship Management CRM 52