CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. Scheduling of routine and ad-hoc call outs has improved with real-time tracking and geographically optimised allocation of field resources.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

MARCH 25, 2024

“Draft My Email is an AI-powered assistant that generates messages and is expected to transform how people manage their emails,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “We see it a big time-saver especially for users who have to respond to frequent incoming emails.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. Tiffany & Co.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Data governance.

Trends 105

Trends Data Management Government 105

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. Managers can then make better decisions to improve performance based on full and current insight.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The time taken for routine management tasks has also been slashed by three-quarters and engineers’ efficiency in the field boosted by 20 percent.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

CRM 52

CRM Customer Relationship Management System Resources 52

ShepHyken

JULY 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. Reimagining customer experience, part 3: Airport innovations by Mitra Sorrells . Here are my top five picks from last week.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. The job scheduler is designed to help companies increase the number of jobs completed using existing resources. “BigChange customers have completed over 3.7

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. “A healthy cash flow is something that all businesses strive for and that’s what BigChange Pay is all about,” says Jonathan Isaacs, Product Marketing Manager, BigChange.

Banking 52

Banking Customer Relationship Management System CRM 52

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Specialising in the installation and maintenance of automatic gates, barriers and bollards, ASE Autogate has reduced its reliance on resource and time intensive paperwork by 50 per cent using BigChange.

CRM 52

CRM Customer Relationship Management Resources System 52

Magellan Solutions

APRIL 24, 2024

Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business. Even a small error can have a significant impact, causing problems with order fulfillment, inventory management, and the overall customer experience. It ensures smooth operations and customer satisfaction.

Ecommerce 52

Ecommerce Sales Data Resources 52

Vonage

JANUARY 30, 2019

Technology-Enabled Innovation. In addition to the standard set of customer engagement frameworks the industry is accustomed to choosing from, expect to see service design led innovations from disruptive vendors and ambitious in-house teams. For instance, what about inventing a non IVR way of connecting customers to the best resource?

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Service innovation in a commoditized world is a source competitive advantage. Question: Is service a cost center or revenue (value?)

Trends 74

Trends Measurement Competitive Advantage Metrics 74

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. Notifications can be customised, for example, to alert the driver and/or to an assigned member of staff to manage overall fleet compliance and ensure fee payment on time.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like.

Innovation 40

Innovation Resources Connections Metrics 40

Grade.us

NOVEMBER 9, 2018

Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. 2018's Best Digital Advertising Blogs. 5 Ways to Help Your New Digital Marketing Manager Be Successful Using Google Data Studio for Auction Insights Reporting How Google Determines Which Ads to Serve.

Advertising 26

Advertising Resources Tools Social Media 26

CSM Magazine

SEPTEMBER 6, 2023

Used by facilities management companies, electrical contractors, heating engineers and plant hire firms, BigChange is increasingly being used by companies to make the switch from paper to digital working. ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. About BigChange.

CRM 52

CRM Customer Relationship Management System Resources 52

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 105

Contact Center Report Customer Journeys Customer Centricity 105

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. They don’t only help you save time but even save money in the long-term, something office managers need the most! 5 SaaS tools office managers should be using this year. nTask- best for project management.

Tools 52

Tools Management Travel Transportation 52

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. New jobs are recorded on the central management systems before being allocated to an appropriate engineer. . “‘where are you? “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. And how can a company manage the digital experience across all channels and to all the stakeholders in a business, on both sides (the company and the customer)? Here are my top five picks from last week. How complicated can that be?

Customer Service 69

Customer Service B2B B2C Innovation 69

CSM Magazine

JULY 26, 2022

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business. From any internet enabled device managers can see where crews are, where they have been and where they are due next.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JULY 4, 2022

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. These benefits have combined to save VME more than £120k per annum and reduced its administrative resource by 80 percent. “Here at VM Elevators we care!”

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. Forbes) According to the Center for Retail Management at Northwestern University, up to 15% of a business’s most loyal customers account for 55% to 70% of a company’s total sales. Here are my top five picks from last week.

Customer Service 85

Customer Service Loyalty Tips Conference 85

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52