QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. Ad agencies need to find new ways to add value to their client engagements, and keep profit margins in the green, which is why ad agencies need to implement market research into their strategy more than ever. BETTER CLIENT OUTCOMES. UNDERSTAND THE CONSUMER. TEST CAMPAIGN.

Advertising 207

Advertising Consumers Marketing Customer Journeys 207

QuestionPro Audience

SEPTEMBER 14, 2018

Consumers are looking for warm comfort food and substantial drinks, and we are talking the top trends for fall 2018. Wine in more casual packaging fits in with marketing wine as an everyday drink, rather than a stuffy drink meant for a dinner party. With it comes sweater weather, pumpkin spice lattes, and hearty crock pot meals.

Trends 170

Trends Consumers Report Innovation 170

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. However, FinTechs will also keep the pressure up on the industry due to their agility and constant innovation. Here are some of the trends that will define 2018 for the banking industry.

Banking 170

Banking Trends Financial Self Service 170

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. We believe our cloud-native, modern architecture has proven itself to be built for the greatest flexibility and scalability on the cloud contact center market.

Innovation 137

Innovation Contact Center Roadmap Report 137

QuestionPro Audience

SEPTEMBER 21, 2018

When we conducted our smart home report to gauge interest at the beginning of 2018, 48% of respondents planned to use digital voice assistant devices to convert their home to a smart home in 2018. Amazon is certainly establishing itself as the industry leader in the smart home market.

Marketing 199

Marketing Industry Report System 199

ThriveableBiz

NOVEMBER 13, 2023

Customer-driven innovation to scale -up your business To scale-up your business you have to be focused on what the customer wants and needs. Being the Best is a dangerous myth, and one of the great furphies of small business marketing. You have to be different and innovative. You have to be better than Best. But are you really?

Innovation 52

Innovation Entertainment Customers Customer Focused 52

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Airplane mode.

Innovation 81

Innovation Airlines Travel Advertising 81

Oracle

JANUARY 24, 2018

It continues to evolve to incorporate new technology, features, and innovations to help organizations build and nurture personalized customer relationships. Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. RESTful APIs.

CRM 111

CRM Trends Software Customer Relationship Management 111

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Next, we examined innovation in Ukraine by analyzing the country’s contributions to the global Research Fronts. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Companies do marketing, sales and CRM – the customer does the experience! Another is silos – unless there’s perfect collaboration they lead to inconsistent or competing objectives, marketing, service and measurement.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Oracle

JANUARY 31, 2018

Following a record holiday season, 2018 is off to a fast start in the world of customer experience. So how do CX professionals know what to expect as far as consumer behaviors, trends, and otherwise in 2018? On our 2018 Predictions page, you’ll find articles like: Top 5 CMO Priorities in 2018 (Hint: It’s All About Data).

Customer Experience 80

Customer Experience CRM Trends Retail 80

Oracle

FEBRUARY 12, 2018

What lies ahead for small- and medium-sized businesses (SMBs) in 2018? It’s hard to say; I can’t get out my crystal ball to find the answers—but I do know this: All SMBs need to leverage these three tech innovations in order to remain competitive in today’s marketplace. What’s in store for your business?

Innovation 46

Innovation Chatbots Consumers Retail 46

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174

Oracle

DECEMBER 27, 2018

In 2018, the customer experience was front and center for businesses. The 2018 IDG Cloud Computing Survey revealed that 73% of organizations have some part of their infrastructure in the cloud. Brands delivered in 2018, rolling out augmented reality initiatives for everything from increasing buyer confidence to teaching new skills.

Trends 88

Trends Customer Experience Retail Conference 88

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Ready to register now for Modern Customer Experience 2018? 150+ marketing activities. Innovation.

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Avaya

MAY 8, 2019

That means customizing offerings for the needs of each client, and meeting each client in the context of the markets they serve has always been a key ingredient of C3i Solution’s market leadership. Gartner has named Avaya a Leader in their 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience.

Analysis 208

Analysis Social Media Trends Feedback 208

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Insight needs to be fast. Register today!

How To 113

How To Groups Customers Innovation 113

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., The desire for growth needs to be matched with investments in technology and innovation. www.astea.com.

Conference 84

Conference Technology Software Management 84

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. Marketers need to really understand who they’re trying to change. “As

Innovation 145

Innovation Feedback Customers Engagement 145

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. Can you build an optimized portfolio using these three stocks? ”

Financial 99

Financial Multi-Channel Marketing Analysis 99

Oracle

JANUARY 16, 2018

With every new year comes new customer experience trends and innovations. On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Prediction #2: Increased focus on innovation management.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. So here we have the Yamaha 2018 450 motocross bike.

Automotive 84

Automotive Innovation Video Consumers 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Lithium

OCTOBER 11, 2018

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin. Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk. B2B Community Innovator Winner: Cisco- JX. Finalists: Telstra, Sprint.

B2C 45

B2C B2B Innovation Marketing 45

CSM Magazine

MARCH 25, 2024

“Draft My Email is an AI-powered assistant that generates messages and is expected to transform how people manage their emails,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “We see it a big time-saver especially for users who have to respond to frequent incoming emails.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Forrester's Customer Insights

JULY 18, 2019

Singapore is recognized as one of the world’s most innovative hubs and as an innovation powerhouse in Asia: The 2018 Global Innovation Index ranks Singapore as the fifth most innovative market out of 126 global economies analyzed, and Singapore’s recently launched S$1 billion innovation fund establishes innovation as a key lever to economic growth (..)

Innovation 49

Innovation Consumers Marketing Data 49

Lithium

OCTOBER 11, 2018

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin. Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk. B2B Community Innovator Winner: Cisco- JX. Finalists: Telstra, Sprint.

B2C 40

B2C B2B Innovation Marketing 40

Lithium

OCTOBER 11, 2018

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin. Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk. B2B Community Innovator Winner: Cisco- JX. Finalists: Telstra, Sprint.

B2C 40

B2C B2B Innovation Marketing 40

Lithium

OCTOBER 11, 2018

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin. Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk. B2B Community Innovator Winner: Cisco- JX. Finalists: Telstra, Sprint.

B2C 40

B2C B2B Innovation Marketing 40

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

Retail 74

Retail Innovation Trends Ecommerce 74

Lithium

AUGUST 8, 2018

Social Marketing Champion. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Social Marketing Champion. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Social Marketing Champion. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers.

B2C 40

B2C Social Media B2B Brands 40