Talkdesk

NOVEMBER 29, 2017

To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address the hottest contact center topics in 2018 like transforming your contact center and preparing for the insurgence of artificial intelligence.

Contact Center 40

Contact Center Video Call Center Hotels 40

ijgolding

FEBRUARY 5, 2018

Chris is also someone who spends as much time in airports, aircraft and hotels as I do! Although I was studying accounting and finance at the time, I started out in sales and marketing. After a while, my role developed more down the sales route, looking after relationships with retailers. What happened next?

Culture 264

Culture Measurement Customer Centricity Hotels 264

Experience Investigators by 360Connext

NOVEMBER 22, 2022

Don’t turn it into a sales pitch. Christopher Moloney (@Moloknee) September 2, 2018. Hotel brands sometimes thank customers for their 10th or 100th stay. Customers loved getting the music and often called him to schedule their next appointment, without any sales pitch! I love this example from Southwest Airlines.

How To 143

How To Airlines Social Media Tips 143

TechSee

OCTOBER 23, 2018

Thanks for calling our Hotel. These strategies are increasingly being explored with Gartner stating that by 2018, over 50% of companies will have redirected investments towards customer experience innovations. Amazon reports that 35% of all their sales are generated by the recommendation engine. How may I help you?

Tools 157

Tools Customer Service Chatbots How To 157

Customer Bliss

DECEMBER 26, 2018

One of the first verticals to stack rank brands by survey score, automakers started sending out surveys to car owners and asking how dealers did with sales or service. Hotels, hospitals, insurance companies, pet stores, airlines, you name it. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Oct 20, 2018 at 10:00am PDT.

Chief Customer Officer 203

Chief Customer Officer Effort Score Survey Automotive 203

ijgolding

JULY 18, 2018

Already listed as the top pan-European customer service conference to attend in 2018, the summit will take place on 18th and 19th September at the Grange Tower Bridge Hotel. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe!

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Oracle

FEBRUARY 21, 2019

“The Apex Award for Best Overall Customer Experience (Marketing, Sales, Service & Commerce)” Finalists. Indian Hotels Company Limited. “The Thinker Award for Best Innovation in Sales” Finalists. “The Upshot Award for Best Demonstrated ROI in Sales and Service” Finalists. CVS Health.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Oracle

JULY 16, 2019

Four Seasons Hotel; Las Vegas, NV. —. Gartner Sales and Marketing Summit. JW Marriott Hotel; Phoenix, AZ. Sales Management Association’s Sales Force Productivity Conference. Sales Management Association’s Sales Force Productivity Conference. Rosen Centre Hotel; Orlando, FL.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

ReviewTrackers

FEBRUARY 28, 2019

In 2018, TripAdvisor acquired Bokun, which provided services such as inventory channel and price management to suppliers in the burgeoning tours and activities sector. Described as a “hotel tell-all,” Oyster had expert hotel investigators visit properties in-person, take “undoctored” photos, and write objective reviews.

Travel 50

Travel Hotels Wait Times User Experience 50

ReviewTrackers

SEPTEMBER 1, 2020

As of Q3 2018, Yelp users have contributed over 171 million reviews of almost every type of local business. According to the 2018 Online Reviews Survey by ReviewTrackers, approximately 45 percent of consumers say they are likely to check reviews on Yelp before visiting a business. Hotel / travel / hospitality businesses: $36,000.

Advertising 81

Advertising Automotive Study Entertainment 81

CSM Magazine

FEBRUARY 16, 2018

Winners of the 2018 People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, have been announced. The Awards, now in their 12th year, are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 124,000 votes were cast this year.

Customer Service 40

Customer Service Tourism Telecommunications Transportation 40

C Space

MARCH 20, 2019

Sales of new electric cars worldwide surpassed one million units in 2017 – a record volume. This represents a growth in new electric car sales of 54% compared with 2016. Predictions are that sales will increase to 11 million in 2025 and then to 30 million in 2030. One solution: add hospitality to the mix.

Apparel 45

Apparel Automotive Hotels Hospitality 45

ShepHyken

NOVEMBER 14, 2017

Continually nurture the relationship, rather than just walking away after a sale is made. An award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos, and NASA. That is how you create loyalty.

Social Media 74

Social Media Hotels Loyalty Customer Experience 74

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. The intensity of competition makes it essential for brands to focus more on this part of their business if they want to retain their reputation and drive greater sales.

Travel 49

Travel Brands Airlines Customer Experience 49

RapportBoost

OCTOBER 7, 2018

Oct 8, 2018 – RapportBoost , a Los Angeles based technology company that provides augmented intelligence solutions to contact centers using live chat for conversational selling , will lead 3 Interactive Discussion Group discussions focused on live chat agent training and feedback from 11:00 a.m. to 12:50 p.m. About RapportBoost. RapportBoost.AI

Groups 63

Groups Contact Center Multi-Channel Average Handle Time 63

C Space

JUNE 2, 2020

Within the United States, the world’s largest hotel brand Marriott is seeing occupancy rates rise, surpassing 20% among its open properties. Extended stay hotels have been less hard-hit than the rest of the hospitality industry, with some seeing occupancy rates in the 30% to 40% range. It’s a steady move forward.”

Brands 52

Brands Travel Hotels Retail 52

SurveySparrow

OCTOBER 10, 2019

Well, talking of bands, Metallica’s performance for Dreamforce 2018 was quite a humdinger and with that as a benchmark, you can expect something bigger this time (wait for the official announcement for this year’s headliner in Twitter)! Be it marketing, sales or developing, whatever be your role, they have a dedicated quest for you.

Conference 73

Conference Course Hotels Innovation 73

ReviewTrackers

DECEMBER 4, 2018

As of Q3 2018, Yelp users have contributed over 171 million reviews of almost every type of local business. According to the 2018 Online Reviews Survey by ReviewTrackers, approximately 45 percent of consumers say they are likely to check reviews on Yelp before visiting a business. Hotel / travel / hospitality businesses: $36,000.

Advertising 84

Advertising Automotive Study Entertainment 84

ProProfs Chat

FEBRUARY 13, 2020

Customer Loyalty Program Improving Sales. 77% of consumers participate in a retail loyalty program, 46% have joined a hotel program, and 40% are part of an airline program–up from 72%, 36%, and 31% over the last year, respectively. Statistics on Customer Loyalty Program Improving Sales. Customer Loyalty B2B Statistics.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Kitewheel

MARCH 4, 2019

Enormous budget airline brands and luxury hotel chains alike are seeing increased competition. We’ve put together three powerful use cases, one for airlines, one for hotels, and one that any travel company can put into use, each utilizing a different capability within the customer journey space. This makes sense in some capacity.

Travel 40

Travel Hospitality Customer Journeys Examples 40

Grade.us

APRIL 13, 2021

Near me searches are typically associated with location-specific terms like restaurants, gas stations, or hotels. Time-specific (cheap hotels near me tonight, Tow company open now). Phone calls to your business: These can be messages, live chat conversations, or phone calls to your sales, support, or fulfillment teams.

Hotels 46

Hotels How To Social Media Competitive Advantage 46

Currency Alliance

OCTOBER 12, 2021

The best-known loyalty programs are made up of many partnerships – such as United Airlines and Hilton Hotels, or Emirates and Marriott. For airlines and hotel groups, frequent customers are business travelers, so their partner mixes are heavily biased toward fellow travel brands. The value can be immediate.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Helen Dewdney

JULY 12, 2019

It is a massive group with £9bn in annual sales, 19 million customers a year and 22,000 staff operating in 16 countries. There were deaths at a hotel in Egypt. And since July 2018 protections for these consumers improved with the Package Travel and Linked Travel Arrangements 2018. Holiday giant out of danger zone.

Travel 36

Travel Tourism Hotels Financial 36

ProProfs Chat

JANUARY 30, 2020

Impact of Customer Engagement On Sales. There are chances that your support team or sales team might not get the chance to actually interact and keep the customers engaged with the brand or its products. That’s why you need to make sure that you learn them before starting any sales process with them. Mobile Customer Engagement.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Oracle

APRIL 2, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago. Here’s everything you need to know about Modern Customer Experience 2018 including information on: Names for the conference. — Oracle CX (@OracleCX) March 19, 2018. View 90+ sales activities. Names for the conference.

Customer Experience 10

Customer Experience Conference Customer Journeys Social Media 10

ReviewTrackers

MARCH 23, 2018

Or that the furniture in your hotel rooms really do need a 2018 update. Or that your showroom sales guy really needs more product training. Use this feedback in order to accelerate improvements and solve customers’ problems. Maybe a negative customer review will make you realize that the wait times at your office are too long.

Social Media 72

Social Media Hotels Brands Consumers 72

ReviewTrackers

NOVEMBER 16, 2018

Do you know that every one-star rating change on Yelp can make a 5 to 9 percent difference in your sales? There are over 171 million reviews on Yelp (as of 2018) – accompanied by millions of photos – and any number of them can show up now that the review website has included images in search results on Yelp.com and Yelp mobile apps.

Guidelines 50

Guidelines Hotels Social Media Report 50

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Rewards value rose 15% in Q3 2018 alone[vi]. Card attrition rates rose to 15% in 2018 from 10.5% Actually, they do. in 2017[vii].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Grade.us

NOVEMBER 19, 2019

In 2018, TripAdvisor generated 730 million user reviews and opinions across 8 million listings covering a variety of industries, including restaurants, hotels, vacation rentals and attractions. Their users stayed one week at a hotel during a domestic vacation in the last 12 months. Sales: Customer derived cash flow.

How To 31

How To Hotels Travel Guidelines 31

C Space

SEPTEMBER 15, 2020

Last year, Thanksgiving Day online sales hit a record $4.2 Hershey is also changing the variety of candies it makes for Halloween this year and introduced them a few weeks earlier than normal, aiming to prop up business during the season that typically drives one-tenth of its $8 billion in annual sales. It has 167 stores in 39 states.

Brands 40

Brands Retail Hotels Sales 40

C Space

MAY 14, 2020

Several roles fall into the areas Airbnb is backing away from, including roles like Head of Growth Marketing for Luxury and Market Coordinator for Hotels. Other channels such as radio (-25%), point of sale (-23%) and influencer marketing (-22%) are expected to experience significant cuts.

Brands 52

Brands Transportation Advertising e-support 52

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

Oracle

MARCH 11, 2019

There are over 200 sessions planned, including pre-conference training, “Ask the Experts” sessions, and tracks in marketing, service, sales, commerce, and cross-CX. View sales sessions. View venue and hotel information here. Header image is from Oracle Modern Customer Experience 2018 in Chicago. Stay tuned.

Entertainment 20

Entertainment Customer Experience Conference Social Media 20

ProProfs Chat

DECEMBER 23, 2019

Looking at the example to get more clarity on the concept: Example: Facebook’s strong brand perception hit a rough patch in 2018. Moreover, you can also use it to open hotel rooms. At the end of their first year of bot launch, Casper ended with a sales figure of $ 100. See Your Customers Digitally.

Customer Centricity 96

Customer Centricity Customer Journeys Knowledge Base Effort Score 96

Pointillist

APRIL 26, 2018

As per the ‘State of Customer Experience in 2018’ survey , one of the biggest roadblocks to delivering exceptional customer experience is dealing with customer data. For instance, a global hotel brand reconciled poor quality and conflicting customer data to improve data accuracy and significantly improve customer service. Sentiments.

Customer Experience 72

Customer Experience How To Effort Score Touchpoint 72