NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. The EMEA economy has experienced an economic leveling in recent years, with industrial production in EMEA on a downward trend since 2018. 92% of survey report respondents agree social media analytics are an essential business development tool.

Social Media 53

Social Media Report Survey Marketing 53

ReviewTrackers

APRIL 19, 2018

Customers tell stories on social media. Building a social media marketing plan is essential to the success of your business because customers go to social media platforms to interact with other consumers – and your brand. Here are four key components of a social media marketing plan.

Social Media 56

Social Media Marketing Advertising How To 56

Helen Dewdney

APRIL 29, 2019

What company CEOs are on social media? Most CEOs aren’t on social media. But at a time when social media plays such a huge part in many people’s lives this can be very short sighted. — CollectPlus (@CollectPlus) November 25, 2018. Or if they are, not under their real name! Thanks, Ryan.

Social Media 56

Social Media Case Study Consumers Course 56

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 1: Come Up with Your Social Media Game Plan.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

ReviewTrackers

JUNE 22, 2018

Fortunately, social media allows you a direct way to strengthen connections with your fans and repair your reputation with customers who may have had a less than stellar experience. Listen to customers on social media. Listen to customers on social media. Include Online Reviews in Your Social Media Strategy.

Social Media 56

Social Media Customer Retention Consumers Retail 56

NetBase

NOVEMBER 25, 2019

Jumping right in, let’s kick it off strong with some stats from the report that offer amazing potential: According to Investopedia, The CPG industry is one of the largest industries in North America, with average annual revenue in 2018 exceeding $2 Trillion dollars! Billion of sales in 2018 being made online, showing an increase of 35.4%

Social Media 52

Social Media Report Consumers Industry 52

Grade.us

NOVEMBER 2, 2018

Social media's not going away any time soon. 2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. Social Media Explorer. Social Media Today. Social Media Biz. Ignite Social Media.

Social Media 32

Social Media Resources Tools Marketing 32

CSM Magazine

JANUARY 19, 2018

Could social media be realizing its true calling as the ultimate customer service channel? Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. The 2018 U.S. Wireless Customer Care Full-Service Performance Study—Volume 1 and the 2018 U.S.

Wireless 49

Wireless Social Media Customer Service Telecommunications 49

ShepHyken

JANUARY 3, 2018

Over the last few weeks, I’ve been reading about predictions and trends for 2018. Take a taxidermist, for example. With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018: Embrace the changing expectations of your customer: This one I’ve touted every year. I disagree.

Customer Service 111

Customer Service Self Service Tips Social Media 111

NetBase

SEPTEMBER 24, 2019

The NetBase Social Media Industry Report 2019: Global Beauty Brands shares popular brand insight, which will inform your efforts as we head into the most wonderful time of the year for retailers: the holidays! And it offers an exploration of a variety of beauty brands’ online activity, particularly on social media.

Social Media 40

Social Media Report Industry Brands 40

SurveySparrow

MARCH 19, 2024

Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading. Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. Sharing videos on social media will boost your reach.

Video 95

Video Strategy Marketing Social Media 95

Lithium

SEPTEMBER 26, 2019

The honeymoon phase between consumers and social media is over. People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. In fact, a Marketing Land article found that people are growing more skeptical of businesses on social media.

Social Media 40

Social Media Brands Consumers Video 40

Lithium

SEPTEMBER 26, 2019

The honeymoon phase between consumers and social media is over. People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. In fact, a Marketing Land article found that people are growing more skeptical of businesses on social media.

Social Media 40

Social Media Brands Consumers Video 40

Lithium

SEPTEMBER 26, 2019

The honeymoon phase between consumers and social media is over. People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. In fact, a Marketing Land article found that people are growing more skeptical of businesses on social media.

Social Media 40

Social Media Brands Consumers Video 40

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

CX Journey

DECEMBER 20, 2017

This means making yourself available where your audience is comfortable, whether that’s the phone, a certain form of social media, or face-to-face. For example, well-known companies like Zappos and Amazon have a unique voice through which they deliver their brand message. The less steps required of them, the better.

Communication 137

Communication Brands Social Media Touchpoint 137

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ShepHyken

DECEMBER 3, 2018

On a recent flight, the author of this article met “Captain Adams,” who not only flew the plane but set the culture, empowered the crew and was the perfect example of a leader focused on the customer experience. How to improve customer experience: 2019 trends, strategy, & examples by David Peralta.

Customer Service 102

Customer Service Retail Airlines Social Media 102

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Watch the full webinar for examples of brands using Brand Passion in this way.

Social Media 49

Social Media Analytics Metrics Airlines 49

Experience Investigators by 360Connext

NOVEMBER 17, 2020

To inspire you, here are a few of my favorite examples and ideas around how to do this. I love this example from Southwest Airlines. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization.

How To 372

How To Airlines Social Media Tips 372

ShepHyken

MARCH 26, 2018

You’ll love this story about how a member of the airline’s social media customer care team took care of a passenger during her flight. . I love the examples the author shares with each idea, especially the Sam Walton example in tip number one. . When Customer Service Enters the Home by Melissa Thompson.

Airlines 86

Airlines Customer Service Social Media Customer Satisfaction 86

GetFeedback

JANUARY 3, 2019

Their feedback might come in the form of a tweet, for example. For example, the number of times they use your services, contact customer service or buy from your company. After all, what a customer says directly to you may be different than what they say on a social media platform. Try us out for free today. .

Voice of Customer 239

Voice of Customer Data Customer Service Net Promoter Score 239

ReviewTrackers

FEBRUARY 5, 2018

Whether it’s in the form of a consumer-written blog post, a 5-star review, a YouTube video, an Instagram photo or story, or a social media comment, UGC can add great value to your marketing efforts and initiatives — and deliver results that aren’t always achievable using traditional brand-centric strategies and inauthentic advertising.

Examples 56

Examples Marketing Social Media Fashion 56

ReviewTrackers

FEBRUARY 24, 2021

When you were applying to jobs right out of college, your advisor, family and friends may have told you to watch what you post on social media because you had to create a positive online brand reputation to get a job. It’s important for you to know when a new review is posted, for example, so you can respond in a timely manner.

Brands 104

Brands Marketing Social Media Sports 104

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. For example, Alexa (Lexbot) engages in continuous listening and data collection to endlessly refine and improve the user experience. New CX Predictions.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Comm100

AUGUST 1, 2018

There’s no room for mistakes as tools like social media and customer survey’s enable customers to not only provide feedback easier, but share their negative experiences with others. Digital Customer Experience Manager as just a handful of examples. Becoming the Next Customer Experience Manager. Download Now.

Customer Experience 101

Customer Experience Policies Social Media Effort Score 101

GetFeedback

MAY 5, 2019

We’re bringing you some of the most significant examples of after-sales activities that you can implement as well as some use cases that will help your business improve. . Business example: Apple Support. . Business example: Glossier. . Business example: American Express. . Read on and find out!

Sales 277

Sales Loyalty Programs Social Media Policies 277

Experience Investigators by 360Connext

NOVEMBER 22, 2022

To inspire you, here are a few of my favorite examples and ideas around how to do this. I love this example from Southwest Airlines. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization.

How To 143

How To Airlines Social Media Tips 143

ShepHyken

JANUARY 10, 2020

He shares a couple of examples about how companies have used lying and “Fake news” to turn customers into fans. Many IHOP fans shared their deep concern on social media. Then, on June 11, 2018, IHOb, er… IHOP let the world know the answer. One otherwise fine day in 2018, KFC ran out of chicken in the UK.

Social Media 100

Social Media Advertising Brands Travel 100

Customer Bliss

DECEMBER 28, 2017

The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already. Chatbots, geofencing, improved goal alignment, and omnichannel CX were hot topics for 2017, and I must say, it looks like these will continue to be a growing interest in 2018—especially chatbots. Click To Tweet.

Self Service 141

Self Service Customer Experience Chatbots Chief Customer Officer 141

Grade.us

MAY 29, 2018

It's not really all that common to see reviews used proactively, which is why social media sharing is so important. Which social media sites allow you to share your customer reviews? Here's an example from Yelp. As of January 1, 2018, LinkedIn has 500 million users. It's a bit different. Read Stephanie L. 's

Social Media 38

Social Media How To Groups Video 38

Oracle

JANUARY 11, 2018

As we move into 2018, every SMB should ask these four questions: Are we on the right road to success? What worked to engage your customers in 2017, or earlier, may not bring you success in 2018. Look at companies such as Amazon and Uber for examples of how quickly an industry can change customer expectations.

eBook 53

eBook Social Media Customer Centricity Customer Expectations 53

NICE inContact

MAY 16, 2019

Then we compared these results to what over 2,400 customers actually reported in our 2018 benchmark. For example, when asked about automated assistants/chatbots, businesses gave themselves a Net Promoter Score® of 25 while customers gave them a -8, making for a 33 point gap.

Net Promoter Score 136

Net Promoter Score Contact Center Social Media Chatbots 136

Clarabridge

MAY 11, 2018

Recapping Day 3 of C3 2018 . Later on, Angie Corbett, Senior Manager for Digital Marketing – Social Media Outreach at GE Appliances, shared some useful tips on how to set up personal dashboards for Engagement Agents, which helps increase their awareness of the value of their work. That’s A Wrap! The post That’s A Wrap!

Self Service 40

Self Service Social Media Healthcare Conference 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Social Media Management Strategy Certification. Duration : 8 hours. Managing company participation.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Social Media Management Strategy Certification. Duration : 8 hours. Managing company participation.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Social Media Management Strategy Certification. Duration : 8 hours. Managing company participation.

Social Media 40

Social Media Case Study ROI Course 40