Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections Conference Healthcare Groups 80

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

Trends 74

Trends Customer Success Effort Score ROI 74

ShepHyken

MARCH 9, 2018

Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018. However, businesses should ensure that web chat is one of the communication channels offered, as it instantly connects a visitor to a representative in real-time.

Customer Service 75

Customer Service Knowledge Base Chatbots Social Media 75

Oracle

JANUARY 16, 2018

On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Read on for four customer experience trends and 2018 predictions that will affect your customer experience strategy, and the technology behind them.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Management 83

Management Company Self Service Wireless 83

CSM Magazine

JUNE 27, 2018

Listed below are the seven best website builder software of 2018: 1. Furthermore, Wix also offer tools for you to be able to connect with your customer and clients with ease. Having a website is a necessary tool for a business to operate and provide customer service online. Website Builder.

Software 40

Software Social Media e-support Advertising 40

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Company 62

Company Self Service Wireless Software 62

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Connecting your digital experience is here and now. Think smaller in 2018…specifically, mobile apps. New CX Predictions.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Alliance by IFS

OCTOBER 30, 2019

a leading global provider of field service management (FSM) and mobility solutions , and Software AG , an industry-leading provider of Internet of Things (IoT) software, have teamed up to offer service organizations a comprehensive field service IoT solution. Astea International Inc., Service to Match Expectations. “We

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

CSM Magazine

MARCH 25, 2024

” Draft My Email is just the beginning of what we envision for BigChange AI, and we’re thrilled to be leading the charge towards a more efficient, connected future.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Method:CRM

OCTOBER 29, 2018

Many routine tasks can now be automated through accounting software, leaving accountants wondering what’s in store for their jobs. One way to achieve this is by combining accounting software with other business apps. When: November 6, 2018 at 1:00 pm PT. Where: QuickBooks Connect San Jose (location TBA) and Facebook Live.

Connections 40

Connections Consulting CRM Conference 40

Alliance by IFS

DECEMBER 14, 2017

As a recognized leader in field service management software , Astea was proud to sponsor “The Future of Field Service 2018 ” special edition of Field Technologies Magazine. Embedded connectivity will enable field service organizations to add new revenue streams. Working to Strategically Increase Service Revenue.

Analytics 50

Analytics Software Technology Meeting 50

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. At TSW San Diego 2018, we will be giving live demonstrations of Alliance Enterprise , the most transformative release our award-winning Alliance field service management and mobility platform has ever had.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. At TSW San Diego 2018, we will be giving live demonstrations of Alliance Enterprise , the most transformative release our award-winning Alliance field service management and mobility platform has ever had.

Technology 50

Technology Management Conference Software 50

Team Support

DECEMBER 21, 2021

Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Given the continuous, digital transformation of the business world, the ongoing absence of live chat software only creates a void. According to J.D.

B2B 98

B2B Software Airlines Communication 98

ShepHyken

FEBRUARY 20, 2024

Quotes: “Connect intentions with expectations. Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine. Plus, Shep and John discuss the S.E.D.U.C.E.

How To 77

How To Employee Experience Exceptional Customer Service Customer Retention 77

CSM Magazine

JULY 17, 2023

As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device. Companies have typically used spreadsheets and software to produce individual reports, but this can be cumbersome and limited as nothing is connected together.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Oracle

MARCH 15, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Demand Generation Specialist and Carmen Gardiner, Marketing Operations Manager, Progress Software.

Marketing 47

Marketing Customer Experience B2C B2B 47

NobelBiz

FEBRUARY 25, 2020

Call centers represent the bridge of connection between the customer and an organization, which has developed throughout time from face2face interactions to technology-driven solutions that allow customers to interact with companies around the world through CUSTOMER-SUPPORT. they need this – a connection, and nothing more. With over 3.4

Connections 52

Connections Call Center How To Contact Center 52

Vonage

MARCH 28, 2019

in 2018 believed that customer experience needs improvement at most companies. Some contact center software vendors today make a selling point out of technology that makes is easier to build IVRs. Technology is important, of course – but to connect people, not to keep them apart. In 2016, Bain & Co.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

Talkdesk

AUGUST 30, 2018

We are happy to announce that Talkdesk was named to the Constellation ShortList™ for Cloud Customer Service & Contact Center Software in Q3 2018. Powerfully Simple, Seamlessly Connected, Endlessly Adaptable, Enterprise Class.

Contact Center Software 40

Contact Center Software Contact Center Software Customer Service 40

CSM Magazine

MARCH 14, 2024

Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

SEPTEMBER 6, 2023

The BigChange Customer Portal allows any of their corporate customers to access their own account online to provide all the job information they need, instantly from any connected device, 24/7. BigChange software can then automatically generate notifications such as reminders and job completions.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Comm100

NOVEMBER 25, 2020

The best part about pairing AI and CRM software together is how they help automate routine tasks, along with providing data-driven insights to human agents with minimal to no effort. Luckily, this software and applications have been designed to cover these loopholes. Free Live Chat Software with Unlimited Agents.

CRM 130

CRM Customer Service Ecommerce Chatbots 130

Lumoa

DECEMBER 19, 2023

Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software. This award-winning AI technology, launched in 2018, has assisted almost 32 million clients with daily financial tasks.

Analysis 208

Analysis Social Media Trends Feedback 208

Comm100

SEPTEMBER 13, 2021

However, the past couple of years has seen its importance within customer service skyrocket as companies adopted new technologies to stay connected during the pandemic. Consolidation of channels and data through connected omnichannel software. – Staying Connected . When Digital Transformation Meets Customer Service.

Customer Service 216

Customer Service Omni-Channel Social Media Connections 216

Talkdesk

FEBRUARY 26, 2018

It’s 2018, business is happening in the cloud and your contact center needs to reflect that. Here’s a quick overview of what she covered: 5 Reasons to Ditch Your On-Prem Call Center in 2018. The post 5 Reasons to Ditch Your On-Prem Call Center in 2018 appeared first on Talkdesk.

Call Center 40

Call Center Contact Center Technology Communication 40

CSM Magazine

SEPTEMBER 21, 2023

Its accessible 24/7 from any internet connected device, its easily consumable on-site and its shareable with customers. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Management 59

Management Customer Relationship Management CRM Fashion 59

Alida

FEBRUARY 22, 2017

the way in which two or more people or things are connected or the state of being connected,” and 2. billion in market value by 2018. Loyalty program software does something similar, tracking how much people spend with a company. The Oxford dictionary offers two notable definitions of relationships : 1.

Customer relationships 180

Customer relationships CRM Customer Centricity Loyalty Programs 180

Bold360

MARCH 9, 2017

Human-like Interactions for True Connection with your Customers Where They’re Comfortable. Where once apps were cutting-edge, digital clutter and waning attention spans have experts concluding that what people want now is to connect from anywhere with centralized knowledge and consistent service. Self-Service for the Win.

Omni-Channel 65

Omni-Channel Self Service Consumers Connections 65

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

Self Service 40

Self Service Roadmap Exercises Technology 40

CSM Magazine

AUGUST 7, 2023

The Network allows Crucial to connect with sub-contractors nationwide who also use BigChange, ensuring consistent procedures, reporting, performance and service KPIs. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 52

System Management Customer Relationship Management CRM 52

NICE inContact

SEPTEMBER 30, 2019

The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. Here’s why: In 2018, there was nearly five billion dollars in cost savings for U.S. However, it’s not enough to send agents home with a headset and hope they are productive.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

ShepHyken

OCTOBER 25, 2021

billion market of 2018. You might even feel connected to a brand you haven’t purchased from but are still interested in. You’ll find everything from software solutions to communication apps to customer support books and more. Reports and Data expect the global chatbot market to reach $10.08 billion by 2026, representing a 30.9%

Customer Service 145

Customer Service Loyalty Programs Chatbots Loyalty 145