ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

Culture 52

Culture Connections Contact Center Leadership 52

QuestionPro Audience

FEBRUARY 15, 2018

2 – 2018 Edelman Trust Barometer. According to Facebook, about 450 million users visit buy-and-sell groups on a monthly basis. One fact: the world’s most crowded flight path is, surprisingly, the 282 mile connection between the South Korean island of Jeju and the capital Seoul. Who knew Mauritania loved Despacito?

Infographics 170

Infographics Ecommerce Government Social Media 170

CX Accelerator

JANUARY 25, 2019

Originally posted on ICMI.com November 5th, 2018 People love to talk about Employee Experience (EX), especially in the context of Customer Experience (CX). Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. Sadly, it's often just talk. Not at all.

Connections 140

Connections Effort Score How To Self Service 140

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. 2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM.

Connections 40

Connections Conference CRM Consumers 40

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections Conference Healthcare Groups 80

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. 2018 Field Service Trends: The 6 biggest field service trends we saw in 2018. Happy learning!

Resources 83

Resources Infographics ROI Social Media 83

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Clarivate

MARCH 30, 2023

While they share a common challenge, a real or perceived gap exists between the groups. Create targeted groups around research areas and initiatives, institutions and centers, or departments. The post Three timesaving ways for research offices to connect faculty with funding opportunities appeared first on Clarivate.

Connections 52

Connections Social Media Case Study Communication 52

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. 2018 Field Service Trends: The 6 biggest field service trends we saw in 2018. Happy learning!

Resources 62

Resources Infographics ROI Social Media 62

Method:CRM

OCTOBER 29, 2018

Join Method:CRM at QuickBooks Connect San Jose for a fireside chat on “The Technology Empowered Accountant: Building a Profitable Technology Stack.” When: November 6, 2018 at 1:00 pm PT. Where: QuickBooks Connect San Jose (location TBA) and Facebook Live. Host: Rodrigo Fernandez , Method:CRM. Featured Guests.

Connections 40

Connections Consulting CRM Conference 40

Optimove

DECEMBER 27, 2018

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. The post Summarizing Optimove Connect’s 2018 Workshops appeared first on Optimove. Click here for the full conference recap. We’re looking forward to seeing you all next year.

Conference 40

Conference CRM Consulting Tips 40

Calabrio

JULY 25, 2019

We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was! 2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Eptica

JANUARY 31, 2018

Date: Wednesday, January 31, 2018 The Year of Humanity: Putting the customer first in 2018. Published on: January 31, 2018. Building on this theme, Temkin Group has declared 2018 to be the Year of Humanity when it comes to customer experience. In fact, technology can help – in three main ways: 1.

Self Service 55

Self Service Knowledge Base Chatbots Social Media 55

Lithium

AUGUST 30, 2018

Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like. Lithys 2018: Lithium – Lithosphere Digital Design Excellence.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like. Lithys 2018: Lithium – Lithosphere Digital Design Excellence.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like. Lithys 2018: Lithium – Lithosphere Digital Design Excellence.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like. Lithys 2018: Lithium – Lithosphere Digital Design Excellence.

Innovation 40

Innovation Resources Connections Metrics 40

ShepHyken

JUNE 11, 2018

Loyalty includes repeat business, but more than a transaction, it includes an emotional connection. Finding ways to bring them together, either as a group of valued customers or to rally around a cause, creates a connection that drives loyalty. People confuse repeat business with loyalty. They are not the same.

Customer Service 77

Customer Service Loyalty Tips Customer Service Training 77

Clarabridge

MAY 9, 2018

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. The post C3 2018 Day 1 Recap appeared first on Clarabridge.

CEM 40

CEM Roadmap Contact Center Conference 40

Chadwick Martin Bailey

OCTOBER 22, 2018

Couldn’t make it to TMRE 2018? Instead, they’re focused on connected and happy lives with family, friends, purpose and community. As researchers, we need to connect with the main goal. By understanding the nuances between these distinct groups (e.g., Connections and serendipity are often underrated at conferences.

Hospitality 45

Hospitality Innovation Conference Travel 45

Avaya

NOVEMBER 1, 2018

This hallway debate, by the way, was kicked off by the recent announcement that Avaya has been recognized as a Customers’ Choice in the 2018 Gartner Peer Insights for Unified Communications. We’ve had a lot of great feedback this year, much of it from the analyst community and industry groups, but this recognition is a little different.

Feedback 45

Feedback Effort Score Roadmap Groups 45

John Paul

JULY 26, 2018

In 2018, we will see more instances of the data being mined from external sources combined with internal data, to create an even more advanced customer profile. Connected Devices & Smart-Home Assistants. Because of this, technology has remained been behind-the-scenes.

Technology 45

Technology Hospitality Hotels Loyalty 45

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more. View more details.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

CloudCherry

MARCH 19, 2019

“Firms will continue to regard CX as a collection of continuous improvement projects until they see an irrefutable, directly attributable connection to returns.” – Forrester, Hardwire Customer Experience 2018. Connecting these numbers to CX improvements is the tough part. Increase Revenue. Importance of Journey Mapping.

Financial 218

Financial Metrics Customer Journeys NPS 218

ShepHyken

OCTOBER 25, 2021

billion market of 2018. You might even feel connected to a brand you haven’t purchased from but are still interested in. CH Consulting Group) 10 customer service quotes from industry experts and leaders to inspire your team this week. Thank you CH Consulting Group!). billion by 2026, representing a 30.9% by Pam Hughes.

Customer Service 143

Customer Service Loyalty Programs Chatbots Loyalty 143

Solvvy

JUNE 12, 2018

Transform Your Customer Experience into Connected Omnichannel Journeys. Today’s Connected Customers: Deliver Personalized Service Across Channels. Jason Bradshaw , Chief Customer Officer, Volkswagen Group Australia. The post 10 Must-See Sessions at Customer Contact Week 2018! Tuesday, June 19 — 11:15 AM – 2 PM.

Chief Customer Officer 48

Chief Customer Officer Contact Center Omni-Channel Touchpoint 48

Comm100

MARCH 6, 2022

In the 7th edition of the CFI Group Credit Union Satisfaction Index (CUSI) survey, it was found that 81% of credit union members had visited their union’s website in the past 60 days. Members love the ease of being able to be anywhere and connect with us over chat instead of having to go into a branch or calling in.

Chatbots 153

Chatbots e-support Banking Engagement 153

Currency Alliance

JUNE 21, 2018

The judges credited ‘Virgin Red’, created in partnership marketing specialists Mando Connect[ii], for being a program which ‘doesn’t just pay lip service to gamification; the whole program revolves around it.’. The post Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected… appeared first on Currency Alliance. References. [i]

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

CSM Magazine

NOVEMBER 22, 2023

In 2018, online sales accounted for $6.22 They’re not just looking for products; they’re seeking experiences, stories, and connections. About the Author Jon Brooks is Head of Retail at Sabio Group UK. billion – a rise of 23.6% from the previous year. Fast forward to last year, and sales hit a record $9.12

Online Experience 52

Online Experience Retail e-support Groups 52

CX Accelerator

MAY 28, 2019

However, we cannot overlook the importance of developing meaningful relationships beyond ourselves and across peer groups. It’s your job to guard your team tenaciously from energy vampires that will suck the life of your group. The best companies connect their employees to each other and to their community in a unique way.

Culture 140

Culture Contact Center Customer Journeys Groups 140

Lumoa

NOVEMBER 8, 2018

According to The State of the Customer Experience survey that we did earlier in 2018, all companies track customer experience using one or several of the 6 world-wide recognised KPIs: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Churn rate, Retention rate, Customer Lifetime Value (CLV) or Customer Effort Score (CES).

Metrics 432

Metrics Net Promoter Score Effort Score Customer Experience 432

CXApp

JUNE 5, 2018

It seems like only yesterday we were looking ahead at 2018, trying to discern where things were headed. Customer Experience In 2018, Thus Far… Several changes have come to pass over the last six months or so, and it’s important we take a look at them before turning our gaze forward.

Trends 40

Trends Strategy Multi-Channel e-support 40

CXApp

JUNE 5, 2018

It seems like only yesterday we were looking ahead at 2018, trying to discern where things were headed. Customer Experience In 2018, Thus Far… Several changes have come to pass over the last six months or so, and it’s important we take a look at them before turning our gaze forward.

Trends 40

Trends Strategy Multi-Channel e-support 40

Alida

FEBRUARY 22, 2017

the way in which two or more people or things are connected or the state of being connected,” and 2. the way in which two or more people or groups regard and behave towards each other.” billion in market value by 2018. The Oxford dictionary offers two notable definitions of relationships : 1.

Customer relationships 180

Customer relationships CRM Customer Centricity Loyalty Programs 180

GetFeedback

DECEMBER 21, 2018

In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority. Temkin Group ). Temkin Group ). 31% of respondents rated being able to contact the company through any channel as the top driver of feeling emotionally connected to a brand. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Comm100

DECEMBER 15, 2021

Omnichannel engagement platforms connect every key digital support channel together into a single, unified system. This doesn’t only give citizens the option to connect with government agencies on their channel of choice (whether email, live chat, social media, or even SMS), improving their experience and increasing engagement.

Government 130

Government Engagement Omni-Channel Chatbots 130