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The Ultimate CX Infographic, 2018

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. The post The Ultimate CX Infographic, 2018 appeared first on Customer Experience Matters®. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg poster: in .jpg

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Report: ROI of Customer Experience, 2018

Experience Matters

We just published a Temkin Group report, ROI of Customer Experience, 2018. The CX scores used in this model come from the 2018 Temkin Experience Ratings (TxR), which evaluated 318 companies across 20 industries. The post Report: ROI of Customer Experience, 2018 appeared first on Customer Experience Matters®.

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15 Customer Experience Trends for 2018 (Infographic)

Experience Matters

Last month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.” The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®. jpg format, in .pdf pdf format 18? poster: in .jpg jpg format, in .pdf pdf format. poster: in .jpg

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Introducing The Year of Humanity (2018)

Experience Matters

Every year, Temkin Group identifies a theme that we believe deserves the attention of the entire CX community. We’ve decided to label 2018 as “The Year of Humanity.” So Temkin Group will dedicate our energy in 2018 to promote the following mindset: Embrace diversity.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Report: Net Promoter Score Benchmark Study, 2018

Experience Matters

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. To compare scores across organizations and industries, Temkin Group measured the NPS of 342 companies across 20 industries based on a survey of 10,000 U.S. consumers.

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Forrester Report on the State of Customer Analytics 2018

CloudCherry

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This report looks at what worked in 2018 in customer analytics and measurement.

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