Second to None

JUNE 7, 2018

Creating a lasting impression in the minds of your target customers can be a daunting task for brands across different industries. Ultimately, your brand needs to position itself as a consistently positive presence in their patrons’ lives? Firstly, brands need to provide adequate value and service to their existing fans and followers.

Social Media 59

Social Media Voice of Customer Brands Advertising 59

Lithium

SEPTEMBER 26, 2019

The honeymoon phase between consumers and social media is over. People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. In fact, a Marketing Land article found that people are growing more skeptical of businesses on social media.

Social Media 40

Social Media Brands Consumers Video 40

Lithium

SEPTEMBER 26, 2019

The honeymoon phase between consumers and social media is over. People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. In fact, a Marketing Land article found that people are growing more skeptical of businesses on social media.

Social Media 40

Social Media Brands Consumers Video 40

Lithium

SEPTEMBER 26, 2019

The honeymoon phase between consumers and social media is over. People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. In fact, a Marketing Land article found that people are growing more skeptical of businesses on social media.

Social Media 40

Social Media Brands Consumers Video 40

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 1: Come Up with Your Social Media Game Plan.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

ReviewTrackers

JUNE 22, 2018

Fortunately, social media allows you a direct way to strengthen connections with your fans and repair your reputation with customers who may have had a less than stellar experience. Listen to customers on social media. Listen to customers on social media. Include Online Reviews in Your Social Media Strategy.

Social Media 56

Social Media Customer Retention Consumers Retail 56

SurveySparrow

MARCH 19, 2024

There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading.

Video 95

Video Strategy Marketing Social Media 95

Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback. How to Collect Customer Feedback.

Feedback 194

Feedback How To Roadmap Survey 194

Kayako

DECEMBER 6, 2018

When collected and implemented properly, customer feedback can help improve your product and the services that support it. In this article we are going to explore the best and most effective ways to approach customers for feedback. Why don’t customers leave feedback? Know why you’re asking for customers feedback.

Feedback 173

Feedback Net Promoter Score Survey Effort Score 173

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 105

Contact Center Report Customer Journeys Customer Centricity 105

ReviewTrackers

MARCH 26, 2018

When you were applying to jobs right out of college, your advisor, family and friends may have told you to watch what you post on social media because you had to create a positive online brand reputation to get a job. Olenski argues that brands should not think of reputation management, but instead, reputation marketing.

Brands 82

Brands Marketing Social Media Sports 82

GetFeedback

MAY 5, 2019

You want to treat yourself by buying the latest model of a super popular brand. And allowing your business to not address customers’ after-sale needs, you’re ruining the future of your brand. To make sure your first-time buyers will remain loyal to your brand, you should think beyond just selling a product.

Sales 277

Sales Loyalty Programs Social Media Policies 277

ShepHyken

APRIL 13, 2018

These reasons are reflected by the CCW Executive Report on Contact Center Priorities for 2018, where increasing the “voice of the customer” strategy is the #3 contact center priority this year. Before Soliciting Feedback. Polls can be implemented on your website, through social media, and even by text. Social Media.

Contact Center 82

Contact Center Customer Journeys Feedback Tools 82

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. They keep your content chugging along and build your network on LinkedIn and Facebook, they engage your brand fans in innovative ways on Twitter. These are just a handful of the channels that keep your social team busy. With an online community, your brand is front and center.

Social Media 40

Social Media Strategy Conference B2C 40

ProProfs Chat

DECEMBER 14, 2018

Collecting and responding to customer feedback is critical for any growing business. It’s a great way to make sure you’re spending time and money on improvements that will help turn your existing customers into loyal brand advocates for life. “My So, how do you collect the most relevant feedback from your customers?

Feedback 97

Feedback Social Media Survey Customers 97

Comm100

AUGUST 1, 2018

Here are the top five picks from the month of July; The Impact of Failing to Close the Feedback Loop. Ian Luck critically explains the detrimental effects that companies suffer when employees at different levels: executive, managerial, and front-line fail, to close the feedback loop. But what exactly is the problem? per cent annually.

Customer Experience 102

Customer Experience Policies Social Media Effort Score 102

GetFeedback

AUGUST 14, 2019

To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. Preferences for how they interact with your brand today will certainly shift in the future. You are acting on the feedback, right?!). It’s an interesting mix of industries at the top.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Comm100

SEPTEMBER 13, 2021

To acquire new customers and retain existing ones, companies need to adopt digital channels that customers now expect, particularly live chat and social media. With a digital omnichannel strategy, brands can offer exactly this because every channel is connected together, so all previous conversation and support history is too.

Customer Service 224

Customer Service Omni-Channel Social Media Connections 224

CSM Magazine

NOVEMBER 7, 2018

Investing in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Keep the customer informed.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. billion U.S.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ShepHyken

NOVEMBER 11, 2022

This week, we feature an article by Claron Kinny, SEO Outreach Specialist at Beaconstac , a company that creates and manages QR codes for brands for an immersive offline and online CX. Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era.

Customer Service 65

Customer Service Hotels Social Media Hospitality 65

ReviewTrackers

APRIL 18, 2022

A practice commonly referred to as “review-gating” (or, much more casually, “cherry-picking” reviews), it’s normally done by sending customers a feedback or survey form — be it through email, SMS, landing pages, or social media. This might explain why Google has quickly become the No.

Policies 132

Policies Guidelines Hotels Social Media 132

Eptica

APRIL 11, 2018

Date: Wednesday, April 11, 2018 Why brands need to capture deeper customer insight from unstructured data. Published on: April 11, 2018. However, most current Voice of the Customer (VoC) programs focus on structured data , from sources controlled by the company, such as feedback surveys sent out to consumers.

Net Promoter Score 50

Net Promoter Score Customer Insights Brands Data 50

Maru Group

NOVEMBER 21, 2018

Over the coming weeks we’ll be conducting an analysis of this year’s event and how customers were affected by obtaining feedback, reviewing social media and comparing this to the sales figures. Maru/edr Brand Advocacy (Net Promoter Score TM) Black Friday results. Predictions for Black Friday 2018.

Net Promoter Score 40

Net Promoter Score Retail Analysis Trends 40

Grade.us

MAY 29, 2018

It's not really all that common to see reviews used proactively, which is why social media sharing is so important. Sharing your online reviews gives your customers the chance to chime in with additional thoughts and feedback. Which social media sites allow you to share your customer reviews? It's a bit different.

Social Media 38

Social Media How To Groups Video 38

QuestionPro Audience

MARCH 23, 2018

Businesses use convenience sampling method to gather information about critical issues that are to be addressed almost immediately or when a brand is collecting feedback about a particular feature or newly launched product from the sample created using this method. This is a classic example of using the convenience sampling method.

How To 236

How To Comparison Social Media Survey 236

Ann Michaels and Associates

DECEMBER 27, 2018

So make sure those reviews reflect you and your brand in the best possible light.??The 53% of customers expect businesses to reply to their online reviews within seven days (Review Trackers, 2018). • 41% of consumers say that brands replying to reviews makes them believe the company really cares about their customers (Bazaarvoice). •

B2B 73

B2B Hotels Consumers Brands 73

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. At the same time social media and review sites provide access to more and more information about companies, their products and service levels at the tap of a smartphone screen.

Consumers 71

Consumers Brands Social Media Measurement 71

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Smarter Investments in Customer Experience.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Sports Advertising Transportation 52

ReviewTrackers

JULY 11, 2018

For a franchise brand, claiming and managing the local listings and business pages of each franchise location can be painstaking work. You need it to gain online visibility, drive traffic, and build your franchise brand’s reputation. Proactively Capture and Collect Customer Feedback. Build Out Your Local Listings.

Strategy 95

Strategy Marketing Social Media Case Study 95

Second to None

AUGUST 2, 2018

Every brand, across most industries, is trying to simultaneously capture and avoid viral moments on a daily basis. Ideally, these small instances captured by a cell phone camera help galvanize both current and potential patrons so that they get a clear picture of your brand message in a natural setting.

Brands 59

Brands Airlines Social Media Voice of Customer 59

Eptica

JUNE 6, 2018

Date: Wednesday, June 6, 2018 Author: Steve Nattress How can brands match customer expectations around knowledge? Published on: June 06, 2018. 90% of French consumers and 91% of those in the UK say that they feel less loyal to brands who do not reply to their questions. It highlighted four key findings: 1.

Customer Expectations 51

Customer Expectations Brands Knowledge Base Social Media 51

ChurnZero

DECEMBER 28, 2018

We even got a shout out from HubSpot as a top blog you should be reading in 2018. Part two of the series discusses how to shift from customer handoffs to knowledge transfers and prioritize bi-directional feedback loops with the information that is being collected during the transfer. 10 Punny Customer Success Jokes.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

CX Journey

APRIL 10, 2019

Image courtesy of Pixabay I originally wrote today's post for CallidusCloud; it appeared on their blog on October 1, 2018. But before I outline those 10, there's an even bigger issue that needs to be addressed: thinking that you don't need to listen to customers or ask for feedback at all ! I'll just simplify my response: " Just don't."

Survey 146

Survey Metrics Feedback Social Media 146

Win the Customer

JANUARY 20, 2020

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on. The eCommerce boom has resulted in lots of competition.

Ecommerce 159

Ecommerce Chatbots How To Feedback 159

Customer Guru

OCTOBER 9, 2018

According to the 2018 Global Digital suite of reports by We Are Social and Hootsuite, more than half the world’s population is online! And over 40 percent of the world’s population is active on social media. Social Media. Social media today is a necessary evil – it is a double-edged sword.

Customer Experience 119

Customer Experience Social Media How To Customers 119