ReviewTrackers

JUNE 22, 2018

There’s always going to be another option for the consumer. Fortunately, social media allows you a direct way to strengthen connections with your fans and repair your reputation with customers who may have had a less than stellar experience. Listen to customers on social media. Respond to Reviews.

Social Media 56

Social Media Customer Retention Consumers Retail 56

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 1: Come Up with Your Social Media Game Plan.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

NetBase

NOVEMBER 5, 2018

Social media listening makes the effort much more manageable, but only when you know what to look for – and how. Had you read our 2018 European Luxury Accessories Report , you’d already have that answer – and many more besides, but let’s assume you haven’t seen it yet. Revisiting Misguided Social Sentiment: Cairo & Beyond.

Social Media 56

Social Media Apparel Culture Exercises 56

GetFeedback

NOVEMBER 7, 2019

Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. We call this new reality “ the visual economy ,” and in it, product imagery and interaction along the purchase journey is as important to consumers as the product itself.

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

ShepHyken

JUNE 8, 2018

Research reveals that 19% of consumers will never forget — or forgive. Consumer empowerment (social media has consumers publicly sharing stories about buying experiences) is diluting customer loyalty to brands and raises expectations about post-purchase support. See social media as proactive support.

Social Media 75

Social Media Video Case Study Customers 75

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

CX Journey

DECEMBER 20, 2017

This means making yourself available where your audience is comfortable, whether that’s the phone, a certain form of social media, or face-to-face. The Accenture 2013 Global Consumer Pulse Survey found that 58% of customers are frustrated with inconsistent experiences from channel to channel.

Communication 137

Communication Brands Social Media Touchpoint 137

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. With technologies and consumer demands constantly evolving, what unconditional priorities can companies set for their contact center that won’t be shattered by ever-changing standards?

Contact Center 105

Contact Center Report Customer Journeys Customer Centricity 105

ShepHyken

JULY 28, 2017

As a result, it dismissed the new iPhone as a “mere consumer toy.” As a final example, why would any consumer want to go through the time and effort to travel to a mall or other shopping destination, when they can now order just about anything painlessly, with just a few clicks on Amazon or other retail websites?

Retail 79

Retail Social Media Travel Consumers 79

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. Visit this blog to find in-depth posts on everything influencer marketing. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story.

Resources 47

Resources Tools Marketing Case Study 47

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. This blog post is not about the top customer service trends to watch out for in 2018. Who is doing this right?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

NICE inContact

MAY 16, 2019

This is exactly what we did as part of the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark , Business vs. Consumer. Then we compared these results to what over 2,400 customers actually reported in our 2018 benchmark. There were also notably large gaps in the responses regarding email, text, and social media.

Net Promoter Score 136

Net Promoter Score Contact Center Social Media Chatbots 136

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Trends 214

Trends Customer Service Chatbots Omni-Channel 214

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. This uncertainty also impacts consumers and their spending. This uncertainty also impacts consumers and their spending. Published on: January 16, 2019.

Consumers 71

Consumers Brands Social Media Measurement 71

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. The goal will be to intuitively understand the nuances of each individual consumer as they inevitably change to deliver deeper levels of personalization.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Helen Dewdney

SEPTEMBER 4, 2018

It all started with a little blog post…. On 12 July 2012, Helen Dewdney, The Complaining Cow, wrote only hersecond blog post. As the blog developed and included more stories of complaints gaining redress and consumer advice, Tesco appeared more and more often. The post was the first of many about Tesco.

Case Study 60

Case Study Consumers Study Social Media 60

ShepHyken

JANUARY 5, 2018

Bad customer service doesn’t just impact your revenue now, but can dramatically affect it in the future as study shows 86% of consumers said they’ve stopped doing business with a company after a bad customer experience. Practically all consumer experiences today are instant or on-demand. There’s one that is missing. Text Messaging.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

Avaya

OCTOBER 25, 2018

This blog is authored by Dale Conwell, Vice President, C3i Solutions. Dale’s primary focus is developing innovative solutions for companies in consumer packaged goods, food and beverage, retail, hospitality, consumer goods, OTC and other industries. This blog was first published July 12, 2018 on the C3i Solutions blog.

Omni-Channel 47

Omni-Channel Consumers Self Service Brands 47

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Trends 159

Trends Customer Service Chatbots Omni-Channel 159

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. You can see the full list of winners here.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

ReviewTrackers

APRIL 18, 2022

Of course, as with other requirements included in Google’s policy, these new ones seem open for interpretation, which we’ll be diving into in this blog post. 1 website for consumers who want to read or write online reviews of businesses. What is Review-Gating? This might explain why Google has quickly become the No. stars out of 5.

Policies 132

Policies Guidelines Hotels Social Media 132

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers Customer Relationship Management Social Media Retail 40

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers Customer Relationship Management Social Media Retail 40

NICE inContact

JULY 25, 2019

Recognition can come in the form of giving an agent a shout out on social media, a close parking spot, a thank you note, virtual coinsfor winning a challenge, or virtual badges for excelling at a task. It doesn’t have to be a time-consuming task either, you can unify coaching capabilities via powerful performance management.

Call Center 141

Call Center Gamification Contact Center Social Media 141

ShepHyken

NOVEMBER 11, 2022

Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era. They save critical data, allowing consumers to access information and execute certain activities more quickly, ensuring an excellent customer service experience. . QR codes for drive-thru transactions

Customer Service 64

Customer Service Hotels Social Media Hospitality 64

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. Responding to TranBC blog comments.

Customer Care 98

Customer Care Transportation Social Media Government 98

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. We analyzed a number of Australian industries, including: Retail, Financial Services, Telecommunications, Food & Beverage, Airlines, Gaming, Media, Energy, Consumer Products, and Automobiles.

Report 40

Report Consumers Brands Airlines 40

C3Centricity

OCTOBER 8, 2017

When I have the chance to look at what most organisations are doing, I see that they are still living in the past of traditional media and have hardly dipped their toes into new media. Or they are using social media but still treating it as if it is traditional media! Embrace Corporate Social Responsibility.

Marketing 120

Marketing Social Media Loyalty Brands 120

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

ProProfs Chat

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Customer Engagement Through Social Media. Consumer Engagement & Experience. Impacts of consistent engagement. Customer loyalty. Source: Verint ) Tweet this.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Avaya

JANUARY 14, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. External customers (consumers of products, patients, students, investors, etc.) can wield more influence than any advertising campaign or marketing program, thanks to social media, mobile messaging, and Web-based ratings.

Customer Experience 73

Customer Experience Competitive Advantage Social Media Metrics 73

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. Spend time researching the market and consumer trends. Media sites and audience influencers can provide an abundance of knowledge about what trends are evolving or shifting, allowing you to be ready to start spreading your message. Study Trends.

Social Media 40

Social Media Video Return on Investment Trends 40

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. The post How to Improve Your Customer Satisfaction Score (CSAT) Score appeared first on GetFeedback Blog.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

SurveySparrow

NOVEMBER 1, 2021

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. Kathleen’s massive social following is built around informative posts and blogs about acing a job interview. Why Follow HR Influencers?

Social Media 98

Social Media Tips Conference Leadership 98

Avaya

NOVEMBER 15, 2018

This blog is authored by Krista Capone, Sr. This blog was first published May 31, 2018 on the C3i Solutions blog. This blog was first published May 31, 2018 on the C3i Solutions blog. Consumers don’t realize they can text customer service at their favorite (or not so favorite) brands.

Omni-Channel 54

Omni-Channel Self Service Social Media Survey 54

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Let’s find out what the field professionals actually experience.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. Responding to TranBC blog comments.

Customer Care 59

Customer Care Transportation Social Media Government 59