InMoment XI

FEBRUARY 2, 2024

Hootsuite also enables access to valuable insights, analytics, and real-time results to help teams understand and improve their social media performance. Outside of online review websites (like Yelp, Google, and Tripadvisor), consumers turn to social media platforms to learn more about businesses.

Social Media 295

Social Media Brands Management Analytics 295

InMoment XI

APRIL 24, 2024

InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results. By leveraging advanced technology such as AI-powered chatbots, predictive customer analytics , and telecommunication tools, these centers streamline workflows, reduce wait times, and optimize resource allocation.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. What digital customers are seeing often isn’t pretty: complex processes, redundant steps and time-consuming resolution journeys. AI-powered analytics optimize patient and member services.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 99

Social Media Analytics Tools Marketing 99

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? All of this in a few seconds.

Tools 52

Tools Software Marketing Analytics 52

BirdEye

SEPTEMBER 14, 2023

Below, we’ve curated the 7 strategies and 14 tools AI for small businesses need to scale. Small businesses adopt AI for automating tedious work, analyzing consumer data, improving customer experiences, optimizing marketing efforts, and more. These helpful AI tools save you time and money when responding to common questions.

Tools 111

Tools Strategy Chatbots Analysis 111

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 85

Social Media Analytics Tools Marketing 85

BirdEye

DECEMBER 18, 2023

And that’s just scratching the surface of their potential – one Birdeye’s latest data report found that 92% of consumers read at least two reviews before deciding whether to trust a business. 80% of consumers are more likely to choose a business that responds to reviews. Table of contents What is review monitoring?

Tools 98

Tools Brands Social Media Multi-Channel 98

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But from the wide range of tools available online, it can become tricky to know what is the best for your organization.

Tools 52

Tools Survey Feedback e-support 52

InMoment XI

SEPTEMBER 12, 2023

Market Position and Brand Analysis: How do consumers perceive your competitors? Tools and Techniques for Competitive Analysis In today’s fast-paced, technology-rich environment, competitive analysis has undergone a transformation. These tools help you transition from merely collecting data to intelligently analyzing it.

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

Magellan Solutions

AUGUST 18, 2023

The following can make all the difference in achieving sales targets: Simplifying sales processes Improving customer engagements Making data-driven decisions Artificial intelligence (AI) tools are crucial to modernizing sales processes and strategies. Outstanding AI Tools for Sales #1) Twain Twain can analyze data effectively.

Sales 98

Sales Tools Marketing Multi-Channel 98

Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 304

Analytics NPS Financial Analysis 304

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But from the wide range of tools available online, it can become tricky to know what is the best for your organization.

Tools 52

Tools Survey Feedback e-support 52

CX Accelerator

JULY 22, 2019

Contact centers are big on analytics. Additionally, some tools use a call-back approach to provide a machine-based survey. And by using software tools, companies can send these surveys out to specific customers based on call type, call queue, call length, customer campaign, and other considerations. ,,, Creating a Web-Based VOC Survey.

Contact Center 182

Contact Center Analytics Effort Score Net Promoter Score 182

SurveySparrow

MARCH 1, 2024

Well, that’s where sentiment analysis tools come into play. Customer feedback software and social media listening tools are the ones that mostly use this. But, there are also tools that are dedicated to offering sentiment analysis alone as well. Let’s start by understanding what is a sentiment analysis tool.

Analysis 59

Analysis Tools Social Media Software 59

Magellan Solutions

AUGUST 4, 2023

These AI tools for improving productivity are paving the way to improved efficiency. AI tools enhance productivity by allowing us to focus on higher-level tasks and strategic thinking. Today, we will explain how AI tools for improving productivity transform industry efficiency. It leads to more informed business decisions.

Tools 98

Tools Analysis Meeting Knowledge Base 98

Magellan Solutions

AUGUST 6, 2023

Artificial intelligence (AI) tools now play a critical role in resolving common problems, such as erroneous computations and analysis. AI tools for accountants can automate repetitive tasks, enhance fraud detection, enable predictive modeling, and simplify compliance procedures.

Financial 98

Financial Tools Analytics Report 98

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. Table of contents What are content creation tools? Adobe Veed.io Adobe Veed.io

Tools 59

Tools Social Media Multi-Channel Video 59

West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth. The solution, then, has been to hire rapidly and throw bodies at the problem.

Consumers 52

Consumers Technology Strategy Banking 52

CX Accelerator

JULY 22, 2019

Contact centers are big on analytics. Fortunately, tools do exist that collect direct customer feedback, or Voice of Customer (VoC), which can give insight as to the level of service they received so operations can be enhanced. Additionally, some tools use a call-back approach to provide a machine-based survey.

Contact Center 174

Contact Center Analytics Effort Score Net Promoter Score 174

BirdEye

MARCH 22, 2023

However, running a business can be time-consuming, and implementing social media plans may require assistance. Dedicated social media scheduling tools can help businesses save the day by automating social media posts across multiple platforms and freeing up more of your essential time.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

SurveySparrow

MARCH 12, 2024

Today, we’re diving into the world of website feedback tools. And not just any tools, but the top 15 of 2024. You’ve got to have the right tools to hear them out. That’s where website feedback tools come into play, and yes, they do play a crucial role. Because your website isn’t just a website.

Tools 52

Tools Feedback Analysis Analytics 52

Magellan Solutions

SEPTEMBER 18, 2023

Predictive Analytics and Personalized Treatments Healthcare professionals can harness the power of AI to provide patients with personalized treatments. Remote Patient Monitoring and Telemedicine AI-powered tools revolutionize remote patient monitoring and telemedicine. They can initiate timely interventions for better patient outcomes.

Healthcare 98

Healthcare Tools Hospitality Insurance 98

NetBase

DECEMBER 13, 2019

Most potential consumers are scrolling through online content for a good portion of their day. Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Media-connected consumers are online overall an average of 6.5 And for good reason. That’s unfortunate.

Analytics 52

Analytics Consumers Connections Advertising 52

Kustomer

DECEMBER 14, 2021

Customer self-service tools are a proactive, cost-effective way to provide on-demand support. When integrated properly, these tools can free up agents for more efficient use of their time, and impart an optimal 24/7 brand experience for the customer. In this digital age, it’s important to distinguish the specifics of such tools.

Self Service 97

Self Service Tools Knowledge Base Chatbots 97

CloudCherry

JANUARY 22, 2018

The answer lies in predictive analytics ! Historically, analytics has been serving as a conduit between brands and customers. Analytics as a function has been evolving, just like the customer, over time. And predictive analytics is one of the tools that aims to do exactly that. What does Predictive Analytics offer?

Analytics 231

Analytics Study Financial Loyalty 231

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. How to Choose the Right Automotive Customer Feedback Tool?

Automotive 52

Automotive Tools Feedback CRM 52

NetBase

JULY 20, 2020

Our social media analytics guide offers brands and businesses an abundance of insights to apply in all areas of operations. Usually brands get a bit turned around when initially exploring these options, as keeping tabs on which tools to use and how to use them is time consuming! What Is Image Analytics?

Social Media 96

Social Media Analytics Analysis Consumers 96

NetBase

SEPTEMBER 4, 2020

Sounds like a simple, short list of tools to come up with, right? There are six key areas you need to ensure are covered by this tool medley, and they are: Data Analytics. Data Analytics: The foundational tool of your brand’s stack. NetBase Quid is such a tool and a best-in-class one, at that. Management.

Tools 98

Tools Brands Ecommerce Advertising 98

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! And it’s a place for brands to observe these interactions and connect with consumers. This is where Social Analytics comes into play. Let’s break down just what this crucial business tool is , and why you need to use it.

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104

NetBase

AUGUST 13, 2020

Understanding consumer habits is key to brands seeking to capture consumer hearts and attention. So, it makes sense that social media analytics has become a must have in every top brand’s toolbox. Ways that brands that have winningly captured consumers’ attention with the help of social media analytics.

Consumers 97

Consumers Brands Social Media Analytics 97

Magellan Solutions

AUGUST 11, 2023

It paves the way to the rise of AI tools for website development. Artificial Intelligence (AI) tools are crucial in revolutionizing website development. These tools use data-driven insights and programming languages to make smart recommendations for website layouts. Building a website can help readers attract audiences.

Tools 98

Tools User Experience Competitive Advantage Trends 98

NetBase

FEBRUARY 26, 2019

When API changes hit – and you can bet they will with regularity – you hope and pray that your social analytics tool is on top of the updates, or better yet, ahead of them. And then on December 11 th , the newest API update when live – and this was the true test for social analytics tools to show their stuff.

Analytics 66

Analytics Tools Brands Data 66

SurveySensum

DECEMBER 11, 2023

Now, the question here is – how do brands bridge this gap between online, offline, and multi-channel shopping to create a seamless shopping experience and be where their customers are? – With Omnichannel Analytics and the right customer feedback tool. What is Omnichannel Analytics? With omnichannel analytics.

Omni-Channel 52

Omni-Channel Analytics Social Media Multi-Channel 52

SurveySparrow

JULY 31, 2023

Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. Let’s look at the process: 1.

Consumers 52

Consumers Marketing Social Media Analysis 52

Thematic

SEPTEMBER 12, 2021

Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In other words, if you want to be able to quantify and track what’s driving your CX scores, you need feedback analytics. Feedback analytics is a deeper form of text analytics.

Metrics 117

Metrics Analytics Feedback Effort Score 117