TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Help.com

SEPTEMBER 11, 2018

According to Gannett CMO Andy Yost , “2018 will be the year of servicing consumer needs before they even arise. Brands leveraging the right data and analytics to deliver impactful customer experiences will rise to the top.” Customer service is not supposed to be reactionary. If you didn’t get that memo until now, don’t worry.

Customer Expectations 182

Customer Expectations Interaction Customer Service Analytics 182

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 Billion of sales in 2018 being made online, showing an increase of 35.4%

Social Media 52

Social Media Report Consumers Industry 52

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 Billion of sales in 2018 being made online, showing an increase of 35.4%

Social Media 52

Social Media Report Consumers Industry 52

Optimove

DECEMBER 18, 2018

2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. And as we begin wrapping up 2018, we reflect on our 4 th Optimove Connect, hoping we accomplished just that.

Connections 53

Connections Conference CRM Consumers 53

Alida

SEPTEMBER 21, 2018

He said interrupting consumers to get their attention will no longer work in today’s business landscape. At Summit, Colan Neese, the company’s senior manager of audience insights, shared how authentic engagement helps Twitch engage more than 50,000 Gen Z and millennial consumers in the community. Don’t let CX stagnate.

Innovation 145

Innovation Feedback Customers Engagement 145

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. The goal will be to intuitively understand the nuances of each individual consumer as they inevitably change to deliver deeper levels of personalization.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. If have haven’t performed a social media audit for the third quarter of 2018, now is the time to get to it. For this you need real-time social media analytics tools with sentiment analysis capabilities , and you should be in the habit of consulting them.

Analytics 72

Analytics Social Media Net Promoter Score Analysis 72

Calabrio

JULY 25, 2019

2018 “Leader” Consumer Cellular saved money, significantly improved service levels and decreased abandon rates by using Calabrio ONE to manage agent schedules and automate critical contact center reporting. Calabrio’s new Analytics Competition will take the place of this award, and the contest will be held onsite at C3 2019.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

ShepHyken

FEBRUARY 20, 2024

” “As consumers, we have less and less patience for friction. Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine.

How To 78

How To Employee Experience Exceptional Customer Service Customer Retention 78

C3Centricity

MAY 25, 2020

Consumers are adapting their behaviours to the trading of their personal information. Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure. 63% of millennial consumers agree they’re.

Technology 194

Technology Analysis Data Consumers 194

NetBase

OCTOBER 17, 2018

The NetBase Best Practices Spotlight: Louis Vuitton explains how to use social analytics to ensure you’re where you want to be in your category. What makes a luxury brand in the eyes of consumers? These are consumers Vuitton can manage by looking at specific emotional drivers and addressing any common themes or concerns.

Analytics 52

Analytics Apparel Case Study Social Media 52

Lumoa

NOVEMBER 7, 2022

In 2018, two-thirds of companies were competing solely on CX and that number is only expected to grow. However, some firms have been selling consumer data to third parties, prompting regulators to intervene.” . #2 Companies are using CX to create a competitive advantage Customers have more options than ever before.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Oracle

SEPTEMBER 12, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. The post 5 Can’t Miss Marketing Sessions at Oracle OpenWorld 2018 appeared first on SmarterCX.

Marketing 66

Marketing Omni-Channel B2B Strategy 66

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. Their “Always On” approach to social analytics has helped them create highly engaging content for their clients, and grow their HQ team by 10x over ! Insights Should Inform. Customer Success. Live Trend Tracking. Social Listening Losers.

Social Media 45

Social Media Video Analytics Sports 45

Clarivate

DECEMBER 7, 2021

A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. The days of conspicuous consumption are over and younger consumers are increasingly courted by brands. Luxury today.

Brands 95

Brands Fashion Consumers Video 95

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. At that current rate, digital was expected to overtake voice in 2018. One consumer packaged goods client being serviced out of the UK receives 71% of all customer interactions from digital channels, and only 29% from voice. Here, we dissect CX Trend No.10:

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

NetBase

JULY 22, 2020

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. consumers believe luxury brands should engage in manufacturing practices that are environmentally friendly.

Consumers 59

Consumers Meeting Brands Ecommerce 59

NetBase

APRIL 2, 2020

As consumers everywhere are faced with product shortages, what is considered disposable and what can be re-used has changed amid the outbreak of the Coronavirus. And you can color businesses and consumers Covid-green, from these supply chain disruptions. What Isn’t Readily Available & Rethinking Consumables.

Consumers 52

Consumers Hospitality Government Fashion 52

NetBase

MARCH 25, 2020

Businesses and consumers are operating in a new reality as they pull together to fight the Coronavirus pandemic. How do companies stay on the consumers’ radar with business closures and mandated quarantines? Sharing Consumer Love Online. And the number of late-night shoppers [rose] 25% in the period 2018-19.”.

Retail 46

Retail Consumers Fashion Financial 46

ReviewTrackers

APRIL 8, 2022

A 2018 study from Tripadvisor revealed that an overwhelming 97 percent of respondents see online reputation management as important to their business. Our online reviews survey revealed that a vast majority of consumers – 63.3 But all review site reputation management plans have three simple steps: Use Reviews to Create A Conversation.

Management 123

Management Study Consumers Feedback 123

Oracle

SEPTEMBER 18, 2018

When it comes to customer experience, we tend to hear and read a lot about the ever-changing needs of the customer, shifts in both B2B and B2C buying habits , and the rise of the digitally-native consumer. billion in 2017, and embedded predictive analytics is now a common capability from the leading SFA vendors.”

Sales 40

Sales B2C B2B Report 40

NetBase

JANUARY 22, 2019

Although it offers incredibly cool insight in its own right, predictive marketing analytics have changed the social listening game. It shifts the paradigm from one of understanding consumers today to one where you can pretty reasonably predict what they’ll be expecting from your product line tomorrow. With analytics you can.

Analytics 56

Analytics Marketing Exceptional Customer Service Analysis 56

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. The post 5 Must-See Sales Sessions at Oracle OpenWorld 2018 appeared first on SmarterCX. Visit the registration page.

Sales 49

Sales Roadmap Loyalty Chatbots 49

Gravy Analytics

AUGUST 21, 2019

In 2018, Starbucks re-introduced its popular fall drink to restaurant menus on August 28. We analyzed location data from consumer mobile devices observed at standalone Starbucks locations between July 15 and October 13, 2018 to see what happened last year—and make a few predictions for 2019.

Measurement 68

Measurement Data Analytics Consumers 68

LiveChat

FEBRUARY 13, 2018

Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. These changes have started to take shape in recent times and chatbots are expected to evolve even further in 2018. Artificial intelligence is not meant for just a few big companies. Enhanced conversations.

Chatbots 50

Chatbots Trends Technology Social Media 50

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. It’s not about what you put out there – it’s about how social consumers interact with you and each other. All are part of any state-of-the-art Social Analytics tools suite. Engagement.

Social Media 49

Social Media Analytics Metrics Airlines 49

Comm100

DECEMBER 2, 2021

According to a recent survey, 50% of banking consumers want a seamless mix of physical and digital services during their buying journey. Between 2018 and 2020, the adoption of chatbots increased by 67%. However, despite the importance of omnichannel marketing, 94% of banking firms aren’t delivering personalized experiences. as add-ons.

Financial 236

Financial Trends Customer Experience Chatbots 236

Second to None

FEBRUARY 8, 2018

Ultimately, organizations that figure out how to put the consumer at the center of their search strategy will position themselves to be leaders in this field. on January 31, 2018: “It may come as no surprise that more than 70 percent of customers start their purchase journeys on their laptops, phones or tablets.

Consumers 67

Consumers Strategy Voice of Customer Trends 67

NetBase

SEPTEMBER 12, 2018

Your brand or agency is likely spending more on Instagram in 2018 than last year. And now we’re happy to highlight how we’re getting even more YouTube data, to give our customers an even better view of consumer conversations on YouTube. When you know what consumers want and respond to, you can tailor your content in exactly that way.

Analytics 49

Analytics Data Metrics Analysis 49

Hero Digital

DECEMBER 19, 2018

“We’re thrilled to welcome Clock Four to the Hero Digital team and continue to drive success into 2019,” said CEO of Hero Digital, Dave Kilimnik, and added “Clock Four’s deep expertise and relationships in the consumer financial and B2B technology sectors will strengthen and expand our practices in these rapidly evolving industries.

Analytics 40

Analytics Self Service B2B Financial 40

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers…

Entertainment 64

Entertainment Travel Company Advertising 64

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers Customer Relationship Management Social Media Retail 40

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers Customer Relationship Management Social Media Retail 40

CX University

MAY 13, 2024

PwC’s research on customer experience trends highlights the importance of combining multiple technologies, including AI, business process management, and predictive analytics, to deliver a seamless and personalized customer experience.

Chatbots 52

Chatbots Customer Experience Wait Times Study 52

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. We analyzed a number of Australian industries, including: Retail, Financial Services, Telecommunications, Food & Beverage, Airlines, Gaming, Media, Energy, Consumer Products, and Automobiles.

Report 40

Report Consumers Brands Airlines 40