Clarivate

JANUARY 19, 2024

Annya Dushine, Senior Director, IP Consulting “In terms of trademark activity, 2024 is likely to be in line with volumes that we have seen in 2023, with filing activity at most trademark registers growing moderately (3-5%) and renewal volume increasing by around 5%. This will be a game-changer.”

Industry 59

Industry Wireless Trends Financial 59

Eptica

APRIL 20, 2017

No wonder that ABI Research predicts there will be 30 billion IoT devices connecting to the internet by 2020. According to a report from Research Nester, 36% of IoT spending will be in Asia, with investment growing at over 10% per year up until 2023.

Customer Service 50

Customer Service Wireless Connections Exercises 50

Oracle

MAY 28, 2021

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences. High-profile brands caught in ad fraud scams. Juniper Research forecasts that $100 billion will be lost to ad fraud by 2023.

Advertising 52

Advertising Financial Policies Industry 52

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. 75%of consumers are more likely to buy from a brand that knows there name according to data from Retaildive. When combined with influencer marketing, videos can provide brands with a huge following and exposure.

Trends 111

Trends Marketing Social Media Advertising 111

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. That’s because every company today understands that customers would only return if their experience with the brand has been delightful. . Customers like that they can privately engage with a brand, express their concerns and get immediate solutions.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

BirdEye

FEBRUARY 21, 2023

About 75% of internet users use social media to research businesses and brands. 71% of consumers who’ve had positive experiences with brands on social media are more likely to refer them to family and friends. of the global population uses Facebook to stay connected. billion users are connected to small businesses on Facebook.

Social Media 98

Social Media Marketing Advertising Video 98

SurveySparrow

JUNE 26, 2021

So, rest assured, it’ll be the same for you and your brand as well. You can use these surveys to collect insights about what the customers think about your brand, product, service, or even the app? Mobile app surveys have proven themselves the most potent way for market analysis from restaurants to clothing brands.

Survey 52

Survey NPS Feedback User Experience 52

Currency Alliance

DECEMBER 20, 2022

Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. 75%of consumers are more likely to buy from a brand that knows there name according to data from Retaildive. When combined with influencer marketing, videos can provide brands with a huge following and exposure.

Trends 64

Trends Marketing Social Media Analytics 64

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. As ever, it’s worth emphasising that customers become loyal to a brand because of two things: value and/or experience.

Loyalty 59

Loyalty Trends Data Marketing 59

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. billion by 2023. Risk to your brand and reputation: Whether you’re a budding small business or a large enterprise, you’ll have to be careful when considering affiliate marketing.

Sales 98

Sales Marketing Social Media Video 98

2020 Research

JULY 31, 2022

NHS England’s publicly-funded system for the last 70 years, which oversees the commissioning, planning, and buying of NHS services, and which accounts for most of the Department of Health’s budget, has a budget of over £114 billion for 2018/19. For more information regarding the NHS budget, see the NHS Business Plan 2018/19. .

Healthcare 52

Healthcare Government Hospitality Insurance 52

Magellan Solutions

JUNE 1, 2021

In December 2018, they found out that 43 percent of email opens were via mobile. Considering that 62% of all emails are opened on mobile devices, marketing your brand will be easy. That is the reason why BPOs are starting to offer 24/7 email support to stay connected with customers. What does it mean for Non-voice BPO?

Customer Service 52

Customer Service Social Media Call Center Chatbots 52

BirdEye

NOVEMBER 27, 2023

This makes it super important for you to showcase positive reviews and filter fake reviews to safeguard your brand’s integrity. To make fake review checkers a trusted ally in your brand reputation management , this blog explores the tools, tactics, and strategies. An example of a fake review and how a brand responds to it.

Report 57

Report Consumers Tools Feedback 57

Fox Metrics

APRIL 28, 2019

Undoubtedly, brands and companies have grown fond of this new business transforming. billion between 2018. and 2023 as against the $640 million in 2017. This growth rate is possible owing to the fact that brands are highly. This enables brands to effectively track and understand. technology. The moment.

Data 40

Data Customer Engagement Engagement Marketing 40

Fox Metrics

DECEMBER 28, 2018

Undoubtedly, brands and companies have grown fond of this new business transforming technology. billion between 2018 and 2023 as against the $640 million in 2017. This growth rate is possible owing to the fact that brands are highly interested in the real-time customer data, which CDPs bring to the table.

Customer Engagement 40

Customer Engagement Data Engagement Marketing 40

LiveChat

JULY 24, 2018

They have the power to evangelize and grow your brand organically to the next level. Brands need to rethink ways to win customers and create better connections with them. By harnessing the power of cognitive technologies, companies can generate valuable connections with customers. billion in 2018 to USD 15.28

Customer Experience 28

Customer Experience How To Multi-Channel Social Media 28

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. This collaborative integration enables customers to share feedback, allows messaging across multiple touchpoints, and provides live connections to retailers. E-commerce.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Opinionator

SEPTEMBER 21, 2020

For example, according to Pew – In the United States, an estimated 244 million people used social media in 2018, a number forecast to exceed 257 million by 2023. It is an incontestable fact that the experience of the customer is marred by such factors – totally out of control of the brand. Did they get stuck in traffic?

Social Media 52

Social Media Feedback Guidelines Survey 52