Alida

AUGUST 9, 2017

Kelvin (KC) Claveria (@kcclaveria) August 3, 2017. Clarice Chin (@helloclaricec) August 3, 2017. amyfpabst (@AmygpAmyfp) August 3, 2017. Stephens shared some great tips during the webinar. Vision Critical (@visioncritical) August 3, 2017. link] #cxblindspot pic.twitter.com/xgMHhSlcDA. Here are some highlights.

Retail 189

Retail Tips Customer Journeys System 189

Vonage

OCTOBER 2, 2017

Here are the top CX tips we have learned along the way: 1. John Aves will be speaking at CloudFest London, NewVoiceMedia's showcase of useful innovation in action, on 20 September 2017 at Grange St. Paul's Hotel. Find out more and register now.

Tips 133

Tips Brands Customer Experience Competitive Advantage 133

Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017. In its annual predictions, Fortune says the merger boom will keep on rolling in 2017. Global uncertainty.

Trends 0

Trends Social Media Advertising e-support 0

ShepHyken

MAY 22, 2017

7 Powerful Customer Service Phone Tips by Pascal van Opzeeland. My Comment: While this article focuses on seven customer service tips for the phone, they are also appropriate for other interactions with your customers, including face-to-face. Tip number two suggests closing your eyes to visualize the caller.

Customer Service 82

Customer Service Airlines Self Service Tips 82

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. © 2003 - 2017 Provide Support LLC. The post 10 Tips for Building your Remote Team and Providing Safe Online Support appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Published in Provide Support Blog , 2020.

Tips 70

Tips Conference Communication Trends 70

kommunicate

JULY 7, 2020

2017, in particular, is branded as the “Year of The Chatbot.” The post 7 Chatbot Automation Tips You Need To Know appeared first on Kommunicate Blog. Chatbot software usage has greatly increased in the past few years. The number of chatbots docked into Facebook Messenger has risen from 30,000 in 2016 to 100,000 the following year.

Chatbots 52

Chatbots Tips Software Brands 52

ReviewTrackers

JANUARY 22, 2020

Our 2017 Local Search Report showed that 35 percent of all search traffic is local. Here are a few tips to get you started on the optimization process. Here are a few tips to get you started on the optimization process. Local Search Tips. It seems like an obvious tip, but it’s still worth mentioning.

Tips 111

Tips Groups Feedback Survey 111

ProProfs Chat

OCTOBER 16, 2020

9 Proven Tips and Tricks to Create an Anonymous Survey. Bonus Tip (Well.it’s a surprise!). 9 Proven Tips to Create an Anonymous Survey. #1. In the year 2017 , Morrisons, a supermarket chain, faced a colossal security breach. Bonus Tip: Build an Anonymous Survey with ProProfs Survey Maker: A Step by Step Guide.

Survey 105

Survey Tips Fashion Social Media 105

ShepHyken

DECEMBER 11, 2017

John Ruhlin is the corporate gifting expert, and in this article, he shares some of his best tips to ensure that the gifts you give will be meaningful, memorable, and wow your customers. Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. Follow on Twitter: @Hyken.

Customer Service 76

Customer Service Customer Success Customer Centricity Customer Service Training 76

Provide Support

MAY 23, 2017

6 Study-Backed Tips for “Best in Class” Customer Service. 2017 Customer Service Benchmark Report by SuperOffice proves that the things which companies fail to do in order to meet customer expectations for a good customer service remain quite obvious and basic. © 2003 - 2017 Provide Support LLC. . Read more.

Study 69

Study Tips Customer Service Customer Expectations 69

Provide Support

JUNE 1, 2017

5 Tips for Effective Leadership in Customer Service. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. Customer service team success is most significantly influenced by service-focused culture that starts at the top and works its way throughout the company. Read more. Permalink | No comment.

Leadership 65

Leadership Tips Customer Service Culture 65

ShepHyken

APRIL 24, 2017

Then read this article as the author shares some valuable tips from companies like Tesla, Amazon, Netflix and more. 2017 Customer Service Expectations Survey by Gladly. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

ShepHyken

MARCH 6, 2017

In addition he shares a few tips that will help any organization deliver a better customer service experience. Take your customers off mute: 3 tips for customer feedback by Loretta Jones. Columnist Loretta Jones shares three tips to make sure you’re getting the most out of your customer feedback programs.

Customer Service 83

Customer Service Social Media Roadmap Tips 83

NICE inContact

DECEMBER 19, 2017

I have put together a list of the “must reads” for 2017 leading into the new year that could help with your 2018 planning. 5 Tips to Reduce Your Cost per Contact. 5 Tips for a Better Outbound Dialing Strategy. Drive Revenue with Great Customer Experience, 2017 – Forrester Research. Happy reading!

Report 121

Report Contact Center Omni-Channel Call Center 121

ShepHyken

SEPTEMBER 18, 2017

My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer. The tips are simple: listen, watch and experience. The post 5 Top Customer Service Articles for the Week of September 18, 2017 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Hospitality Customer Centricity Competitive Advantage 81

CSM Magazine

MAY 30, 2017

Your ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships. There is no denying that in 2017 for organisations to stay ahead of their competitors and differentiate themselves within the market, they need to focus on providing an excellent customer experience.

Customer Journeys 40

Customer Journeys Customer Experience ROI Report 40

ProProfs Chat

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. After reading the expert tips on how to manage remote teams, let us move on and take a quick look at some of the FAQs. So, make sure you accommodate them. .

Tips 108

Tips Management Customer Service Video 108

Provide Support

MAY 9, 2017

Every year customer service experts publish their lists of trends, share their predictions and provide useful tips for improving your company’s customer service experience. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. In our blog we also published series of articles on this topic.

Trends 48

Trends Customer Service Tips Survey 48

ShepHyken

JANUARY 2, 2017

Very cool information, and we’ve only seen the tip of the iceberg when it comes to this concept. Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017. This excellent article from Salesforce has three important customer service tips on Twitter. Follow on Twitter: @Hyken.

Self Service 76

Self Service Customer Service Social Media Feedback 76

Amity

JANUARY 6, 2017

Here are some tips that have helped me with goal-challenged customers: 1. The good news is this creates an opportunity for customer success managers to engage customers in setting more effective goals. While it can be challenging to get their engagement, there are various tactics that can be helpful. Offer to give feedback.

Tips 70

Tips Customers Measurement Customer Success 70

ShepHyken

APRIL 3, 2017

My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. My Comment: Here is a short article with ten tips from hotelier Rupesh Patel. Entrepreneur) What makes a brand strong in 2017?

Social Media 76

Social Media Customer Service Hotels Hospitality 76

ShepHyken

AUGUST 14, 2020

Here are tips that can help ensure improved CX even while the world is facing the coronavirus crisis. #1. In 2017, insurance firm John Hancock offered Apple Watch to its life insurance policyholders at a discounted rate. It is the sum of all the disappointments, delights, highs, and lows experienced while dealing with the brand.

Tips 127

Tips Customer Experience Social Media Insurance 127

Inbenta

NOVEMBER 13, 2018

In 2017, online shopping sales set a record high of of $108 billion. Prepare your site and online support team with the following tips. Check out more security tips here. The post 4 Customer Service Tips for the Holiday Season appeared first on Inbenta. Review your self-service content and FAQs. Let’s get in touch.

Self Service 60

Self Service Tips Customer Service e-support 60

Provide Support

MAY 2, 2017

Here are few tips you might just want to consider: (.). © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. The way to amass these all-important happy customers, then, is to focus on customer retention by improving your customer service. Read more. Permalink | No comment.

Tips 56

Tips Customer Service Social Media Customer Retention 56

ShepHyken

JANUARY 9, 2017

This short article has a number of tips that will drive the “next time customer.” 3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. My Comment: Michael Becker has compiled a nice group of tips, ideas, resources and more related to creating a better customer experience. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Loyalty Analytics Tips 48

ShepHyken

MARCH 20, 2017

Here are three tips for writing a heartfelt apology to a customer. As brands compete in an increasingly demanding field, here are 3 tips for deploying smartphones in the battle for customers. The post 5 Top Customer Service Articles For the Week of March 20, 2017 appeared first on Shep Hyken. Want to Build Customer Loyalty?

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

JUNE 5, 2017

11 Tips to Save Your Retail Business From Extinction by Anne Pilon. This article has a number of tips that are focused on retail, but also includes information that is relevant for B2B types of businesses. The post 5 Top Customer Service Articles For the Week of June 5, 2017 appeared first on Shep Hyken.

Airlines 74

Airlines Customer Service Retail Telecommunications 74

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk.

Data 40

Data Metrics Video Customer Centricity 40

Talkdesk

OCTOBER 10, 2017

Dreamforce 2017 is approaching quickly and we couldn’t be more excited about a chance to participate in this year’s activities. We’ll be staffing the booth with our best contact center experts throughout the entire event, so make sure to come by our booth to get some practical tips on improving your customer interactions.

Contact Center 0

Contact Center Contact Center Software Meeting Tips 0

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk.

Data 40

Data Metrics Video Customer Centricity 40

Provide Support

APRIL 4, 2017

How to close a conversation tips. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. Kind words can be short and easy to speak, but their echoes are truly endless.” – Mother Theresa. The way you respond to your customers shows how you respect them and their business. Read more.

Tips 43

Tips How To Customer Service Customers 43

SurveySparrow

JUNE 2, 2020

According to Employer Brand Research 2017 , for 88% of surveyed millennials, it is important to be part of a company with the right values ??and 10 Tips to Enhance Your Employer Branding. Here are 10 tips and strategies that can help you enhance the employer branding. The post 10 Amazing Tips to Improve Employer Branding!

Tips 52

Tips Brands Culture Financial 52

ShepHyken

JANUARY 16, 2017

5 Key Customer Experience Trends for 2017 by Donna Peeples. Huffington Post) In the spirit of the New Year, here are my top 5 customer experience predictions and trends for 2017. 5 Customer Retention Marketing Tips with an Artificial Intelligence Twist by Tara Thomas. Sadly, that isn’t always the case.

Customer Service 48

Customer Service Contact Center Customer Retention Loyalty 48

ShepHyken

MAY 8, 2017

The article starts off with why customers get angry and has more than two dozen different ideas, tactics, tips, etc. The post 5 Top Customer Service Articles For the Week of May 8, 2017 appeared first on Shep Hyken. My Comment: This is an excellent guide to dealing with angry customers. A great resource! Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Airlines Contact Center Conference 81

Provide Support

JUNE 13, 2017

One of your top goals should be to keep your team motivated and engaged throughout the year, and you can easily employ some of these great tips to achieve the results you desire. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. Let Them Know What to Expect. Read more. Permalink | No comment.

Tips 55

Tips How To Engagement Management 55

Inbenta

NOVEMBER 13, 2018

In 2017, online shopping sales set a record high of $108 billion. Prepare your site and online support team with the following tips. Check out more security tips here. The post 4 Customer Service Tips for the Holiday Season appeared first on Inbenta. Review your self-service content and FAQs. Let’s get in touch.

Self Service 45

Self Service Tips e-support Customer Service 45

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. Try these tips to create a more human connection over live chat: 10. One helpful tip to keep the quality of your company’s messages consistent is to give your agents a list of common spelling and grammatical errors that they can reference. Personalize chat.

Customer Service 243

Customer Service Abandon Rate ROI Apparel 243