Lumoa

JUNE 4, 2018

This is a very exciting combination of technologies in a growing market”, says Aleksi Partanen , partner at Icebreaker.vc. The team is very strong in their ability to execute the unique product to B2B market and is able to create a world-class solution for industry leaders.” “The billion by 2022 growing from $4.76 Icebreaker.vc

Analytics 303

Analytics Net Promoter Score Customer Experience Marketing 303

iPerceptions

MAY 17, 2017

Today, technology has infiltrated every facet of the marketing world. From content marketing to email marketing to the customer experience , technology is playing a central role.

Technology 59

Technology Marketing Customer Experience Customers 59

NICE inContact

JANUARY 10, 2018

This marriage of strength in innovative technology sent a shock wave through the technology side of the contact center industry as the first in a series of consolidations in the industry with competitors aiming to stay on in the game with the accelerated pace NICE was taking. for execution and 8.8

Contact Center 120

Contact Center Omni-Channel Analytics Innovation 120

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Alida

JUNE 1, 2017

How Cadillac put customers in the driver’s seat in the luxury hybrid market. In the $100-billion hybrid car market, Cadillac is focusing on providing unforgettable customer experiences as it launches new products and builds on its illustrious legacy of luxury. When: June 21, 9:15 am – 10 am. When: June 20, 8:10 am – 8:30 am.

Automotive 157

Automotive Conference Retail Employee Engagement 157

Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Likewise, companies must get closer to their customers—both local and international—to continue to deliver products and services that are relevant and valuable to their target market. Global uncertainty.

Trends 0

Trends Social Media Advertising e-support 0

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. Case Study: Enhance Your CX With This Technology.

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

Vonage

MAY 30, 2017

We’re extremely pleased to announce that ContactWorld has been voted best contact centre solution in the 2017 Call Centre Helper Awards! The Top 10 Contact Centre Technology Awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in.

Technology 120

Technology Customer Confidence Customer Service Marketing 120

PK

FEBRUARY 20, 2020

The world rail market is evolving , and key players are rapidly disrupting the industry to achieve these goals with automation, more engaging digital experiences, AI and IoT. However, this technology brings a new challenge: threats to cybersecurity present an issue that rail companies must address.

Trends 59

Trends Technology Travel Study 59

Connective DX

FEBRUARY 20, 2020

The world rail market is evolving , and key players are rapidly disrupting the industry to achieve these goals with automation, more engaging digital experiences, AI and IoT. However, this technology brings a new challenge: threats to cybersecurity present an issue that rail companies must address.

Trends 59

Trends Technology Travel Study 59

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken.

Customer Engagement 199

Customer Engagement Engagement Marketing Fashion 199

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

transcosmos Information Systems

DECEMBER 27, 2016

Cutting-edge technologies will continue to dominate in 2017. This means more efficiency and faster turnaround time for technology-based tasks. Without further ado, here are the top IT trends for 2017 that are likely to impact in varied ways those in the business and tech sectors: The Rise of the Bots. Automation of Jobs.

Trends 0

Trends e-support Healthcare Technology 0

TechSee

MAY 15, 2018

All eyes were on the smart home market in 2017. Tech giants are all clamoring to get in on the action with Google Home , Apple HomeKit , Amazon Echo and Samsung SmartThings creating buzz, and new smart devices flooding the market at a dizzying rate.

Analysis 111

Analysis Marketing Self Service Wireless 111

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. 3 Top Technology Trends from Dreamforce 2017: It’s About Artificial Intelligence. Trend #3: Human beings like to interact with human beings.

Trends 41

Trends Technology Chatbots Sales 41

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. At Dreamforce 2017, Talkdesk brought together three cutting-edge technology companies to discuss the top technology trends in service and inside sales.

Trends 41

Trends Technology Chatbots Sales 41

QuestionPro Audience

JUNE 11, 2022

Within the US market, the major RDE companies can reach more than 5,000,000 unique respondents. And, add examples from the 2017-2018 special congressional elections. During the course of 2017 and 2018 polling firms have employed all three new methods in predicting Congressional election outcomes: RDE comes out way above the other two.

Engagement 195

Engagement Advertising Survey Social Media 195

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Gamification 122

Oracle

APRIL 10, 2019

apparel industry market is the biggest in the world, according to Statista. With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. Now, companies like MTailor have technology that measures your body for perfect-for-you fit.

Apparel 92

Apparel Industry Technology Retail 92

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. Often, this approach means we take technology in completely unexpected directions. For us, our customers and partners, the conversation has moved on from being just about technology, and on to what you want to make with it.

Technology 43

Technology Telecommunications Contact Center Government 43

Bold360

JUNE 22, 2017

Nanorep is Gearing Up for Chatbot Summit Berlin 2017, Attending as Sponsors, Speakers, and Looking Forward to Meeting You at Booth 31. Nanorep is gearing up for Chatbot Summit 2017 , taking place in Berlin Germany on June 26th. Nanorep is thrilled to be among the featured sponsors of the summit. Location/Time: 14:00 p.m.

Chatbots 69

Chatbots Self Service Leadership Technology 69

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. The breakthrough technologies have swamped the world and it’s the truth that all this change has been enticing for most of us. Shep Hyken.

Government 90

Government Technology Trends Social Media 90

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. ROI Based Marketing. Berg and Ochu provided a ten-step marketing process to understand marketing ROI. Campaign Brief.

Connections 56

Connections Healthcare ROI Metrics 56

CSM Magazine

NOVEMBER 3, 2022

Liz Carter, Chief Marketing Officer, Reputation. Reputation , the global leader in reputation experience management, today welcomes Liz Carter as its new Chief Marketing Officer. “Liz is a talented leader who will help our organization continue to strengthen our brand awareness and market position.

Marketing 52

Marketing Leadership Conference Feedback 52

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. The post IBM Amplify 2017 appeared first on Think CX. Read the conference website.

Omni-Channel 40

Omni-Channel Conference Analytics Trends 40

SuiteCX

FEBRUARY 7, 2017

These new competitors are more agile, and they don’t have your imbedded cost structures to deal with, so they can “adjust” to changing market conditions more easily. Are you spending money on technology you don’t use? We have marketing, sales, HR, operations etc. Here is to a growth oriented 2017! What can I do now? .”

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SuiteCX

FEBRUARY 7, 2017

These new competitors are more agile, and they don’t have your imbedded cost structures to deal with, so they can “adjust” to changing market conditions more easily. Are you spending money on technology you don’t use? We have marketing, sales, HR, operations etc. Here is to a growth oriented 2017! What can I do now? .”

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

Oracle

OCTOBER 2, 2019

The global ecommerce market continues to present a massive opportunity for retailers. According to eMarketer , the global ecommerce market is expected to grow by 20.7% Here are 5 examples of CX technologies retailers can use to encourage customers to buy on their sites and nurture customer loyalty. Visual search.

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

Eptica

DECEMBER 20, 2017

Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.

Trends 48

Trends Competitive Advantage Chatbots Social Media 48

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. When: July 4 to 5, 2017. When: June 5 to 7, 2017. When: May 16 to 17, 2017. When: June 20 to 21, 2017. When: July 17 to 19, 2017. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Storyminers

JUNE 3, 2022

We’ve updated it for 2017. 2016 will be the year that technology will (finally) let us put humans first again. Brands that employ predictive analytics to serve their customers will leap ahead of those that adopt the technology just to sell more. 2017 Answer. 2017 will be the year of smarter customer experiences.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Storyminers

JANUARY 24, 2017

This article appeared first January 10, 2017 at SharpenCX.com. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. How do you expect customer expectations to change in 2017? Here’s what we learned.

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Experience Investigators by 360Connext

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Relying on Mass Marketing Generic, one-size-fits-all marketing is losing its effectiveness. Always In Style Reminders!

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

Dapresy

MAY 16, 2019

Instead, we’d like to consider technology itself and what it really means to your business’s bottom line. A 2017/2018 survey of market researchers, conducted independently by meaning ltd., Five years ago, it was often enough to present market research data in a flat powerpoint deck – the data was key. Conclusion.

Technology 70

Technology B2C B2B Healthcare 70

Forrester

MARCH 22, 2017

CX and Digital Marketing professionals need to accelerate the pace of change, so for 2017 we're deep-diving into four key themes: ● The future of digital CX. How can you blend new technologies like bots, artificial intelligence, digital assistants, etc. Technology stack and strategy. digital marketing.

Customer Experience 72

Customer Experience Sports Culture Customer Journeys 72