ShepHyken
JANUARY 4, 2017
To kick off the start of 2017 I could share my “Top Seventeen Ways to Deliver Great Customer Service in 2017.” So, if there is one thing that will make a difference in your customer service for 2017 (and every year thereafter), it is to get everyone in the organization in alignment with your customer service mantra.
Eptica
FEBRUARY 22, 2017
Date: Wednesday, February 22, 2017 Building a strong customer-focused service culture. Published on: February 22, 2017. Essentially, it recommends building a service culture based on 5 key principles: 1). That is a big cultural shift for many organizations. But how do you achieve this? Monitoring VI.
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ShepHyken
SEPTEMBER 18, 2017
Four Steps To Strengthen The Customer-Centric Culture In Your Company (And Improve Customer Service Along The Way!) by Paul Selby (CustomerThink) I offer some ways to inject customer service across the business and simultaneously raise the bar on customer service. This is how it’s done! Five, in fact.
Innovative CX
SEPTEMBER 5, 2019
How do we satisfy the needs of each while creating a culture that will support and deliver an effective CX strategy? Finally, a Pew research study states, “As of 2017 – the most recent year for which data are available – 56 million Millennials (those ages 21 to 36 in 2017) were working or looking for work.
ShepHyken
APRIL 24, 2017
2017 Customer Service Expectations Survey by Gladly. Gladly) Trends and insights from surveying 1000 consumers on customer service. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. Keeping up with our customers’ expectations is crucial to the future of our business!
Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” If customer-centric culture-building and customer-focused initiatives were the only end goals, perhaps these approaches would be sufficient.
ShepHyken
MAY 8, 2017
My Comment: Here is a deeper dive into the concept of “Customer First.” ” There are plenty of stats and facts – and some charts – to back up the concept that a customer-focused approach should be at the top of your list for your organization’s culture and strategy.
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