C Space

MARCH 7, 2019

In 2017, he won the MRS Best Agency Award as C Space London’s joint-managing director, along with Felix Koch. I n a leadership meeting last week, I confessed that I sometimes add things to my to-do list that I’ve already done, just to tick them off. The Lifestyle Experience Thirty years ago, the brand was advertising.

Culture 80

Culture Apparel Retail Advertising 80

Oracle

MAY 28, 2021

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences. High-profile brands caught in ad fraud scams. More ads, more fraud.

Advertising 52

Advertising Financial Policies Industry 52

Qualtrics

JANUARY 23, 2019

Follow Brene for insightful content about self-awareness, leadership, and human connection. ( @BreneBrown ). He’s received several awards including “Best Writer” at the 2015 HR Tech Writers’ Awards and one of “10 Leadership Influencers Who Get It” by Cambridge Leadership Group (2017).

Employee Experience 52

Employee Experience Leadership Consulting Trends 52

Horizon CX

APRIL 4, 2019

As CX professionals, we are largely compelled to align with our respective organization’s sales and marketing functions and for good reason—they are generally the ones carrying out the strategy and business goals established by leadership and guiding the rest of the organization forward. And, customer experience encompasses all of this.

Customer Centricity 100

Customer Centricity Sales Communication Customers 100

CSM Magazine

FEBRUARY 28, 2020

About Creative Virtual: Creative Virtual , winner of Frost & Sullivan’s 2019 AI-Enhanced Customer Self-Service Leadership Award and the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers.

Self Service 59

Self Service Virtual Agent Multi-Channel Chatbots 59

CSM Magazine

FEBRUARY 28, 2020

About Creative Virtual: Creative Virtual, winner of Frost & Sullivan’s 2019 AI-Enhanced Customer Self-Service Leadership Award and the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers.

Self Service 52

Self Service Virtual Agent Multi-Channel Chatbots 52

C Space

MARCH 7, 2019

In 2017, he won the MRS Best Agency Award as C Space London’s joint-managing director, along with Felix Koch. The Lifestyle Experience Thirty years ago, the brand was advertising. Since the days of the dial-up modem, she has been building communities, companies, and brands “with soul.” by Robert Howie (C Space) Apparel Magazine.

Apparel 40

Apparel Retail Advertising Ecommerce 40

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Barry Dalton. Bill Quiseng. Bill has over thirty years of luxury resort/club management experience.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Barry Dalton. Bill Quiseng. Bill has over thirty years of luxury resort/club management experience.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. Alexa, for Starters, HBR.org June 17, 2017. [2]

Innovation 40

Innovation Software Technology Tools 40

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. Alexa, for Starters, HBR.org June 17, 2017. [2]

Innovation 40

Innovation Software Technology Tools 40

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. Alexa, for Starters, HBR.org June 17, 2017. [2]

Software 40

Software Technology Innovation Tools 40

C Space

MARCH 20, 2019

Sales of new electric cars worldwide surpassed one million units in 2017 – a record volume. The Lifestyle Experience Thirty years ago, the brand was advertising. Since the days of the dial-up modem, she has been building communities, companies, and brands “with soul.” by Robert Howie (C Space) Apparel Magazine.

Apparel 45

Apparel Automotive Hotels Hospitality 45

CSM Magazine

JULY 3, 2017

The survey commissioned by Yonder Digital Group canvassed the opinions of 1,000 consumers in January 2017, asking them if, and how they share their experiences with a company with their family or network. However, new research shows that customers are just as likely to share a positive experience as a negative one.

Social Media 81

Social Media Automotive CRM Customer Service Representative 81

CSM Magazine

DECEMBER 5, 2017

The customer service leadership teams need to focus on meeting the needs of evolving customer expectations. While there is an increase in self-service capabilities, companies still have the opportunity to drive the interaction in a way that reflects the brand. Key Learnings from 2017. Challenges for Executives.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

MARCH 25, 2019

John joined EasyVista in 2017 and is responsible for corporate brand, corporate communications, integrated marketing, and product marketing worldwide. John joins EasyVista following sales and marketing leadership roles in several organizations including SunView Software, Citrix Systems, and Sequoia Software (acquired by Citrix).

Self Service 68

Self Service Technology Study Software 68

CSM Magazine

NOVEMBER 7, 2018

In 2017, Ecommerce was responsible for around $2.3 Consumers are inundated with options of where to buy from and it’s more important than ever to differentiate your brand. There are dozens of brands across multiple websites at every price to suit your budget. trillion in global sales and is expected to hit $4.5 trillion by 2021.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. I remember my boss telling me that now I was a “brand,” which at the time seemed really strange to me. Now I get it. That was almost ten years ago. She has worked with Intel, Verizon Wireless, and many more.

Customer Experience 318

Customer Experience Contact Center Wireless Conference 318

C Space

JULY 10, 2020

The Brand Move Roundup – July 10, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands e-support Hospitality Retail 52

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? It entices me to imagine what awaits us in 2017 for customer service.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

C Space

JULY 11, 2018

In the brand world, I would say there’s a similar term: authentically cool. Some brands have it. Christina turns stats to story and is a lead architect of our annual Customer Quotient (CQ) study, which connects key brand relationship behaviors to stronger business performance. Worse yet, the brand didn’t know itself.

Innovation 61

Innovation Fashion Culture Connections 61

C Space

JULY 18, 2018

For more than a year, the seven journalists, dubbed the 2020 Group, worked closely with leadership. In early 2017, their findings culminated in the 2020 Report , which outlined principles and priorities for change at The Times. Is “fake news” helping or hindering The New York Times brand?

Groups 56

Groups Report Measurement Consumers 56

C Space

OCTOBER 7, 2020

The Brand Move Roundup – October 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. The postponed Olympic Games are due to begin on 23 July 2021.

Brands 40

Brands Tourism Travel Banking 40