TrustFuel

JULY 1, 2017

Based on our financial statement for 2016, our company has scored tremendous growth because the clients have recognized our quality and decided to utilize our software in their businesses. It is essential to have a friendly relationship with your clients and to follow their demands, and our software can help you in that.

Report 63

Report Industry Customer Success Software 63

Experience Investigators by 360Connext

FEBRUARY 3, 2016

Managing time and workload will be the biggest challenge that customer support professionals face in 2016. The post Multichannel Support Will Burn Out your Customer Support Team in 2016 appeared first on Customer Experience Consulting. A new study by Kayako looked into the state of the customer support […].

Consulting 110

Consulting Study Customers Management 110

Comm100

JANUARY 14, 2016

As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. Still, many companies have been slow to adapt their websites and infrastructure to accommodate this technological growth – however, this will change significantly in 2016. billion PC users.) What does this mean for your company?

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Magellan Solutions

MAY 3, 2016

IBPAP delegation to CeBIT Australia 2016. Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. The post Magellan Solutions joins CeBIT Australia 2016 appeared first on Magellan Solutions.

Contact Center 63

Contact Center Ecommerce Healthcare Financial 63

InMoment XI

JUNE 26, 2018

The majority of coverage has been positive but it has also garnered negative attention as it relates to Russian bots and their involvement with the 2016 election. Regardless of sentiment, bots are simply a software application that can perform tasks. View Article.

Software 200

Software Retail 200

InMoment XI

JUNE 26, 2018

The majority of coverage has been positive but it has also garnered negative attention as it relates to Russian bots and their involvement with the 2016 election. Regardless of sentiment, bots are simply a software application that can perform tasks. View Article.

Software 200

Software Retail 200

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Eliza (@eliza_jacobs) September 20, 2016. Vision Critical (@visioncritical) September 20, 2016. Amanda White (@iamAMLW) September 20, 2016.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Topdown

OCTOBER 24, 2017

Last year, it was big news when OpenText™ acquired much of HP’s customer experience (CX) and content management software and then, soon after, added its customer communications management (CCM) assets, including Exstream™. We shared our thoughts on this move back in 2016:

Software 63

Software Communication Customer Experience Management 63

InMoment XI

APRIL 28, 2016

Article published in WardsAuto, April 28, 2016 Author: Steve Finlay / WardsAuto There’s little point in dealers striving for high customer-satisfaction scores unless they financially benefit, an auto-retailing insider once noted. Happy customers alone aren’t strong incentives.”

Consumers 200

Consumers Retail Financial Customer Satisfaction 200

InMoment XI

APRIL 28, 2016

Article published in WardsAuto, April 28, 2016 Author: Steve Finlay / WardsAuto There’s little point in dealers striving for high customer-satisfaction scores unless they financially benefit, an auto-retailing insider once noted. Happy customers alone aren’t strong incentives.”

Consumers 200

Consumers Retail Financial Customer Satisfaction 200

InMoment XI

APRIL 28, 2016

Article published in WardsAuto, April 28, 2016 [link] Author: Steve Finlay / WardsAuto There’s little point in dealers striving for high customer-satisfaction scores unless they financially benefit, an auto-retailing insider once noted. Happy customers alone aren’t strong incentives.”

Consumers 200

Consumers Retail Financial Customer Satisfaction 200

InMoment XI

MAY 23, 2006

“For Fortune 500s, it’s more than just a sleepover, it’s a change initiative,” – Sabeen Ali, AngelHack Last Thursday and Friday, Utah employees of MaritzCX held their first hackathon of 2016. MaritzCX and its software predecessor Allegiance have held hackathons at least once a year for the last few years. View Article

Software 200

Software 200

Talkdesk

MAY 17, 2016

Opentalk 2016 is upon us. Happily, we’re diligently reporting on all the happenings and learnings at Opentalk 2016. 5 Ways to Spend the Weekend in SF Before Opentalk 2016. Zuora CEO Tien Tzuo Shares Insights at Opentalk 2016. Exciting Talkdesk Product Announcements at Opentalk 2016. May 17th is finally here!

Social Media 40

Social Media Omni-Channel Conference Call Center 40

Amity

DECEMBER 19, 2016

We know there's a lot out there, so we decided to put together a list of some of our favorite posts from 2016. Customer Success News and Innovation: Using Software and Savvy to Create Relationship Intelligence by Jeremie Bacon. Thank you for spending 2016 with us! Want to contribute? Get in touch at mathilde@getamity.com.

Innovation 0

Innovation Customer Success Software Management 0

Talkdesk

MAY 6, 2016

Our blog has run down a partial list of the amazing speakers at Opentalk 2016 and written individual announcements of others. Talkdesk cloud-based call center software has always been a breath of fresh air (and innovation) in the stagnant $22B call center industry. In 2016, our product release cadence has reached fever pitch.

Call Center 40

Call Center Innovation Customer Centricity Software 40

Talkdesk

OCTOBER 11, 2016

Dreamforce 2016 was a whirlwind adventure jam packed with great conversations, captivating speaking sessions and a few amazing giveaways. We would like to thank everyone that made Dreamforce 2016 a success for us! Download it now from the AppExchange to experience the world’s leading cloud-based contact center software.

Omni-Channel 40

Omni-Channel Contact Center Software Contact Center Report 40

NICE inContact

FEBRUARY 29, 2016

One of our recently announced contracts with a large national digital healthcare company offers an excellent example of how our software enables improved business outcomes for our customers. Now, our focus has shifted on why inContact is the best solution in the cloud.

Contact Center 120

Contact Center Omni-Channel e-support Social Media 120

Talkdesk

OCTOBER 11, 2016

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce. Not using Talkdesk for Salesforce yet?

Contact Center Software 40

Contact Center Software Contact Center Conference Software 40

Experience Matters

MARCH 28, 2016

In the 2016 Temkin Experience Ratings (TxR), we found that the average ratings for all 20 industries declined between 2015 and 2016 (see graphic). points between 2015 and 2016. Three industries dropped by less than 4 points (banks, software, and wireless carriers), while […].

Wireless 120

Wireless Customer Experience Banking Software 120

Storyminers

AUGUST 28, 2020

Minimum Viable Product (MVP) is a popular term that speeds software products and other services through the design process. Eric Almquist does an excellent job of breaking down “The 30 Things Customer Really Value” in his 2016 Harvard Business Review article. Let’s review a process that does.

Measurement 240

Measurement Study Software Training 240

Tricia Morris

DECEMBER 18, 2015

The insights collected from the individuals above for 2016 are an interesting mix with a fantastic focus on people. It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. Jeanne Bliss: Chief Customer Officer Author and CXPA Co-founder.

Trends 40

Trends Chief Customer Officer Customer Service eBook 40

Comm100

JANUARY 21, 2021

In 2016 the global live chat software market was valued at US $590 million – a conversative estimate says that by 2023 this will rise to almost US $1bn. Live chat software is a tool used to offer real-time support to website visitors. How many channels offer as many benefits as live chat does for both the customer and business?

Video 246

Video Social Media Software Knowledge Base 246

Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. ———-. . ———-.

CRM 40

CRM Innovation Technology Customer Service 40

Topdown

MAY 5, 2016

The majority of digital customer experience software have underwhelming browser-based design environments and tools for composing content and communications. We explored this issue in a broader context in our breakdown of Forrester’s report on the top digital experience platforms.

Software 48

Software Customer Experience Communication Report 48

Talkdesk

APRIL 15, 2016

The Sales Leadership track at TOPO Summit 2016 explored the ways in which sales leaders design, build and manage their organizations. Sophisticated buyer and Chief Marketing Officer of MongoDB, Meagen Eisenberg, provided the A in TOPO Sales Summit 2016 ’s Q&A session. Sales leaders are integral to the success of their teams.

Sales 40

Sales Leadership eBook Call Center 40

transcosmos Information Systems

MARCH 11, 2016

In 2016, these trends will continue to make life fascinating (and potentially troublesome) for tech support groups. Software as a Service (SaaS) and the subsequent Retail as a Service (RaaS) have proven that the cloud is the next great platform. With software and sales systems going to the cloud, support services have to follow.

Trends 48

Trends Multi-Channel Social Media Video 48

Natalie Petouhof

DECEMBER 13, 2016

Tweet Using data from NCWIT , Anita Borg Institute and Deloitte , the report evaluates whether there have been any improvements for women in tech in 2016 and what this means going forward. Industries outside of technology have employed more women software engineers than the tech industry have.

Study 40

Study Technology Leadership Report 40

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 examined many of the facets of a successful sales strategy. Kristina’s talk was just one of eight session in TOPO Summit 2016’s Development track. The past few years have seen significant advances in sales strategies and practices. Multi-touch execution. Process analytics. “At About TOPO Sales Summit.

Sales 40

Sales eBook Call Center Strategy 40

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet. About Talkdesk.

Sales 40

Sales eBook Conference Case Study 40

Natalie Petouhof

JANUARY 19, 2016

Tweet I’m here with my colleagues, Holger Mueller @holgermu and Doug Henschen @ DHenschen , covering the #OracleCloud Summit 2016 in NYC at the Waldorf Astoria @ WaldorfNYC. It puts the line of business in charge of their needs in software / hardware. Yes, hardware / software all needs to work, be secure, be fast, etc.

Trends 40

Trends Software B2B B2C 40

BirdEye

AUGUST 14, 2020

5000 is ranked according to percentage revenue growth from 2016-2019. 1,042, thanks to more than 440% revenue growth from 2016 to 2019. BirdEye’s impressive growth also positions it as one of the 150 fastest-growing private software companies in the country. The 2020 Inc. The complete list can be found here.

Company 98

Company Touchpoint Software Connections 98

Avaya

JUNE 7, 2016

The number of innovations developed on Breeze since its launch in March 2016 has been amazing, especially for an industry that has traditionally been focused on not empowering customers and partners to do things on their own. The post 2016 DevConnect Award Winners Choose to Innovate on Avaya appeared first on Avaya Connected Blog.

Innovation 40

Innovation Self Service Contact Center Customer Satisfaction 40

Talkdesk

APRIL 14, 2016

The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams. Dave’s session was an important talk in TOPO Summit 2016’s Effectiveness track, but it wasn’t the only one! Stay focused on tasks related to achieving quota. About Talkdesk.

Sales 40

Sales Multi-Channel eBook Call Center 40

Natalie Petouhof

MARCH 10, 2016

Tweet Direct Marketing News is honored to announce the 2016 Honorees to the Marketing Hall of Femme! On April 8, 2016, we’re celebrating all of their outstanding achievements and more. These incredible women have storied careers, take risks, and push the industry and their companies forward with their edgy marketing strategies.

Marketing 40

Marketing Leadership Video Course 40

Team Support

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!, which launched in 1987.

Technology 59

Technology Chatbots Call Center Social Media 59

Talkdesk

MAY 10, 2016

Zuora’s Tien Tzuo Had A Big Idea For Software To Drive The Subscription Economy — He Almost Blew It (Forbes). We are thrilled that Tzuo will be speaking at Opentalk 2016. The post Zuora CEO Tien Tzuo Shares Insights at Opentalk 2016 appeared first on Talkdesk. Don’t have your tickets yet?

Culture 40

Culture Sales Loyalty Software 40

ChurnZero

MARCH 31, 2021

ChurnZero has been recognized as a leader among Customer Success Software. out of 10 and over 107 verified reviews, ChurnZero is recognized by the TrustRadius community as a valuable player in the Customer Success software category. With a trScore of 8.2 These awards are based directly on feedback from their customers.

B2B 98

B2B Software Touchpoint Feedback 98