NICE inContact

OCTOBER 28, 2016

In fact, we are the only cloud contact center software provider to be recognized as a leader by the 5 leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG. In our 2016 Consumer Research Report , we found that customer support representatives (CSRs) are still using phone-based support 86% of the time.

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

Kustomer

JUNE 27, 2022

The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Feel free to explore at your own pace, starting with our table of contents: What Are the Benefits of Customer Service Software? What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

Vonage

MARCH 28, 2019

In 2016, Bain & Co. consumers want more human interaction when they contact the businesses they deal with. Some contact center software vendors today make a selling point out of technology that makes is easier to build IVRs. When their customers were asked, only eight percent agreed with them.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

Talkdesk

OCTOBER 11, 2016

Dreamforce 2016 was a whirlwind adventure jam packed with great conversations, captivating speaking sessions and a few amazing giveaways. We would like to thank everyone that made Dreamforce 2016 a success for us! Download it now from the AppExchange to experience the world’s leading cloud-based contact center software.

Omni-Channel 40

Omni-Channel Contact Center Software Contact Center Report 40

NICE inContact

AUGUST 2, 2016

Many of these improvements in technology and security are incorporated into Momentum Telecom’s Unified Communications solution portfolio with inContact Contact Center integration. Momentum’s solution portfolio includes: Best-in-class Voice and Contact Center Software.

Contact Center 121

Contact Center Contact Center Software Conference Exceptional Customer Service 121

Talkdesk

OCTOBER 11, 2016

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.

Contact Center Software 40

Contact Center Software Contact Center Conference Software 40

Calabrio

APRIL 26, 2016

And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. Topping the list of potential issues for 2016 was the creation of a customer experience optimization strategy. Wait, what?

Contact Center 140

Contact Center Contact Center Software First Call Resolution Call Center 140