QuestionPro Audience
NOVEMBER 21, 2017
Cyber Monday has only been around since 2005, and legend has it, got its name because the average consumer had dial-up internet at home, and would wait to do their online shopping at work, where the internet connection was faster. million small businesses and 112 million consumers participated in the event in 2016.
ijgolding
MARCH 22, 2017
or Consumer companies like Unilever and P&G can be quoted as perfect examples. In fact, for almost every product we use or consume in our daily life, we can find at least one alternative product. This has forced the businesses to provide differentiation at various touch points of customer journey, especially customer support.
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Alida
SEPTEMBER 22, 2016
Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Look forward to reading his book!
NICE inContact
FEBRUARY 29, 2016
Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn and to increase loyalty of consumers. The contact center is truly the front line in this battle.
Comm100
JUNE 13, 2018
While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 One way to do this is by adding single-page or one-click checkouts to your e-commerce website. percent begin shopping before September. Source: Statista.
Alida
DECEMBER 22, 2016
presidential election, we’re entering the new year with a global geopolitical landscape that’s more uncertain and potentially more disruptive to businesses than 2016. Consumers have less faith in brands than ever before. The enterprise guide to customer intelligence [e-book]. Consumer goods giant PepsiCo is a great example.
Beyond Philosophy
MAY 15, 2017
We know that shopping habits are changing, and more consumers are spending money online. The thing to bear in mind here is that while consumers are increasingly focusing on online shopping, their spending hasn’t completely converted to the digital space. It hints that retail therapy is fast giving way to e-tail therapy.
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