‘More than just the product’ – the evolution from product centric to customer centric
ijgolding
AUGUST 13, 2014
The number of Bookstores physically present on UK high streets have fallen to less than 1000 in 2014 – down over a third in the last ten years. Their attempt to integrate other ‘services’ to adapt the experience for customers was very well intentioned, but not enough to overcome the financial challenges already besetting the group.
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