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Rebellion at Dollar General! A Challenge to CX Strategies?

CX University

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. They stated that policies, processes, and procedures need to change! increase in Dollar General’s sales for 2024, reaching $40.33

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How NOT to survive in a disrupted world – the case study of UK retailer, FatFace

ijgolding

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. Less than a month ago, my wife, Naomi, bought some items from FatFace in their summer sale. ‘Our returns policy for sales items is 15 days’, we were told. ‘My manager said no’, she said.

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Améliorer votre service à la clientèle grâce à des démonstrations interactives

Inbenta

The ROI from deploying Digital Demos is clear: a 20% reduction in support call volume, a 300+% increase in digital product or feature launch effectiveness, and a 30-40% improvement in conversion rates of digital sales. For more information on how Inbenta uses your data, see our Privacy Policy.

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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The Great Resignation is also upon us.

Tips 97
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How Positive Customer Reviews Can Help Grow Your Business

CSM Magazine

In fact, sales agents are targeted not just on selling suitable life insurance policies but also hitting quality assurance levels and so a negative Google review could be very damaging. Let’s face it, we will always suggest to prospective customers that they should come to Reassured to arrange their life insurance policy.

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Are Your Departments Partnering to Deliver Great Service?

Wired and Dangerous

Recent research concludes that since 2009, customers are valuing an “average” experience less and have even less patience for variability in delivery. He was told that the sales person had sold him speakers that were not compatible with the receiver. Service providers focused on delivering GREAT service!

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5 Ways to Apply AI and Win Back Business

CSM Magazine

Implementing a contract renewal bot which sends personalised messages to customers as their insurance policy is coming to an end, or when tariffs are due to change, allows you to get your value proposition in front of your customers ahead of the competition. His previous enterprise IT career was with Siemens, Germany, and Cap Gemini, UK.