article thumbnail

Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. He was an enthusiastic hockey player; he loved running and took immense pleasure in traveling and connecting with people. Glänzel, U.

Handbook 105
article thumbnail

KM2 Solutions Expands Caribbean Operations

CSM Magazine

Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America. KM 2 Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Paradox of Choice

Optimove

But recently, one conversation stood out to me: an Optimove user from the travel industry explained how customers experience higher degrees of anxiety as a result of the overwhelming technological options in today’s digital booking world. Marketers, just as would-be travelers, do one of two things.

Travel 45
article thumbnail

Guest Blog: Becoming a Blockbuster?

ShepHyken

It’s important to stay up to date on new technology and trends in order to keep your customers and attract new ones. . Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. Was this a typical Friday event for you and your family?

Retail 79
article thumbnail

Delivering Quality Customer Service to Disabled Passengers

CSM Magazine

PRM passengers are a growing segment of the travelling population. According to the UK’s Aviation Regulator, the Civil Aviation Authority (CAA), growth in air travel across UK airports between 2010 and 2017 was 19%. OmniServ provides assistance for around 1.8 million PRM passengers a year in the UK, 1.2

article thumbnail

Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Currency Alliance

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. As one example, StayNTouch, a property management system vendor, claims its mobile check-in technology enabled the Fontainebleu Hotel to profitably and significantly increase upsales of late checkouts. the luxury traveler.

Hotels 40
article thumbnail

How Apple Uses Psychology to Develop Outstanding Experiences

Beyond Philosophy

The longer people play around with your technology, the more customers feel like it’s theirs—and the more painful it would be for them to give it up. I wrote a book in 2004, Revolutionize Your Customer Experience , that showed the four customer-centricity orientations that organizations have, which range from Naïve to Natural.

Retail 159