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Part 1: B2B Customer Support Transformation Imperatives

Team Support

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. The Subscription Effect.

B2B 86
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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

The CXO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary. According to multiple studies , employee happiness can boost sales, stock prices and productivity.

Insiders

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The Power of Classroom Learning

Horizon CX

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic.

Course 113
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MiFID II: What Do You Need to Know?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

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Find, Win, Keep: A simple customer centric business strategy

ijgolding

When you consider I left GE in 2004 – over twelve years ago, that is an impressive fact. Back in 1999, I remember being in a meeting where the concept of Find, Win, Keep was first explained to me. Whether it be a B2B or B2C environment, increasing sales is always very high up on the agenda – and so it should be.

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Part 3: B2B Customer Support Transformation Imperatives

Team Support

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Our customers know the TeamSupport tool.

B2B 64
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Selling Service Contracts Is A Team Effort

Middlesex Consulting

A Sales, Manufacturing, and Service meeting about a new customer. One day you and the head of manufacturing received a meeting invitation from one of the business’ top sales people, Suzie Sales. They shook hands and Mark left the meeting. ” Yet, the sales folk are afraid to talk about service.

Sales 60