Patient Feedback: A Strategic Guide
FEBRUARY 14, 2019
The Rise of Patient Feedback. Consumers are relying on feedback of previous happy (or unsatisfied) customers in order to make purchase decisions. They’re reading patient feedback to guide their healthcare decisions. “Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. ” Doctors and healthcare professionals are listening more closely to patient feedback, too.