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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the way for the arrival of the podcast. The rest is proverbial podcast history.

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Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

In 2004, Unilever brand Dove conceived the Dove Campaign for Real Beauty , which promoted the company’s products by changing the emotions associated with personal care and beauty products. Dove’s executives saw an opportunity here to distinguish its brand by starting a new conversation about the definition of true beauty.

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Your rights on flights, delays and cancellations

Helen Dewdney

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. I missed a connecting flight – what are my rights? With no sign of the problems in UK aviation easing, many of us will be worrying about whether our holidays will still be going ahead.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

There is definitely no one-size-fits-all strategy when it comes to dealing with clients, but having a heightened level of awareness on their needs will give you a degree of mastery when it comes to enhancing your brand’s customer support efficiency, increasing client service ratings and raising customer retention by a great deal.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

There is definitely no one-size-fits-all strategy when it comes to dealing with clients, but having a heightened level of awareness on their needs will give you a degree of mastery when it comes to enhancing your brand’s customer support efficiency, increasing client service ratings and raising customer retention by a great deal.

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. We definitely wanted to avoid this.

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Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. We definitely wanted to avoid this.