Guest Post: How Good Customer Service is Defined by 4 Different Generations
ShepHyken
JANUARY 31, 2020
According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Matures- born before 1945. Gen X- born between 1965 and 1981.
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