Remove 2004 Remove Connections Remove Definition Remove Technology
article thumbnail

10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the way for the arrival of the podcast.

article thumbnail

The 2021 Marketing Game Plan Shift – From “Buying From” to “Buying Into”

Beyond Philosophy

They were not promoting any particular car model, any features, or technology but just getting a message (in primetime) out there that they are working towards using sustainable materials. . Clearly, this is very important and we’ll talk about what it means below, but this is just another way to make an emotional connection with customers.

Marketing 147
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.

article thumbnail

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.

article thumbnail

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

“… the technology revolution (e.g., Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

article thumbnail

Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

“… the technology revolution (e.g., Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

article thumbnail

Client Interview Series: Ding Yi at Ant Financial

COPC

“… the technology revolution (e.g., Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.