Kustomer

NOVEMBER 1, 2021

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the way for the arrival of the podcast. The rest is proverbial podcast history. Experience This!

Customer Service 98

Customer Service Entertainment Trends Social Media 98

ShepHyken

JANUARY 31, 2020

Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Millennials (also called Gen Y)- born in between 1982 and 2004. As consumers, millennials are an omnivorous breed of customers who are most likely to utilize each point-of-sale avenue available.

Customer Service 112

Customer Service Social Media Entertainment Guidelines 112

ShepHyken

JANUARY 31, 2020

Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Millennials (also called Gen Y)- born in between 1982 and 2004. As consumers, millennials are an omnivorous breed of customers who are most likely to utilize each point-of-sale avenue available.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

ijgolding

FEBRUARY 23, 2016

This important definition of a word that business leaders often find difficult to comprehend, brings to life why understanding how to balance the heart and the head is so critical. The answer – as far as he is concerned – is that Customer Experience is more about the HEART than the head.

Customer Experience 120

Customer Experience Customers Engagement Customer Experience Professionals 120