Kustomer

NOVEMBER 1, 2021

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the way for the arrival of the podcast. The rest is proverbial podcast history. Experience This!

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Win the Customer

MARCH 8, 2017

In 2004, Unilever brand Dove conceived the Dove Campaign for Real Beauty , which promoted the company’s products by changing the emotions associated with personal care and beauty products. Dove’s executives saw an opportunity here to distinguish its brand by starting a new conversation about the definition of true beauty.

Case Study 118

Case Study Study Brands Customer Experience 118

ShepHyken

JANUARY 31, 2020

According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Millennials (also called Gen Y)- born in between 1982 and 2004. Your brand could succeed in marketing to this generation through social media and SMS. Matures- born before 1945.

Customer Service 112

Customer Service Social Media Entertainment Guidelines 112

ShepHyken

JANUARY 31, 2020

According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Millennials (also called Gen Y)- born in between 1982 and 2004. Your brand could succeed in marketing to this generation through social media and SMS. Matures- born before 1945.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Feedbackly

SEPTEMBER 26, 2018

Looking at Google’s search trends since 2004, we can see a steady increase in search popularity with a slight exponential curve – indicating that the interest will continue to grow more every year. Everybody is connected and everybody had a platform with which they can influence their circle of friends.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Kustomer

MARCH 31, 2020

On that note, Merilee did an experiment with her social media followers. I definitely find that that resonates with me as I’ve talked to different employees. On my social media I asked my friends from all over the world to tell me what their grocery stores were out of and where they were located. Interesting.

Exercises 52

Exercises Social Media Conference Travel 52

NetBase

OCTOBER 9, 2019

NetBase was founded in 2004 and has always been a leader in the space. And today, of course, as we’ve kept our technology and customers ahead of the social analytics curve , we could definitely capture transformative insight for them (if they still existed) today! But AI Studio makes it even more amazing. AI Studio Predictions.

Data 40

Data Comparison Analytics Trends 40