Helen Dewdney

JULY 19, 2018

6) If you miss your connecting flight and so arrived at the final destination more than 3 hours late, you are entitled to compensation of between €250 and €600. However, this is only the case if you book both flights together but they can be with different airlines. Book with the same airline if at all possible.

Airlines 31

Airlines Travel Transportation Hotels 31

ReviewTrackers

APRIL 17, 2019

Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. But it’s not just for hungry diners looking to book a table. Every month, OpenTable diners write more than 400,000 reviews, and its network connects diners with more than 32,000 restaurants worldwide.

Hotels 94

Hotels Travel Hospitality Connections 94

ShepHyken

JANUARY 31, 2020

Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945.

Customer Service 111

Customer Service Social Media Entertainment Guidelines 111

ShepHyken

JANUARY 31, 2020

Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. But in reality, many customers do not book direct.

Hotels 40

Hotels Hospitality Loyalty Travel 40

ReviewTrackers

JULY 30, 2019

Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. But it’s not just for hungry diners looking to book a table. Every month, OpenTable diners write more than 400,000 reviews, and its network connects diners with more than 32,000 restaurants worldwide.

Hotels 63

Hotels Travel Hospitality Connections 63

Wired and Dangerous

MAY 5, 2021

A booking through airbnb is an agreement/contract between guest and host. You must simply make sure that description/cancellation policy/house rules/damage deposit/discounts for longer stays etc are clear and set before accepting any bookings. Once accepted, there is no going back on terms and conditions.

Government 91

Government Financial Sales System 91

CX Ahead

FEBRUARY 27, 2018

The Nintendo DS launched in 2004 as a device with two complementary screens, one of which is a touchscreen (three years before the iPhone). It is a console that can be played connected to your living room’s TV, on a table on its own or anywhere else, on the go. Meeting customers on their own terms is also key to the experience design.

Omni-Channel 52

Omni-Channel Company Entertainment Customer Centricity 52

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. The platform allows users to find and book caregivers. Marble’s web dashboard enables users to search for caregivers, book appointments, and make payments to them. Headquarter: Melbourne, Australia. Campaign Monitor.

Company 10

Company Innovation Self Service Culture 10

Talkdesk

MAY 23, 2019

Adrian’s a Forbes contributor, the author of an upcoming book called Punk CX, and more importantly, a speaker on the upcoming Talkdesk CX tour in London. Shell went through some changes in 2004 and I left and decided I was going to try and do something a bit more independent. Here’s our conversation, I hope you enjoy.

Customer Experience 8

Customer Experience Groups Customer Experience Professionals Training 8

Kustomer

MARCH 31, 2020

You need maybe some board games, some books, some things to pass the time, which is a big one. But can we still somehow stay connected? I mean, I’m not that old, but I’ve lived through the 2000s, 2004, 2008. Then you just have enough cash on hand so that you can pay your bills for two weeks or more. 1918, right?

Exercises 52

Exercises Social Media Conference Travel 52

InteractionMetrics

JUNE 6, 2023

Cognitive Scientist Paul Bloom, Against Empathy In his 2016 book Against Empathy: The Case for Rational Compassion , Paul Bloom, professor emeritus of psychology at Yale University , presents solid evidence that empathy can be counterproductive, even harmful, in many scenarios. If I look at the one, I will.” As for empathy? 139-140.

Training 52

Training Customers Customer Service Groups 52

ijgolding

FEBRUARY 23, 2016

So many organisations are unable to enable their people to ‘do what is right’ – to EMPOWER them; rather than just do what it says in the rule book. Unlike Kingdom, she does not own her restaurant. This lady is an employee of a large business.

Customer Experience 120

Customer Experience Customers Engagement Customer Experience Professionals 120

Russel Lolacher

JUNE 27, 2022

A few reasons he is awesome – He is an international keynote speaker (a 2004 inductee into the International Professional Speakers Hall of Fame), best-selling author multiple times over with his most recent book Fully Staffed: The Definitive Guide to Finding and Keeping Great Employees available now. Youtube Channel.

Culture 52

Culture Employee Experience Multi-Channel Course 52

C Space

APRIL 28, 2020

This reopening affirms the house’s commitment to Southern China and marks a new chapter for the Parisian house in Guangzhou, where it has been present since 2004,” Hermès said in a statement. Verizon has also extended a pledge to keep customers connected through June 30.

Brands 52

Brands Wireless Social Media Sales 52

Thematic

SEPTEMBER 6, 2018

Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty. Airbnb connects higher NPS to more referrals and rebookings. The research involved feedback from 600,000 guests who booked a stay with Airbnb between January and April of 2014. How Symantec reduces costs.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Wired and Dangerous

MAY 23, 2021

Regulation (EC) 847/2004 on the negotiation and implementation of air service agreements between Member States and third countries Information note: EU external aviation policy: why does the EU want to modify air service agreements between its member States and partner countries?

Government 91

Government Sales Policies Automotive 91

Wired and Dangerous

MAY 18, 2021

and its subsidiaries (collectively, Turo, we, or us), provide an online car sharing platform that connects vehicle owners with travelers and locals seeking to book those vehicles. Turo is accessible online including at turo.com and as an application for mobile devices.

e-support 91

e-support Government Consulting Travel 91

ReviewTrackers

FEBRUARY 14, 2019

“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. In fact, a study by Harris Poll found that, for Millennials, the ability to book appointments and pay bills online ranked as the second most important criteria for choosing a doctor or healthcare provider.

Feedback 62

Feedback Healthcare Social Media Hospitality 62

AWS Machine Learning

SEPTEMBER 6, 2023

In 2004, Rolling Stone magazine listed it as number 19 of the 50 Moments That Changed the History of Rock and Roll. In 2004, Rolling Stone magazine listed it as number 19 of the 50 Moments That Changed the History of Rock and Roll. In 2017, the festival site became listed on the National Register of Historic Places.

Training 95

Training Advertising Data Examples 95

QuestionPro Audience

DECEMBER 20, 2016

His story continues, he explains that he suffered from an arteriovenous malformation (AVM) hemorrhage, which is essentially an abnormal connection between the veins and arteries. MogAI was created by Sanjiv Rai in 2004 and has accurately predicted the past three Presidential elections. MogAI Use Case.

Hospitality 150

Hospitality Healthcare Social Media Transportation 150

Grade.us

MAY 18, 2021

When I first started doing review generation for clients, it was a killer SEO tactic. In those days—the “aughts,” sigh—I had a handful of SEO clients who were spine surgeons. And they all had the same problem: Laser Spine Institute. Unvarnished reviews from real patients also gave my clients a second weapon in their fight against LSI, too.

Competitive Advantage 44

Competitive Advantage Marketing Social Media Course 44