Beyond Philosophy

APRIL 28, 2019

That was in 2004. The value part of this statement is a bit like one of those choose-your-own-adventure books. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. No, he wanted to know how much money he would get back by investing in my idea. I didn’t know.

Insurance 126

Insurance Consulting Loyalty Customers 126

Michelli Experience

JULY 27, 2016

I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience).

Leadership 100

Leadership Course Engagement Employee Experience 100

Horizon CX

JULY 15, 2019

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic.

Course 113

Course Training Entertainment Exercises 113

Magellan Solutions

AUGUST 31, 2022

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Virgin Australia’s online reservation, check-in, and booking system broke in September 2010, leaving 50,000 customers stranded. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. CASE STUDY.

Examples 75

Examples Case Study How To Banking 75

Helen Dewdney

JULY 22, 2022

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. If the airline cannot offer you a suitable flight, then you can book with another airline and you should keep these costs as low as possible and keep your evidence that it was the cheapest flight available.

Airlines 52

Airlines Travel Consumers Hotels 52

Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). If you want to go one step further, buy the book.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Helen Dewdney

APRIL 13, 2020

You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. I had a package holiday booked but the travel agent has only partially refunded. However see “I had a package holiday booked but the travel agent has only partially refunded – What can I do?”

Travel 108

Travel Airlines Transportation Insurance 108

Beyond Philosophy

APRIL 2, 2020

This concept is the whole premise of our book, The Intuitive Customer , and our podcast, also The Intuitive Customer. I wrote a book in 2004, Revolutionize Your Customer Experience , that showed the four customer-centricity orientations that organizations have, which range from Naïve to Natural. I buy Apple intuitively.

Retail 159

Retail Training Brands Examples 159

Helen Dewdney

APRIL 13, 2020

You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. I had a package holiday booked but the travel agent has only partially refunded. However see “I had a package holiday booked but the travel agent has only partially refunded – What can I do?”

Travel 108

Travel Airlines Transportation Hotels 108

Optimove

AUGUST 15, 2019

But recently, one conversation stood out to me: an Optimove user from the travel industry explained how customers experience higher degrees of anxiety as a result of the overwhelming technological options in today’s digital booking world.

Travel 65

Travel Study Technology Marketing 65

Kristina Evey

MAY 1, 2018

Needle ( 2004 ), stated that organizational culture represents the collective values, beliefs, and principles of organizational members. Books are written about Zappos, Ritz Carlton, Nordstrom, Disney, Apple for a reason. The Business Dictionary). Make sure your culture is Unique! They are successful companies with strong cultures.

Customer Experience 184

Customer Experience Culture Leadership Loyalty 184

ReviewTrackers

JANUARY 1, 2018

Will you book a luxury suite at a hotel without first consulting TripAdvisor? Founded in 2004, San Francisco-based Yelp has collected approximately 102 million crowd-sourced reviews of businesses in a wide range of categories — from restaurants and hotels to dentists, boutiques, and mechanics. General Review Sites. TripAdvisor.

Automotive 109

Automotive Hotels Travel Healthcare 109

Helen Dewdney

AUGUST 5, 2019

The Financial Services Regulations 2004. For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! So much can and does go wrong with a financial institution! This post will signpost you to various posts on the blog which will help with most bank/credit card and insurance problems.

Financial 57

Financial Case Study Insurance Banking 57

Helen Dewdney

MAY 28, 2017

Under European regulations (EC261/2004), passengers have significant rights if their flight is delayed, cancelled or they are denied boarding. Book with the same airline if at all possible.” These rights have been in place across Europe since February 2005 and the CAA is the national enforcement body for them here in the UK.

Airlines 0

Airlines Travel Hotels Insurance 0

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Financial 51

Financial Contact Center Call Recording Communication 51

Helen Dewdney

JULY 19, 2018

However, this is only the case if you book both flights together but they can be with different airlines. Book with the same airline if at all possible. Book with the same airline if at all possible. You are due to compensation under Regulation (EC) 261/2004. 8) Airlines may try and fight your claim!

Airlines 31

Airlines Travel Transportation Hotels 31

ChurnZero

JUNE 2, 2021

Salesforce started it and they went public in 2004. They’re getting all the cash upfront and then presumably they get new bookings every month and they keep it rolling that way. Because they would do annual upfront contracts. They get all the cash upfront and then they’ve got to defer out 1/12 th every month.

B2B 98

B2B Company B2C Survey 98

ShepHyken

JANUARY 31, 2020

Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945.

Customer Service 111

Customer Service Social Media Entertainment Guidelines 111

Beyond Philosophy

FEBRUARY 3, 2015

This delay is a consequence caused by the Paradox of Choice , first introduced to us by Barry Schwartz in his book of the same name in 2004, and then later in his TED talk. Colin is an international author of four best-selling books and an engaging keynote speaker. There are so many options that it can delay a decision.

CEM 60

CEM Retail Consulting Conference 60

ShepHyken

JANUARY 31, 2020

Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

NetBase

MARCH 24, 2020

While food delivery is nothing new, the Romans had their own version of take out as far back as 753 BC – online and mobile app ordering is a bit more recent, starting in 2004.

Marketing 46

Marketing Consumers Trends Tips 46

Michel Falcon Experience

APRIL 23, 2019

The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. If you like what you read, please consider sharing this on social media and with your team. CBC Federal Credit Union.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Wired and Dangerous

MAY 5, 2021

A booking through airbnb is an agreement/contract between guest and host. You must simply make sure that description/cancellation policy/house rules/damage deposit/discounts for longer stays etc are clear and set before accepting any bookings. Once accepted, there is no going back on terms and conditions.

Government 91

Government Financial Sales System 91

ReviewTrackers

APRIL 17, 2019

Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. But it’s not just for hungry diners looking to book a table. Restaurant Review Sites You Should Track. Sure, the site has a wide range of business categories.

Hotels 94

Hotels Travel Hospitality Connections 94

Helen Dewdney

APRIL 17, 2020

You are legally entitled to a full refund under the Flight Compensation Regulation, (EC) No 261/2004, and under IATA regulations for companies which are IATA members. They may now need the money to keep afloat as they can’t work, or it was going to be their last ever holiday etc.

Travel 64

Travel Airlines Government Tourism 64

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. But in reality, many customers do not book direct.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Helen Dewdney

APRIL 17, 2020

You are legally entitled to a full refund under the Flight Compensation Regulation, (EC) No 261/2004, and under IATA regulations for companies which are IATA members. They may now need the money to keep afloat as they can’t work, or it was going to be their last ever holiday etc.

Travel 64

Travel Airlines Government Guidelines 64

Helen Dewdney

JUNE 12, 2017

Re : Compensation claim for delayed flight booking reference number. Under EC Regulation 261/2004 I am claiming compensation for this delayed flight. Under EC Regulation 261/2004 I am claiming compensation for this delayed flight. The passengers in the party were: full names of everyone on your booking. Get the Book!

Airlines 34

Airlines Hotels Travel Banking 34

Amity

MARCH 26, 2018

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. They put the program in place to retain their customers, prevent revenue churn, and maximize their upselling revenue capabilities.

Customer Success 83

Customer Success Effort Score Customers Course 83

Helen Dewdney

JULY 31, 2015

Regulation (EC) 261/2004 applies to all flights wholly within the EU/EEA or Swiss region, or departing an EU/EEA or Swiss airport, or arriving in the region and with an EU/EEA or Swiss airline. Pilots turning up late, cancelled booking due to under booking etc. Passengers are entitled to compensation.

Airlines 30

Airlines Travel Hotels Consumers 30

ReviewTrackers

JULY 30, 2019

Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. But it’s not just for hungry diners looking to book a table. Restaurant Review Sites You Should Track. Sure, the site has a wide range of business categories.

Hotels 63

Hotels Travel Hospitality Connections 63

Customer Enthusiast

MAY 27, 2015

In the book Made to Stick by Chip Heath and Dan Heath, the authors propose Six Principles of Sticky Ideas that contribute to a message being remembered as opposed to overlooked, disregarded, or forgotten. It was in Salt Lake City, Utah in 2004. Watch the 90-second book trailer.

Groups 40

Groups Retail Video Course 40

Customer Enthusiast

MAY 27, 2015

In the book Made to Stick by Chip Heath and Dan Heath, the authors propose Six Principles of Sticky Ideas that contribute to a message being remembered as opposed to overlooked, disregarded, or forgotten. It was in Scottsdale, Arizona in 2004. Watch the 90-second book trailer.

Groups 40

Groups Retail Video Course 40

Helen Dewdney

OCTOBER 12, 2015

The Authority’s powers and duties are largely provided for in statute (such as the Gas Act 1986, the Electricity Act 1989, the Utilities Act 2000, the Competition Act 1998, the Enterprise Act 2002 and the Energy Acts of 2004, 2008, 2010 and 2011) as well as under rulings of European Community legislation in respect of energy regulation.

Consumers 30

Consumers Report Marketing Industry 30

CX Ahead

FEBRUARY 27, 2018

The Nintendo DS launched in 2004 as a device with two complementary screens, one of which is a touchscreen (three years before the iPhone). They understood there was a desire for consumers not to be house-bound to play games. This customer-centric design is critical as it enables the Switch to deliver more value and go beyond experience.

Omni-Channel 52

Omni-Channel Company Entertainment Customer Centricity 52

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130