Remove 2002 Remove Consumers Remove Culture Remove Marketing
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Aesthetics: Why This is A Vital Part of Your Experience

Beyond Philosophy

We had Claudia Townsend, associate professor of marketing at the University of Miami at the Miami Herbert Business School, as a recent podcast guest. ” As a result, the focus on aesthetics has become universal in marketing efforts today. . Townsend says this is a learned response from the culture.

Fashion 163
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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Unfortunately, many companies still don’t give that credit to their market research folks and what the marketing metrics tell them. Guess what? It’s at an all-time low for the last 17 years.

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What a Customer First Strategy Is (And what it’s not!)

C3Centricity

And that it involves a culture change to move the organisation in this direction. “a strategy by which businesses create their products, content, and marketing campaigns so that they serve their customers first, and their organization second.” OK, so I’m not talking about the 2002 Minority Report.

Strategy 189
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The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. I’ve written return on investment models for the value of human capital.

Culture 40
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Too Big To Care? Why Mega-Mergers Threaten Us

Beyond Philosophy

Both of the mergers will reduce the competition in each of the business sectors so the two merging companies can share costs and pool their resources to accomplish their goals of overtaking a market leader. I founded my global Customer Experience consultancy in 2002. Sprint and T-Mobile to Merge, in Bid to Remake Wireless Market.”

Wireless 113
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Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. This customer service expert is the creator of a website where businesses can explore the impact of a customer-centric culture transformation, and find the resources to do it.

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Customer Satisfaction is Declining in the UK. Is the US Next?

Beyond Philosophy

The UK CSI measures what’s relevant to consumers and customers in five different areas: Professionalism: How helpful and knowledgeable are the people or websites I visit? She believes this decline has to do with many aspects: Consumers are more challenging and more demanding because of fewer resources and higher expectations. .