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XI Platform Designed With Business Goals in Mind

InMoment XI

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. This release of enhancements builds on InMoment’s integrated CX approach and AI-powered product foundation to give organizations the best chance of competing in today’s changing business environment.

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The Google Local Guide Program: How It Impacts Your Reputation Management Strategy

InMoment XI

Each level comes with various Local Guide benefits and perks, such as early access to new Google features, exclusive events, and special promotions or discounts. Local Guides earn points for their contributions, which they can accumulate and use to unlock different levels within the program.

Strategy 260
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Knowledge Bases for Amazon Bedrock now supports metadata filtering to improve retrieval accuracy

AWS Machine Learning

In the recently released feature for Knowledge Bases for Amazon Bedrock, hybrid search , you can combine semantic search with keyword search. However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories. Contexts are retrieved from vector stores based on user queries.

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How to analyze Zendesk tickets & Intercom chats for customer insights

Thematic

Thematic has just rolled out two new integrations with Zendesk and Intercom. With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Tagging takes away the time they could have spent helping more customers. These tags are thus limited in scope and subject to human error.

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The Psychology Behind Customer Retention and Loyalty

Experience Investigators by 360Connext

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. The problem, however, is those efforts are wasted if the new connections don’t stick. Studies show it can cost 5 to 25 times more to acquire a new customer than retain one.

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Get more out of SuccessBLOCS and APIs

Totango

While we have been sheltering-in-place we have been very busy building some exciting new functionality for you. SuccessBLOCs continue to be a focus for the second release of our Belize update. Stream Account & User Tag Information Using Customer Data Hub API.

CRM 62
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December Atlas Highlights 2022

Lithium

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION It’s clear that travel brands need to expand their reach into new customer engagement methods, but what might be the best path to accomplish this? Khoros Marketing Release Notes, October 2022. Deep listening and insights lead the way this year.