BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards. We saw there was a true cultural fit.

Sales 177

Sales Customer Service Sports Contact Center 177

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We’re in the running for Client Success Team of the Year. As a Customer Success company, this award couldn’t be closer to our hearts. It takes a team.

Customer Success 52

Customer Success Roadmap Conference Feedback 52

Oracle

MARCH 16, 2021

Since the Markie Awards began, Oracle has given approximately 400 awards to extraordinary professionals shaping the industry. The call for submissions to the 15th Annual Markie Awards is open, so start putting together the most compelling version of your story. Oracle receives hundreds of submissions each year.

Tips 66

Tips Advertising Video Metrics 66

InMoment XI

NOVEMBER 9, 2021

Three Ideas for Taking Action Toward Customer Experience Transformation : Action Item #1: Outline Success. Decide what success looks like for your CX program in six months, one year, and three years. In fact, for three consecutive years, our clients have won the award for “Best CX Transformation” through the CX Awards!

Roadmap 493

Roadmap Customer Experience Customer Retention Financial 493

InMoment XI

NOVEMBER 9, 2021

Three Ideas for Taking Action Toward Customer Experience Transformation : Action Item #1: Outline Success. Decide what success looks like for your CX program in six months, one year, and three years. In fact, for three consecutive years, our clients have won the award for “Best CX Transformation” through the CX Awards!

Roadmap 346

Roadmap Customer Experience Customer Retention Financial 346

Totango

NOVEMBER 13, 2019

In September we recognized the most innovative Customer Success teams for going above and beyond in the industry at Customer Success Summit – Team Edition in New York. As part of this recognition, we would like to extend a huge congratulations to the 7th Annual Hero Award Team winners! Most Innovative Team/Program.

Customer Success 48

Customer Success Customer Centricity Innovation Culture 48

InMoment XI

DECEMBER 29, 2022

It’s exciting to look back and highlight the InMoment Acquisition of ReviewTrackers, an award-winning customer review management software company! At ReviewTrackers, we fundamentally believe that your brand’s success depends on your customer’s voice,” said Chris Campbell, CEO ReviewTrackers. “By

Analytics 260

Analytics B2B Guidelines Software 260

InMoment XI

AUGUST 17, 2023

Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to success. They are crucial for creating and maintaining a positive customer experience, ultimately leading to customer satisfaction, loyalty, and business success. Book your meeting today

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Alida

JULY 15, 2019

We at Vision Critical are proud to announce the winners of our 2019 Visionary Awards. These annual awards showcase clients that demonstrate excellence in utilizing customer insights to improve their organization’s performance in product innovation, customer experience, and marketing effectiveness.

Customer Centricity 140

Customer Centricity Innovation Customer Insights Customers 140

InMoment XI

APRIL 23, 2024

InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions. We do this using our award-winning NLP engine to break down every comment, every conversation, and summarise it for your teams to know where to focus and how to drive change.

Social Media 260

Social Media Analysis Feedback Loyalty 260

TechSee

NOVEMBER 7, 2023

There are over 27 million Hotpoint products in UK homes, and offering exceptional CX is a big part of the organization’s success. We are honored to be part of their technology and automation journey and thrilled to be recognized with them for this award.

Customer Experience 124

Customer Experience Call Center Innovation Social Media 124

Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. We are grateful for this honor.”

Telecommunications 52

Telecommunications Call Center Contact Center Conference 52

ClientSuccess

JULY 21, 2017

Customer Success Innovator of the Year Award. We’re excited to announce the Customer Success Innovator of the Year Award. About the Award. The Customer Success Innovator of the Year is a peer-to-peer recognized award based on innovations that drive results in customer success. “As

Innovation 40

Innovation Customer Success eBook Culture 40

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. About the Stevie Awards. About Blue Ocean.

Contact Center 156

Contact Center Insurance Conference Customer Care 156

Calabrio

JUNE 21, 2021

The award recognizes the most progressive companies in Minnesota based on employee opinions measuring engagement, organizational health and satisfaction. . The Star Tribune award exemplifies that the decisions we made as a company were in the best interests of our employees.

Culture 246

Culture Groups Connections Engagement 246

TechSee

MARCH 7, 2023

Kate Johnson, President & CEO, Lumen Technologies – Kate has a proven track record of driving business and digital transformation success at the world’s top Fortune 100 technology companies. Tomé, CEO, UPS – A couple of years ago, Carol shared a photo of four generations of her family.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

NobelBiz

APRIL 8, 2024

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. The CUSTOMER Magazine Product of the Year Award is reserved for innovations that significantly advance the call center, CRM, and teleservices industries.

Contact Center 52

Contact Center Omni-Channel Innovation Call Center 52

Uplight

MARCH 11, 2024

Exciting news: Avangrid has been selected as the winner for SECC’s 2024 Best Practices Award in the Cultural Transformation category! This award recognizes Avangrid’s shift toward customer-centricity by developing new organizational philosophies, strategies, and metrics for customer success.

Culture 52

Culture Customer Centricity Metrics Software 52

Calabrio

FEBRUARY 26, 2021

As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards. The Workforce Optimization Innovation Awards recognizes vendors that are using data-driven analysis to advance the call center, CRM and teleservice industries one solution at a time. Continued Momentum into 2021.

Analytics 130

Analytics Innovation Contact Center Analysis 130

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Industry 98

Industry Chief Customer Officer Leadership Software 98

Thematic

AUGUST 21, 2023

We're thrilled to reveal that Thematic is on the shortlist for the coveted Best CX Partner 2023 award in the Australia and New Zealand CX Awards! The case study we submitted to the awards outlined the work we do with Atlassian. We are so proud to be part of Atlassian's incredible efforts to drive customer success.

Case Study 62

Case Study Analysis Feedback Course 62

ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6

Net Promoter Score 98

Net Promoter Score NPS Software Touchpoint 98

The DiJulius Group

JANUARY 8, 2024

Cleveland, OH-based KeyBank has earned the distinction of Customer Experience Organization of the year, awarded on Oct. KeyBank Branch & Contact Center Leaders KeyBank planned to enhance its already successful customer experience culture in January 2022 when. 12, 2023, at the 15th annual Customer Service Revolution Conference.

NPS 80

NPS Contact Center Conference Culture 80

Calabrio

AUGUST 10, 2020

Last week, we announced two Calabrio customers were named finalists in the Society of Workforce Planning Professionals’s (SWPP) “2020 Workforce Management Professional of the Year Award” program. She, however, credits much of her success to the business leaders who have supported her. Once again, congratulations, Sharon!!

Contact Center 243

Contact Center Self Service Meeting Training 243

Clarivate

JANUARY 19, 2024

The survey also revealed that a key barrier to earning grants and awards is researchers’ lack of engagement with their research office colleagues. Another way researchers can help their chances of finding funding success is by familiarizing themselves with the types of projects funders have funded in the past.

Groups 114

Groups Engagement Report Analysis 114

CSM Magazine

FEBRUARY 1, 2024

Sabio Group’s Wellbeing Companion solution has been shortlisted for a leading award. The solution is part of a wider Wellbeing Programme from Sabio which includes psychology-based discovery, Consultancy Services and ongoing strategic Success Management.

Social Media 52

Social Media Consulting Innovation Culture 52

ShepHyken

MARCH 11, 2024

By emulating the strategies of successful performers who have cultivated a close relationship with their wide fanbase, businesses can cultivate devoted fans who are deeply connected to their brand. Making customers feel special and valued is a fundamental aspect of amazing customer service.

Customer Experience 147

Customer Experience Entertainment Loyalty Customer Centricity 147

ChurnZero

MARCH 10, 2021

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. .

Net Promoter Score 98

Net Promoter Score Chief Customer Officer Leadership NPS 98

Calabrio

JULY 25, 2019

That’s why we launched our customer awards program in 2017: to recognize high-achieving companies using Calabrio ONE to drive innovation in the contact center and beyond. We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was!

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Calabrio

OCTOBER 20, 2020

What that goal in mind, we are honored to be awarded 20th place in the Minneapolis/St. Paul Business Journal’s annual Fast 50 awards. Every year, privately held companies in the Twin Cities can be nominated for this award—and are selected based on their revenue growth over the last three fiscal years. The Power of People.

Company 207

Company Self Service Government Contact Center 207

Gainsight

NOVEMBER 16, 2023

Every year at Pulse Europe , we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, let’s celebrate this year’s Pulse Europe GameChanger Award Winners!

Telecommunications 52

Telecommunications Contact Center Innovation Chatbots 52

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.

Interaction 62

Interaction Technology Customer Service Contact Center 62

ShepHyken

FEBRUARY 26, 2024

What role does gaining true senior executive alignment play in the success of transformative initiatives? Obtaining genuine alignment among senior leaders is critical to the success of transformative initiatives. ” ” Gaining true senior executive alignment is critical for successful transformations.

Leadership 92

Leadership Communication Strategy Customer Experience 92

2020 Research

NOVEMBER 10, 2023

Sago Executive Chairman Steve Schlesinger is set to receive the prestigious Quirk’s Lifetime Achievement Award at The Marketing Research and Insight Excellence Awards. The virtual awards ceremony will take place on Nov. 14 at 1 p.m.

Leadership 52

Leadership Groups Industry Marketing 52

ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. About ChurnZero: .

B2B 98

B2B Healthcare Touchpoint Technology 98

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. We really enjoy working with the team and look forward to continuing our work together and all the potential successes this may bring.”

Customer Satisfaction 62

Customer Satisfaction Conference Healthcare Insurance 62