TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Integrity Solutions

DECEMBER 18, 2019

As you think about your sales enablement strategy for the coming year, here are four essential areas to focus on. In the end, this performance enablement strategy doesn’t deliver much of a payoff, and here’s why: All of these actions will help the players know more about what’s required to win. But it’s also only part of the strategy.

Sales 58

Sales Strategy Telecommunications Tips 58

TechSee

JANUARY 9, 2023

Integrating Visual Engagement Technology in Your Field Service Strategy. Major telecommunications providers found that live service virtualization saved them up to 26% in the number of truck rolls. Visual Engagement Saving Unnecessary Trips. This past year was a landmark for visual service engagement. lockout-tag out).

Self Service 109

Self Service Technology Engagement Telecommunications 109

CSM Magazine

SEPTEMBER 12, 2023

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate’s global client base includes leading companies in financial services, healthcare, insurance, telecommunications, technology, retail and travel industries.

Training 59

Training Telecommunications Marketing Contact Center 59

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Customer Journeys 345

Customer Journeys Telecommunications Metrics Touchpoint 345

TechSee

MARCH 7, 2023

She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills. She is a force to be reckoned with as a writer and speaker on customer experience.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

NobelBiz

OCTOBER 19, 2021

The post Call Center Shrinkage : Strategies and Tools for Decision-makers appeared first on NobelBiz®. Contact centers require more than just assigning agents, attrition also plays a role in determining how many of them are needed to service each client. This metric and Key Performance Indicator is the Call Center Shrinkage.

Call Center 98

Call Center Tools Strategy Contact Center 98

TechSee

OCTOBER 2, 2019

The industry that experiences the highest rates of churn is telecommunications, with 52% of those surveyed reporting that they canceled a phone, internet, TV or cable contract with a telecom company in the past 24 months due to the quality of customer service they received. Need for improved customer retention strategies.

Survey 164

Survey Customer Service Social Media Telecommunications 164

PeopleMetrics

DECEMBER 1, 2021

And I have some more exciting news to share – PeopleMetrics has acquired Center for Strategy Research (CSR) ( www.csr-bos.com ). For other B2C businesses such as software, banks, hotels and telecommunications, an increasingly small number customers count for more and more of the business (e.g., CLV is a KPI everyone needs to track!).

Telecommunications 118

Telecommunications B2C B2B Hotels 118

Clarivate

JANUARY 30, 2023

Much of the focus on standard essential patents (SEPs) over the past decades has centered on the telecommunications industry. This might involve re-evaluating your SEP strategy – and perhaps even your entire IP strategy which can include everything from educating company stakeholders to evaluating competitors and potential collaborators.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

NICE inContact

OCTOBER 30, 2019

To dig deeper on these strategies, you are invited to join us for How to Engage Agent in Your Quality Process on Tuesday, November 5 th. We will hear from Brandon Wade, Telecommunications Manager at RentPath , on how they have involved agents, increased agent buy-in, and boosted the quality of their customer interactions.

Engagement 120

Engagement Management Contact Center Telecommunications 120

NobelBiz

MAY 3, 2022

In this article, we explore how you can make your employees feel valued and appreciated by using various employee recognition, rewards and incentive strategies. The post Employee Recognition, Rewards & Incentive Strategies for Contact Centers appeared first on NobelBiz®.

Contact Center 52

Contact Center Strategy Engagement Management 52

West Monroe

SEPTEMBER 8, 2021

Spectrum and technology go hand in hand when determining a telecommunications network. This spectrum is no longer a viable option for utility telecommunications. AT&T previously had partnerships to allow utilities to build PLTE on this spectrum, but this has fallen apart twice. Priority Access License (PAL). Conclusion.

Wireless 40

Wireless Strategy Telecommunications Government 40

PeopleMetrics

JULY 17, 2018

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. In this example, VoC would reveal negative customer sentiment immediately, allowing the telecommunications company to course-correct. As CEO, he guides the company’s vision and strategy.

Measurement 210

Measurement CEM Telecommunications Wireless 210

NobelBiz

JANUARY 4, 2022

But what are the tactics and strategies to adopt with call deflection? The post Call Deflection Tools and Strategies For Contact Centers appeared first on NobelBiz®. In this perspective, call deflection responds to this problem by offering the customer an alternative digital channel during his call.

Contact Center 52

Contact Center Tools Strategy Contact Center Software 52

NobelBiz

AUGUST 22, 2023

In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system. By upgrading your telecommunication system, you demonstrate a commitment to staying at the forefront of technology. Missed the live session?

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

Magellan Solutions

MAY 5, 2021

Telecommunication is not a new mode of communication. It doesn’t matter how good your marketing strategy is. A better telecommunication system can result in a higher closure rate. Sales strategies can make or break your marketing campaign. Our telecommunication features are also world class. Customer Service.

Omni-Channel 52

Omni-Channel Telecommunications Advertising Call Center 52

NobelBiz

NOVEMBER 9, 2021

Decisions based on this strategy are always made for the advantage of the consumer. And how can you truly build a strategy around your client? The post Customer Centricity: How to Build a Strategy Around Your Clients? Being customer centric entails directing the whole organization's attention on the client.

Customer Centricity 52

Customer Centricity Strategy How To Meeting 52

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Customer Journeys 182

Customer Journeys Telecommunications Metrics Touchpoint 182

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Customer Journeys 182

Customer Journeys Telecommunications Metrics Touchpoint 182

Forrester's Customer Insights

MARCH 7, 2023

Photo Copyright: Abhinav Sunil Sustainability in digital communications, data transmission, networking, and telecommunications is a critical component for climate action. Sustainability efforts in telecommunications have to span efforts in hardware as well as software; they […] of global electricity use.

Telecommunications 26

Telecommunications Software Consumers Communication 26

Magellan Solutions

OCTOBER 17, 2023

Regulatory Compliance:Mitigation through Outsourcing Businesses that operate in regulated sectors, including healthcare, banking, or telecommunications, need help complying with regulations. Let’s examine the case of a telecommunications company. These call center outsourcing strategies shield your business from risks.

Call Center 52

Call Center e-support Telecommunications Healthcare 52

iPerceptions

JANUARY 26, 2016

Deloitte’s Technology, Media, and Telecommunications Predictions identify the trends that will inform industry strategic thinking over the next year. Every January I look forward to Deloitte’s TMT predictions.

Telecommunications 48

Telecommunications Strategy Trends Industry 48

NobelBiz

DECEMBER 14, 2021

The post Contact Center Strategies For Reducing After-Call Work Time (ACW) appeared first on NobelBiz®. Failure to follow up on a conversation results in wasted time and frustration for both parties! This is where after-call work (ACW) comes into play.

Contact Center 52

Contact Center Strategy Consumers Communication 52

Magellan Solutions

MAY 6, 2024

Regarding outsourcing, the IT and telecommunications industries stand out above the rest. Human Resource Outsourcing (HRO) Outsourcing human resources is a vital strategy that can significantly enhance business performance. It shows that even the scrappiest startups can become global powerhouses with the right outsourcing strategy.

Resources 52

Resources Telecommunications Return on Investment Culture 52

Gainsight

NOVEMBER 16, 2023

Telefónica Germany is one of the leading integrated telecommunications providers in Germany. This was achieved by a completely new positioning and engagement strategy, by expanding its scope to product, innovation, and brand.

Telecommunications 52

Telecommunications Contact Center Innovation Chatbots 52

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. I used to be afraid of something changing too fast or thinking there was too much risk involved.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

Stella Connect

DECEMBER 14, 2017

This tiny telecommunications provider has managed to stay alive and profitable for over 114 years with outstanding customer service. An effortless experience has helped Richmond Telephone Company stay afloat against telecommunications giants. This David and Goliath story should send a signal for companies of all sizes.

Customer Service 40

Customer Service Customer Experience Strategy Effort Score 40

Responsetek

MAY 8, 2018

It can be defined as explicit links to strategy; and these links make everyone in the organisation accountable for customer-driven results. Purpose Aligned with the Corporate Strategy. PURPOSE AND STRATEGY WORK TOGETHER. Industry Story – Strategy. What does the backbone of a good brand reputation look like?

CEM 40

CEM Strategy Insurance Abandon Rate 40

NICE inContact

JUNE 11, 2019

The fact is basic telecommunication services are essentially commodities these days, and everyone knows that competition over price and features only can go so far. Competition among telcos is harder than ever, and brands have got to start differentiating themselves on more than price and product alone.

Industry 136

Industry Self Service Customer Service Banking 136

Optimove

MARCH 9, 2023

A multichannel marketing strategy allows businesses to reach their target audience through multiple channels, increasing the chances of engagement and conversion. The benefits of implementing a multichannel marketing strategy are outlined in Forrester’s report, The Total Economic Impact of Optimove.

Marketing 52

Marketing Social Media Telecommunications ROI 52

TechSee

FEBRUARY 21, 2022

Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums. Harnessing the power of AI is a smart move for many businesses, across a wide range of industries.

Innovation 109

Innovation Company Self Service Insurance 109

Uniphore

SEPTEMBER 22, 2021

AI-powered interaction analytics gives you real-time insights to guide your agents and optimize the conversation as well as post-interaction analytics to inform customer experience decisions and strategies, automate and improve compliance and quality control, and improve agent performance.

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

CSM Magazine

NOVEMBER 7, 2018

A recent study by Jaywing claimed that 73 percent of telecommunications and utilities marketers would rank improving their customer contact strategy as the top priority for data-driven marketing, so how can utility brands enhance the overall interaction between supplier and consumer?

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

Inbenta

MAY 16, 2022

In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Telecommunication call centers are often inundated with repetitive requests around the clock. 2020 saw spending drop to $1.3

Chatbots 52

Chatbots Self Service Telecommunications Company 52

Calabrio

JULY 5, 2016

While it’s true that cable providers have had their problems in the past, the latest Telecommunications Report from the American Customer Satisfaction Index (ACSI) tells us that customer opinion for some of these companies is actually on the rise. rose 15 percent between 2015 and 2016—from a 54 to a 62 out of a possible 100.

Customer Service 140

Customer Service Contact Center Telecommunications Analytics 140

Magellan Solutions

MARCH 3, 2021

High-Tech and Telecommunications. Hi-tech & telecommunications. Hi-tech & Telecommunications. Sectors where this specialization is a must: Hi-tech & Telecommunications. This is to further realign their strategies to remain relevant. Manufacturing. Healthcare. IT Services. Manufacturing. Government.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52