NobelBiz

OCTOBER 19, 2021

Contact centers require more than just assigning agents, attrition also plays a role in determining how many of them are needed to service each client. This metric and Key Performance Indicator is the Call Center Shrinkage. The post Call Center Shrinkage : Strategies and Tools for Decision-makers appeared first on NobelBiz®.

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NobelBiz

JANUARY 16, 2024

The key to achieving these goals lies in implementing strategic call center campaigns. It is a powerful tool in outbound call center campaigns, enabling businesses to proactively engage with customers and drive sales. This technology is a component that takes calls and assigns them to the appropriate agent.

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NobelBiz

MAY 3, 2022

In this article, we explore how you can make your employees feel valued and appreciated by using various employee recognition, rewards and incentive strategies. The post Employee Recognition, Rewards & Incentive Strategies for Contact Centers appeared first on NobelBiz®.

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NobelBiz

JANUARY 4, 2022

But what are the tactics and strategies to adopt with call deflection? The post Call Deflection Tools and Strategies For Contact Centers appeared first on NobelBiz®. In this perspective, call deflection responds to this problem by offering the customer an alternative digital channel during his call.

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NobelBiz

NOVEMBER 9, 2021

Decisions based on this strategy are always made for the advantage of the consumer. And how can you truly build a strategy around your client? The post Customer Centricity: How to Build a Strategy Around Your Clients? Being customer centric entails directing the whole organization's attention on the client.

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NobelBiz

DECEMBER 14, 2021

The post Contact Center Strategies For Reducing After-Call Work Time (ACW) appeared first on NobelBiz®. Failure to follow up on a conversation results in wasted time and frustration for both parties! This is where after-call work (ACW) comes into play.

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NobelBiz

MARCH 15, 2022

As a result, running a prospecting campaign requires a solid outbound strategy. So the challenge is, how can you create effective outbound campaigns for your contact center? In this article, we'll go over 5 simple steps to developing a successful outbound strategy and approach for your business.

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NobelBiz

NOVEMBER 2, 2021

When done correctly, Cold Calling has the potential to be a wonderful strategy for quickly qualifying leads and increasing sales or lead creation. If your contact center lacks the proper technologies and strategies, this approach can be a time-consuming and difficult task for your daily operations.

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NobelBiz

MARCH 29, 2022

It is becoming more common and visible as a result of digital communication platforms that enable multichannel interactions between customers and call centers. This article details, 9 smart strategies that promotes customer engagement for your contact center.

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NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

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NobelBiz

APRIL 18, 2022

It has evolved into a service in its own right, capable of handling a huge number of repeating requests through the use of proper dialing strategies. Contact centers benefit from a versatile solution when using an interactive voice server, as they can: Control call flows.

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NobelBiz

MAY 25, 2021

In the other side, there is on-premise, which involves installing the software on a local server. It's not just the hosting that matters in the cloud vs. on-premises debate; it's also about the nuances of how app functions and how it blends with the internal strategy. appeared first on NobelBiz®.

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NobelBiz

SEPTEMBER 19, 2023

For call centers, this scenario isn’t just a minor inconvenience—it can result in substantial losses. A dropped call is a term used predominantly in the telecommunications industry to describe a situation where an ongoing telephone conversation is unintentionally disconnected due to technical or other reasons.

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NobelBiz

MAY 2, 2022

What is call routing in a call center and how does it work? A numbering strategy and redirection rules are used to accomplish this. Call routing is the process of connecting a caller to the most appropriate agent during an inbound call, and it’s a crucial component of your call center performance. How does it work?

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NobelBiz

SEPTEMBER 5, 2023

Network Quality: Even with the best dialer system, the quality of the telecommunication network is critical. Contact center Dialer Settings: Over-aggressive call center dialer settings can lead to more dropped calls, affecting the connection rate. Strategies to Boost Connection Rate 1.

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NobelBiz

JANUARY 17, 2022

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

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NobelBiz

APRIL 27, 2021

Putting in place a loyalty strategy would also please them. Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center.

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NobelBiz

APRIL 11, 2022

This article will discuss the nature of the NPS, its formula, limitations, and five strategies to improve it. What is exactly The Call Center Net Promoter Scores (NPS)? Identify which metric is needed to measure success, identify the sources from which the information will come, and define the goal of the strategy.

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NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

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NobelBiz

MARCH 14, 2022

As a result, conducting a prospecting campaign requires a strong outbound strategy. So the question is: How to build great outbound campaigns for your contact center? In this article, we will discuss 5 easy ways to create a successful outbound strategy and approach for your business. What is the purpose of your campaign?

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NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. What is CTI – Computer Telephony Integration – in Call Centers?

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NobelBiz

APRIL 5, 2022

Implement a successful strategy IVR Customers frequently describe a disappointing experience as a result of an inefficient Interactive Voice Response (IVR) system that provides unclear alternatives, routes their call to the incorrect persons, or misinterprets their input. And here’s how to safeguard and secure your call center.

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NobelBiz

MAY 24, 2021

Since both strategies have distinct benefits, pitting them against one another is inappropriate. The major advantage of using cloud-based call center software is that it can save a lot of the company’s internal, capital expenses. Cloud Contact Center Solution: Benefits and challenges.

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