strategy-and-design 
InMoment XI
NOVEMBER 16, 2023
This hands-on workshop emphasised the significance of integrating customer and employee perspectives into experience enhancement strategies, whilst leveraging productivity studies and insights to make informed investment decisions. Here are the highlights and takeaways from the session! Here are the highlights and takeaways from the session!
InMoment XI
NOVEMBER 2, 2022
In our over two decades of experience helping the world’s best brands positively impact their bottom line with Experience Improvement, we’ve heard quite a few of these ROI questions, and have determined the strategies at the heart of a profitable program. How Are Business Designing Digital Experiences That Make a Difference?
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InMoment XI
AUGUST 18, 2022
You need to craft a strategy that enables you to use customer and employee feedback to take action in strategic areas that actually improve the experience and map to business value. Those steps are: Design. Thoughtfully deploy modern listening strategies and data integrations to expand and enhance holistic understanding.
InMoment XI
APRIL 23, 2024
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment recognises the critical role of CX and offers a transformative approach through its Integrated CX strategy. The qualitative feedback contains the why and the how.
Advertiser: Interactions LLC
The quality of a customer care strategy can make or break a company. That’s why brands today need to design a modern customer care strategy that not only addresses their customer’s needs, but also removes effort and frustration. So how do you get started with developing a successful customer care strategy?
InMoment XI
MARCH 4, 2022
The audience in question should be one that is crucial to your strategy, so be sure to examine sales data, demographics, and other analytics to inform your decision. At InMoment, we often get questions like, “What is the best way to design a survey?”, “What questions should I include?”, Principle #1: Design with the End in Mind.
InMoment XI
AUGUST 25, 2023
The team designing your CX program plays a pivotal role here, as crafting a strategy that is neither too ambitious to execute nor too modest to make an impact. This framework consists of five steps, the first of which is design. When designing a CX program, we guide our clients to “design with the end in mind.”
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This Ideabook distills those sessions into insights and actionable resources for the CS community through a curated collection of ideas, strategies, and best practices, sourced directly from industry leaders and experts around the world.
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Surveys are an important part of your customer experience, which mean they require the same level of strategy, planning, design, and management that you apply to your most important customer journeys and interactions. To help supercharge your surveys, we’re providing you with the four key elements of a brand-building survey program.
Speaker: Daniel Quick, Head of Customer Education, Asana
In this webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into the Customer Education experience at Asana, and help you do the same. Join Skilljar to learn: How great program strategies can encourage your learners to take training. Register now to reserve your spot!
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This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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