AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Data 108

Data Management Effort Score Training 108

Bob Hayes

MARCH 8, 2021

Ways of improving gender diversity in the field of data science are offered. How does gender diversity look in the data science world? I analyzed data from the 2020 Kaggle Machine Learning and Data Science survey in which they surveyed over 20,000 data professionals. US Labor Force Statistics for Selected Occupations.

Data 145

Data Analytics Analysis Survey 145

Clarivate

AUGUST 18, 2022

From today, we’re pleased to announce that Web of Science Researcher Profiles is improved with new features for tracking your publications, citation metrics, peer reviews and journal editing, all in one place – making it the one-stop destination for managing your academic profile and demonstrating your expertise.

Metrics 105

Metrics Resources Feedback Tools 105

Beyond Philosophy

MAY 7, 2021

I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve their Customer Experience using the behavioral sciences in their business. Once you have these specifics nailed down, you can move into the behavioral science concepts. Remember the Attentional Effects.

Customer Experience 177

Customer Experience How To Wait Times Tips 177

Clarivate

MARCH 20, 2023

The quality of the content we accept into the Web of Science Core Collection is paramount to us. Responding to changes in the publishing landscape We apply stringent standards and use transparent selection criteria to select new journals, books and conference proceedings for coverage in the Web of Science.

Conference 145

Conference Meeting Communication Feedback 145

Clarivate

MAY 18, 2023

As part of our on-going commitment to research integrity, we recently shared that we planned to investigate how we can provide greater transparency regarding which journals are covered in the Web of Science Core Collection. Striking a balance The Web of Science provides up-to-date coverage of trustworthy journals.

Policies 122

Policies Course Feedback Resources 122

Beyond Philosophy

SEPTEMBER 19, 2020

Customer Science. ‘ Customer Science’ is the fusion between technology, behavioral science and data. This episode of The Intuitive Customer explores this nascent concept of Customer Science and what it could mean to organizations seeking customer-driven success. Key Takeaways.

Measurement 158

Measurement Technology Customers Data 158

Bob Hayes

MARCH 22, 2021

Data Science Roles and Their Skill Sets. Specifically, to learn about data science and machine learning, it is good to ask data professionals who work in those areas. A few years ago, I conducted a study by asking data professionals about their data science experience; I basically applied data science to the field of data science.

Survey 120

Survey Data Competitive Advantage Analytics 120

Beyond Philosophy

SEPTEMBER 24, 2020

So, what is Customer Science? Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. Let’s break it down a bit more, starting by defining science.

Net Promoter Score 139

Net Promoter Score Customers Data Effort Score 139

Clarivate

FEBRUARY 18, 2022

CGIAR, the world’s largest global agricultural innovation network, used our Web of Science API to significantly reduce their manual workload. The tool uses APIs (Application Programming Interfaces) and, among them, the Web of Science API to make sure publications are peer-reviewed and indexed in the Web of Science Core Collection.

Innovation 105

Innovation e-support Case Study Resources 105

Clarivate

MARCH 8, 2024

For example, popular tools like ORCID and Web of Science Researcher Profiles provide individuals with mechanisms for claiming their work over time as they change institutions or adopt new names. These rules guide the process by which address variants in Web of Science records are automatically treated in the database.

Government 52

Government Hospitality System Feedback 52

CloudCherry

JULY 18, 2018

Download our e-book, The Data Science of CEM: Analytics for Customer Experience Management, for more information about working with customer experience data and to equip yourself to make better data-driven decisions. Download The Data Science of CEM.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

Clarivate

FEBRUARY 5, 2024

In the life sciences, these technologies have potential (and actual) applications across the innovation cycle, from discovery through to post-market monitoring. These are machines,” said Dee Chaudhary, Principal, Life Sciences Consulting at Clarivate. They have no ethics. They’re wonderful for compiling data but they have no ethics.

Healthcare 52

Healthcare Government Guidelines Consulting 52

Andrew Mcfarland

SEPTEMBER 25, 2022

graduate, you may wonder how to make the transition from science to business development. While this may sound difficult, it is possible to transition from science to business development. Career transition from science to business development. It’s a unique career path because it blends science and business.

Consulting 62

Consulting Ecommerce Leadership Communication 62

Adrian Swinscoe

OCTOBER 31, 2023

Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a […] The post The science behind repairing trust – Interview with Professor Peter Kim first appeared on Adrian Swinscoe.

Management 76

Management 76

Bob Hayes

MARCH 2, 2021

Results of a worldwide survey reveal that data professionals overwhelmingly use a personal computer or laptop as their computing platform most often for their data science projects. The practice of data science requires a variety of different tools and technologies to extract value from data.

Data 106

Data Groups Survey Tools 106

Doing CX Right

AUGUST 13, 2023

The post Doing CX Leadership Right Based on Brain Science appeared first on Doing CX Right. Aiain Hunkins highlights the impact of neuroscience on leadership and its transformative effect on customer experience.

Leadership 52

Leadership Customer Experience Customers 52

Beyond Philosophy

JULY 29, 2021

I write about the behavioral sciences a lot. I advise on some first steps for you to implement strategies based on behavioral science findings. So, today I want to talk about ensuring that your implementations of the behavioral sciences works for your business and the five rules that will help you do that. Get granular. ?

Customer Experience Design 88

Customer Experience Design Exercises Measurement Tools 88

Beyond Philosophy

JUNE 19, 2021

A lot of the behavioral sciences can feel intimidating. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. The concepts behind behavioral science are powerful stuff. In the worst examples, behavioral science concepts don’t work at all.

Consulting 88

Consulting Customer Experience Design Measurement Financial 88

CX Journey

NOVEMBER 14, 2014

Do you think there''s a little art and a little science involved when it comes to delivering a great customer experience? As I thought about how this relates to customer experience, I decided to differentiate art and science a bit further. Science can be taught (skills). So hire for art and train for science, right?

Customer Experience 177

Customer Experience Guidelines Comparison Metrics 177

Clarivate

DECEMBER 16, 2021

I was a surgeon specialized in general surgery and received my Master of Science in Public Health (MSPH) degree in Epidemiology from the University of South Carolina, and my PhD in Epidemiology from Indiana University. The post Women fighting COVID-19 with science: Spotlight on Alex Li appeared first on Clarivate.

Leadership 98

Leadership Hospitality Video Analysis 98

Customercount

NOVEMBER 17, 2020

The post CX surveys: Part art/part science appeared first on CustomerCount. It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. .

Survey 98

Survey Feedback Management Customer Experience 98

Beyond Philosophy

JUNE 21, 2019

Customer Journey Mapping Using Behavioral Science. We discuss how to undertake customer Journey Mapping using Behavioral Science in this episode of The Intuitive Customer Podcast. Listen to the podcast in its entirety to learn more about Customer Journey Mapping Using Behavioral Science for your Customer Experience.

Customer Journeys 100

Customer Journeys Consulting Customers Loyalty 100

Clarivate

NOVEMBER 17, 2021

In the early months of the pandemic last year, we offered digital access to Clarivate scientific COVID-19 resources and shared information and our knowledge through free access to Web of Science and BioWorld coronavirus articles. Women in science and medicine have not been spared from the inequalities prevalent throughout our societies.

Innovation 59

Innovation Data Leadership Trends 59

InteractionMetrics

DECEMBER 8, 2020

With a science-forward approach, you’ll know objectively how the Customer Experience rates and what specifically will make it better. Because science is the best way to understand the world, by extension, it’s the best way for companies to understand the Customer Experience (CX). A science-forward approach to CX solves this problem.

Customer Experience 52

Customer Experience Net Promoter Score Analysis Customers 52

Perceptive

OCTOBER 18, 2022

If you’re looking to take your brand tracking up a notch or three, consider combining it with customer segmentation and data science. Working together, these three aspects of brand, audience and data analysis can provide a precise and granular road map to grow your brand. Here’s how it works.

Brands 69

Brands Data Analysis Customers 69

CSM Magazine

NOVEMBER 2, 2023

For those armed with a Bachelor of Science in Communication, the tools and insights they’ve gained can be invaluable for revolutionizing the customer service arena. A bachelor of science in communication ensures professionals can distill complex information into digestible, straightforward terms.

Communication 52

Communication Multi-Channel Customer Service Social Media 52

Beyond Philosophy

SEPTEMBER 2, 2021

Since email response is an issue many of you are dealing with, I thought I would share how you can use the behavioral sciences to increase your response rates. The behavioral sciences present us with a couple of different theoretical approaches that can help us figure out what could be going on here. The unexpected does, too.

Banking 78

Banking Examples Communication Study 78

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. Participants, both high school and undergraduate students, competed on a data science project that focused on air quality and sustainability.

Conference 69

Conference Data Analysis Culture 69

Michelli Experience

JANUARY 4, 2017

Not only are field experiments like those conducted by Dr. Esmark helpful to fine-tune customer experience behaviors, but they also remind us that customer service is both art and science. Evidence-based principles of desired service behaviors must be delivered with great finesse and nuance.

Customer Experience 223

Customer Experience Comparison Study Customer Service Training 223

COPC

OCTOBER 24, 2023

The post The Science Behind Customer Satisfaction (CSAT) Improvement: Finding the Key Drivers appeared first on COPC Inc. If you would like COPC guidance, we would be happy to help. Author Nathan Van Allen , Consultant at COPC Inc.

Customer Satisfaction 92

Customer Satisfaction Metrics Average Handle Time Contact Center 92

Clarivate

JULY 31, 2023

Following the acquisition of Dialog Solutions as part of the ProQuest M&A in December 2021, Dialog Solutions products and services will be folded into the Clarivate portfolio of offerings for Life Sciences & Healthcare. To learn more about the Dialog platform, visit: here.

Healthcare 52

Healthcare Analysis Technology Innovation 52

Doing CX Right

MARCH 19, 2023

The post The Science Behind Happy Leaders and Improved Customer Service Experiences appeared first on Doing CX Right. Tia Graham, speaker and author about Happy Leaders, and Stacy Sherman share actionable tips to increase employee engagement and bottom-line results based on working with dozens of global companies.

Customer Service 59

Customer Service Customer Experience Employee Engagement Tips 59

Beyond Philosophy

AUGUST 1, 2020

The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. The post 5 Rules for using Behavioral Science in Journey Mapping appeared first on CX Consulting. A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be.

Customer Journeys 122

Customer Journeys Net Promoter Score Exercises Customer Experience 122