CloudCherry

OCTOBER 10, 2018

The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry.

CEM 150

CEM Analytics Survey Groups 150

CloudCherry

OCTOBER 10, 2018

The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry.

CEM 150

CEM Analytics Survey Groups 150

Lithium

MAY 29, 2020

To make sure you’re ahead of the curve, our Strategic Services team used Khoros Intelligence to make a report outlining the five most important trends for retailers to pay attention to in 2020: The retail industry’s growing reliance on AI & machine learning.

Retail 52

Retail Trends Report Connections 52

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Customer Success 98

Customer Success Metrics Consulting Training 98

CloudCherry

SEPTEMBER 18, 2018

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. Register now to secure your spot. When: Wednesday, September 25th, 2018, 9 am PST .

Financial 150

Financial Measurement Leadership Resources 150

InMoment XI

AUGUST 18, 2022

In fact, research shows that 30% of businesses reported having budget related issues to their CX programs. They are the ones who will help you measure and validate your wins, then turn them into a cost analysis report that your c-suite will want to see. to look at cutting discretionary spending.

ROI 557

ROI Customer Experience Effort Score Financial 557

Enalyzer

AUGUST 24, 2021

Surveys, reports, and insight are in a symbiotic relationship. Today we’re going to highlight reports but never forget that one cannot exist without the other. Reports help you visualize and understand the survey data that you can share with whoever needs to see it so that everyone makes informed decisions.

Report 97

Report Data Comparison Survey 97

Alliance by IFS

OCTOBER 25, 2018

Register now for this upcoming, informative webinar to learn new strategies from industry leaders on how to meet evolving customer expectations. On Tuesday, October 30, join us for a live webinar to see how all industries can look to innovators in manufacturing for new strategies to increase field service revenue. Busy schedule?

Report 90

Report Meeting Customer Expectations Innovation 90

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. Temkin reports that 60% of VoC programs are soliciting feedback, but only 24% of VoC programs say they are good at making changes to the business based on insights.

Customer Insights 150

Customer Insights Analytics Airlines Feedback 150

Comm100

MARCH 19, 2018

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. The report for this year showed some startling findings – and one of the biggest is that Customer Satisfaction is falling. Register Now. Debunking key myths about live chat. Register Now.

How To 100

How To Competitive Advantage Exceptional Customer Service Customer Satisfaction 100

Lithium

DECEMBER 21, 2020

To make sure you’re ahead of the curve, our Strategic Services team used Khoros Intelligence to make a report outlining the five most important trends for retailers to pay attention to in 2020: The retail industry’s growing reliance on AI & machine learning.

Retail 40

Retail Trends Report Connections 40

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. This report details how they can go about it effectively and efficiently.”.

B2B 105

B2B Report Roadmap Competitive Advantage 105

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. We’re currently working on the 2019 version of our journey manager report.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Experience Matters

JANUARY 30, 2015

Here’s a recording of a recent webinar going over highlights from the report: See listing of Temkin Group’s recorded webinars. Earlier this month, we published Lessons in CX Excellence, 2015 , which provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards.

Groups 120

Groups Video Report Customer Experience 120

Kayako

FEBRUARY 4, 2016

Pacific Crest’s report showed that 33% of SaaS companies ended 2015 with an annual customer churn rate above 15% – well above the acceptable rate of annual churn for SaaS companies, which sits at 7%. Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn.

Net Promoter Score 120

Net Promoter Score How To Effort Score Sales 120

NICE inContact

JANUARY 22, 2019

There is a growing discussion among contact center managers about how to implement effective, KPI-based reporting. If the contact center is narrowly reporting on legacy metrics like total calls, hold times, handles times, cost per call, etc., On January 29, Donna will be presenting her findings in a special webinar. Everything!

Contact Center 136

Contact Center Report Call Center Metrics 136

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. We’re currently working on the 2019 version of our journey manager report.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. We’re currently working on the 2019 version of our journey manager report.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Alliance by IFS

SEPTEMBER 13, 2018

Watch the recording of our webinar with Bill Pollock of Strategies for Growth to find out! “ When you download the free webinar, you’ll also receive the corresponding Analysts Take Report with more detailed information from the survey and anaysis by Strategies for Growth. Download Webinar.

Customer Satisfaction 75

Customer Satisfaction Survey Strategy Industry 75

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Video 120

Video Social Media Marketing Resources 120

Confirmit

JANUARY 17, 2020

Register to the webinar for your region. Whether you are preparing a PowerPoint, putting together a report, or a creating a dashboard, the best way to ensure your clients understand your research findings is to tell a compelling story with the data incorporating the perfect mix of text and visualizations.

Data 52

Data Analytics Training Report 52

Dapresy

JULY 15, 2020

Join our webinar. Dapresy’s newest updates allow you to significantly improve your reporting and analysis. Hosting the webinar is Sanford Busse , VP of Customer Success & Project Delivery. The post New Dapresy Features to Level Up Your Reporting & Analysis appeared first on Dapresy Market Research Reporting.

Analysis 52

Analysis Report Customer Success Marketing 52

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Customer Journeys 98

Customer Journeys Effort Score Chatbots Self Service 98

Uniphore

JUNE 10, 2021

We gathered these insights from 12 months of webinars and roundtable discussions with our customers. In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. Make Legacy Tech Work Smarter. Download Playbook. Try Demo Now.

Call Center 246

Call Center Self Service Contact Center Case Study 246

Lithium

MAY 19, 2020

We recently uploaded our on-demand webinar How to Build Your Social Safety Net so you can get insights anytime on social media crisis prevention and brand protection. Ensure that you practice and refine your processes for reviews and approvals, implement checks and balances, and report out results regularly.

How To 52

How To Social Media Brands Report 52

Dapresy

MARCH 25, 2019

We’re excited to announce our upcoming webinar on April 4th, 4pm CET, showing you how you can get the very most from your market research dashboards. The post [Webinar] Adding real business value with dashboards appeared first on Dapresy Market Research Reporting. Successful dashboard implementation in market research.

Self Service 58

Self Service Analysis Analytics Study 58

Kerry Bodine

JULY 31, 2018

This morning I delivered a webinar called The Business Case for Service Design , part of Rosenfeld Media’s day-long virtual conference on The Business Case for Design. Below, I’ve answered the questions I received on this webinar about this diagram and the rest of my presentation. The report will be available in mid-August.

Customer Journeys 120

Customer Journeys Conference User Experience Social Media 120

Dapresy

APRIL 24, 2019

We’re excited to announce our upcoming webinar on April 24th at 4pm CET, where we examine the process of transforming customer experience data into actionable reports – fast. With Dapresy’s help, they implemented a streamlined, efficient reporting solution that radically cut the time from data to action. Register here.

Report 40

Report Feedback Data Marketing 40

InMoment XI

NOVEMBER 2, 2022

If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. If you want to learn more about extracting ROI from your CX program, watch the full webinar here!

ROI 493

ROI Return on Investment Airlines Call Center 493

Confirmit

FEBRUARY 11, 2020

Register to the webinar for your region. Preparing Client Report. Featured Webinars. Australia: 19th March @ 11am AEDT. Europe: 19th March @ 11am GMT. The challenge is high-quality takes time! To balance both speed and quality we need to go back to the basics and identify ways we can streamline our processes. Register now !

Analysis 52

Analysis Survey Report Tools 52

Circular Edge

JANUARY 19, 2024

On Demand Webinar Preparing for year end close might perhaps feel like a daunting task – and it’s just around the corner. At the same time, you might also be tasked with meeting deadlines for month-end closing and quarter-end reporting.

Financial 52

Financial Report System Meeting 52

Circular Edge

JANUARY 19, 2024

On Demand Webinar Preparing for year end close might perhaps feel like a daunting task – and it’s just around the corner. At the same time, you might also be tasked with meeting deadlines for month-end closing and quarter-end reporting.

Financial 52

Financial Report System Meeting 52

Lithium

APRIL 23, 2020

In our upcoming webinar on May 14th, 2pm CT, we’ll show you how to simplify and streamline brand protection. That’s why everyone in your marketing team has a role to play and value to unlock by attending this webinar. Marketers have enough challenges right now — brand protection shouldn’t be one of them.

How To 52

How To Social Media Brands Report 52

Alliance by IFS

FEBRUARY 21, 2019

Watch our on-demand webinar to see how Astea customer APT-SKIDATA meets the varying needs of today’s empowered customers. Watch the full on-demand webinar “How Service Leaders Meet the Varying Needs of Today’s Empowered Customers” to see: How APT-SKIDATA is delivering unmatched service. Want to learn more?

Meeting 80

Meeting Self Service Customer Centricity Customer Expectations 80