Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. Product Development Insights: Spot trends and customer preferences, guiding your next product iteration to align with market demands and expectations.

Analysis 394

Analysis Software Comparison Social Media 394

InMoment XI

JANUARY 25, 2024

” The vertical axis typically represents the vendor’s ability to execute, encompassing evaluation criteria such as product or service, sales execution/pricing, and overall viability. This might include factors such as product or service, market responsiveness/record, and alignment with your strategic objectives.

Strategy 260

Strategy Roadmap Innovation Technology 260

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Here’s a snapshot of their other “hot takes” from their discussion and some key takeaways.

Sales 106

Sales Customer Success Strategy Industry 106

ChurnZero

APRIL 12, 2024

Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. Find out more : [link] Feature Update: Summary rows in Segmentation What’s new : Get a snapshot of your segments’ most important data points.

Course 52

Course Customer Journeys Groups Customer Success 52

CloudCherry

AUGUST 26, 2019

A separate research report by CustomerThink revealed that 74% of organizations with CX initiatives believe customer experience will overtake price and product as the key brand differentiator by 2020. Forrester’s Snapshot of B2B CX Programs. The post A CX Snapshot: 2019 Insights from B2B Organizations appeared first on CloudCherry.

B2B 199

B2B Conference Metrics B2C 199

SurveySparrow

DECEMBER 28, 2023

CSAT measures satisfaction by asking, “How satisfied are you with [product/service/interaction]?” Here’s the breakdown: NPS is measured by asking customers one crucial question, “How likely will it be for you to recommend our product/service to a friend or colleague?” They’re satisfied.

NPS 52

NPS Measurement Net Promoter Score Feedback 52

Experience Matters

FEBRUARY 12, 2018

We just published a Temkin Group data snapshot, Tech Vendors: Product and Relationship Satisfaction of IT Clients, 2018. During Q3 of 2017, we surveyed 800 IT decision-makers from companies with at least $250 million in annual revenues, asking them to rate both the products of and their relationships with 58 different tech vendors.

Report 120

Report Groups Survey Data 120

Centercode

DECEMBER 28, 2022

Surveys can very quickly deliver a snapshot of what people are feeling or thinking about your product or certain features, but a badly written survey can leave you with more questions than answers. One of the best methods for collecting feedback as part of your customer validation process is using surveys. Writing a survey is […]

Survey 52

Survey Feedback Customers 52

Totango

FEBRUARY 9, 2024

In mathematical terms, GRR measures how much monthly recurring revenue (MRR) you retain each month after subtracting the effects of churn or downgrades to lower-priced products, but not the effects of upgrades. It ensures your business maintains a strong field position, denies any losses, and fortifies your financial end zone. Calculate it!

Metrics 108

Metrics Measurement Strategy Examples 108

Experience Matters

JANUARY 17, 2017

We just published a Temkin Group data snapshot, Tech Vendors: Product and Relationship Satisfaction of IT Clients, 2017. During Q3 of 2016, we surveyed 800 IT decision-makers from companies with at least $250 million in annual revenues, asking them to rate both the products of and their relationships with 62 different tech vendors.

Report 120

Report Groups Survey Data 120

Experience Matters

JANUARY 17, 2017

We just published a Temkin Group data snapshot, Tech Vendors: Product and Relationship Satisfaction of IT Clients, 2017. During Q3 of 2016, we surveyed 800 IT decision-makers from companies with at least $250 million in annual revenues, asking them to rate both the products of and their relationships with 62 different tech vendors.

Report 120

Report Groups Survey Data 120

Maru Group

JANUARY 17, 2023

From higher productivity and improved ‘stickiness’ when attracting and retaining talented employees to the ultimate reward of an engaged workforce – higher customer satisfaction and loyalty; EX plays a critical role in your business’s success. Determine the measurements that provide actionable insights. Que the pizza party calendar invite.

Employee Engagement 79

Employee Engagement Engagement How To Employee Experience 79

Experience Matters

JANUARY 13, 2016

We just published a Temkin Group data snapshot, Tech Vendors: Product and Relationship Satisfaction of IT Clients, 2016 , During Q3, 2015, 800 IT professionals from companies with at least $250 million in annual revenues rated both the products of and their relationships with 62 tech vendors. This product has a report (.pdf)

Report 120

Report Customer Connectedness B2B Groups 120

Feedbackly

SEPTEMBER 26, 2023

Brands will go beyond traditional metrics that pin on advocacy, customer effort, and satisfaction and dive deep into the emotional value offered by their products and services. It will also help them provide better products and services, and create more effective targeted campaigns.

Management 98

Management ROI Touchpoint Comparison 98

Lumoa

JANUARY 2, 2023

This metric measures the likelihood of a customer recommending a business or product after experiencing it firsthand, revealing key information about customer satisfaction. . Meanwhile, a typical tNPS question may ask, “Based on your recent free trial, how likely are you to recommend our products to a friend?”

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

InMoment XI

JULY 12, 2023

Next, there is the consideration stage, which is how a customer is researching businesses like yours and trying to decide what product or service will work best for them. The purchase stage is next when customers finally make a decision and buy from you, which is followed by the post-purchase stage.

Customer Experience 260

Customer Experience Strategy Self Service Customer Journeys 260

SurveySparrow

MARCH 5, 2024

This dashboard tool for executives includes charts, graphs, heat maps, and word clouds that make data more visually appealing and create a unified snapshot. Incorporating new metrics and updating business performance regularly offers real-time insights and enhances employee productivity. The purpose? Let’s summarize!

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

Zonka Feedback

JUNE 30, 2021

(..)

Survey 52

Survey Report Feedback 52

Thematic

AUGUST 24, 2022

Our product team is always looking for ways to make it easier for you to get the insights you need. Take a look at your key takeaways the next time you login to Thematic, and get a snapshot of what’s going on in your feedback data! Their latest invention: the key takeaways widget.

Feedback 71

Feedback Data How To 71

Interactions

FEBRUARY 6, 2020

They discovered that humans don’t actually recall events in their entirety, but rather the snapshots of the most intense moments become a memory. They don’t take into account the experience in its entirety, but rather focus and recall the most memorable and extreme snapshots. . Take marathon training for an example.

Chatbots 118

Chatbots Self Service Wait Times Call Flow 118

Gainsight

DECEMBER 19, 2022

Having ready-made snapshots of key metrics and reports to include in QBR decks sounds like a life-saver for CSMs striving to do more with less. Enter Success Snapshots by Gainsight. Save your spot at Evolve, the Gainsight product event. Learn More.

Effort Score 52

Effort Score Customer Success Report Tools 52

CloudCherry

FEBRUARY 13, 2018

The new enhancements also provide a multi-level classification hierarchy – a quick snapshot of higher level themes, and the ability to drill down into specific aspects to look at detailed themes. says Arvi Krishnaswamy, VP Products at CloudCherry.

Analysis 186

Analysis Multi-Channel Trends Policies 186

SurveySparrow

DECEMBER 23, 2023

Dynamic Customer Insights: These surveys are like a snapshot of how customers feel right there and then. CSAT surveys measure how content you are with a product or service overall. ” It’s a numerical snapshot, allowing brands or businesses to track customer satisfaction trends and identify areas for enhancement.

Survey 52

Survey Feedback Sports Touchpoint 52

delighted

FEBRUARY 12, 2019

That’s why today, we’re very excited to introduce the much-requested Reports section of the Delighted platform, which is made up of three features: Snapshot, Over Time, and Pivot Table. With Snapshot and Over Time, you’ll be able to visualize your survey results in presentation-ready charts instantly.

Report 50

Report Analysis Survey Data 50

Gainsight

AUGUST 29, 2023

Now more than ever, it’s mission-critical to give your CS team the tools they need to work efficiently and at peak productivity. With Gainsight, CSMs save seven hours a week with self-service reporting, configurable UIs, auto-logged calls, auto-generated snapshots, and more. Gainsight solves for all of these pain points.

Self Service 52

Self Service Customer Success Report Software 52

Feedbackly

DECEMBER 7, 2023

It gives you a snapshot of customer behavior during their engagement with the brand. It can help you enhance the buying journey by improving the shopping experience and the products available. For example, you can trigger surveys when your website visitor opens a page that provides information on your product or service range.

Data 52

Data Abandon Rate e-support Social Media 52

CSM Magazine

JULY 17, 2023

Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. The dashboards give a live snapshot of business performance so are ideally suited for display on a large screen in the office.

Analytics 52

Analytics Customer Relationship Management CRM System 52

NetBase

JUNE 30, 2020

As with any brand, smart social listening around the consumer experience is the fastest way to build products and services that best serve your target audience. Rebrand Snapshot. In the NetBase product we help you simplify this process with dashboards. In the NetBase product we help you simplify this process with dashboards.

Marketing 105

Marketing Social Media Consumers Brands 105

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services.

Analysis 208

Analysis Survey Feedback How To 208

Experience Investigators by 360Connext

DECEMBER 1, 2020

Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. They tell the story the company believes is most important – how to move products or data or distribution – from one part of the organization to the next. They love us.

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

NobelBiz

MARCH 5, 2024

We fully understood the need for customizable reports and wanted our product to be flexible enough to deliver general and specific reports. These reports are the snapshots, the tangible records that document everything from call volumes and service levels to agent productivity and customer satisfaction scores.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

SuiteCX

JULY 7, 2017

Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments. The Return on Loyalty product is based on anonymised, aggregated transaction-level data from Westpac, exchanged via Data Republic’s platform.

Loyalty 100

Loyalty Measurement Tools Data 100

SuiteCX

JULY 7, 2017

Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments. The Return on Loyalty product is based on anonymised, aggregated transaction-level data from Westpac, exchanged via Data Republic’s platform.

Loyalty 100

Loyalty Measurement Tools Data 100

Gainsight

MARCH 26, 2024

While customer health is a snapshot in time, adoption and progress are always in motion, tracing the trajectory of Customer Success. For example, she recently lost the product champion at one of her more important clients. There are many different ways to measure customer health , and many disparate sources of information.

Customer Success 52

Customer Success Metrics Touchpoint NPS 52

Lumoa

APRIL 7, 2022

Not only does this give you an excellent insight into their true opinion of your product or service, but these comments will clearly show areas needing improvement and where your team should focus its energy. This will give you the most accurate snapshot of their position relative to your own.

NPS 208

NPS Net Promoter Score Industry How To 208

Happy or Not

NOVEMBER 17, 2023

These mystery shoppers provide feedback on product quality, service interactions, and the overall experience. Organizations can gain insights into their customer-facing operations by implementing mystery shopping services. You may also use both methods to gain both continuous, high-volume feedback insights as well as specified snapshots.

Feedback 36

Feedback Customer Centricity Customer Satisfaction Trends 36

ShepHyken

OCTOBER 13, 2020

Even more important is knowing someone personally who bought that product or service before. To understand your consumer base better, create a generational snapshot and put it into a pie chart. Ratings and reviews are incredibly important to all consumers, not just Gen Z.

Consumers 106

Consumers Brands Connections Customer Experience 106