SurveySparrow

APRIL 21, 2024

Imagine building a mobile app without developers. Startups looking to build web applications Web app development Starts at $29/month Available Available Airtable 4.6 Whether building an app, website, or product design, you need to do proper research. Moreover, the AI-feature makes the survey creation part much easier.

Tools 52

Tools Ecommerce Survey Analysis 52

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Self Service Exceptional Customer Service Roadmap 52

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 83

Communication Customer Success Customer Journeys Conference 83

BirdEye

MAY 22, 2023

That’s why you need an easy-to-use scheduling app to stay on top of your schedules. In this blog post, we highlight the best scheduling apps that are perfect for appointment setting, are user-friendly, and offer multiple software integrations. Table of contents What is a scheduling app? Who uses scheduling apps?

Self Service 98

Self Service Software System Social Media 98

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. The result?

Software 52

Software Social Media Feedback Communication 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

AWS Machine Learning

APRIL 18, 2024

See CHANGELOG for latest features and fixes. Solution overview The LMA sample solution captures speaker audio and metadata from your browser-based meeting app (as of this writing, Zoom and Chime are supported), or audio only from any other browser-based meeting app, softphone, or audio source.

Knowledge Base 93

Knowledge Base Meeting Resources Analytics 93

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. The question was – “ What do you think of our products? What products, right? What is an In-App Survey? What is an In-App Survey?

Survey 52

Survey Data User Experience Customer Satisfaction 52

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. Video editing app has become increasingly vital in various fields, such as: Marketing Entertainment Education Social media (Youtube channel, Instagram, Facebook, etc.)

Video 98

Video Tools Social Media e-support 98

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). Digital Instructors can be used by any company that provides services or facilitates transactions online or through a mobile app.

Contact Center 52

Contact Center Training Video Tools 52

BirdEye

JUNE 30, 2023

In this blog, we’ll show you how to use it and gain a better understanding so you can apply strategies to leverage it for your business and products. Apple products Open the Google Assistant app first on your iPhone or iPad and sign in. Apple products In the Google Assistant app tap the shopping cart icon.

Management 98

Management Customer Experience Management Connections Customer Experience 98

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Send email tips on advanced features to customers in the adoption phase.

Customer Engagement 96

Customer Engagement Engagement Tips Strategy 96

Thematic

AUGUST 31, 2023

Given the proliferation of AI chatbots following the introduction of ChatGPT, I was eager to conduct a benchmarking analysis of iOS app AI chatbots. To do this, I analyzed reviews from the App Store using Thematic. Methodology To run my analysis, I selected two popular iOS apps from the Apple Store: Ask AI and Bing.

Chatbots 62

Chatbots Comparison Analysis Feedback 62

Zonka Feedback

SEPTEMBER 19, 2022

If you search for an app or SaaS product online for any purpose, you will find hundreds of options to choose from. This supply is fueled by the ever-increasing demand for mobile apps and product solutions. Now, this also means that for every product out there, there is an alternative.

Tools 98

Tools Feedback Customers 98

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. Integrating products and services with popular social media platforms can significantly enhance customer experience in the purchase stage. And that is what social shopping is. Watch the Free Demo Now.

Social Media 98

Social Media How To Ecommerce Advertising 98

Magellan Solutions

AUGUST 4, 2023

Productivity is essential to success in many different fields. Productivity increases efficiency and also creates room for innovation and expansion. These AI tools for improving productivity are paving the way to improved efficiency. Today, we will explain how AI tools for improving productivity transform industry efficiency.

Tools 98

Tools Analysis Meeting Knowledge Base 98

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. This will be accomplished by proactively addressing critical navigation issues identified through user surveys and app analytics. 77% of customers prefer brands that listen to them.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. The key to success for SaaS companies lies in prioritizing the positive experience of their clients through a customer-centric approach.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

BirdEye

SEPTEMBER 22, 2022

Team chat apps let employees engage with each other both on a professional and personal level. Having chat apps for work is especially important for remote teams that can’t interact face-to-face in the office. Having chat apps for work is especially important for remote teams that can’t interact face-to-face in the office.

Software 98

Software How To Healthcare Video 98

SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. They then tested a new approach – displaying a survey prompt upon app opening, but before starting a workout.

Feedback 52

Feedback Social Media Survey Abandon Rate 52

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). For more details about MathWorks cloud products, see MATLAB and Simulink in the Cloud or email Mathworks. This post is written in collaboration with Brad Duncan, Rachel Johnson and Richard Alcock from MathWorks.

Training 87

Training Resources Data How To 87

SurveySensum

AUGUST 31, 2023

A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth.

Customer Satisfaction 52

Customer Satisfaction Survey NPS User Experience 52

Gainsight

JULY 26, 2023

You might send automated emails, have a welcome video play in-app, or guide users through activating certain features in-product via step-by-step walkthroughs. Having a cohesive and measurable digital program as part of your customer’s product experience is critical. Prioritize high-value feature activation.

How To 52

How To Effort Score NPS Roadmap 52

Optimove

FEBRUARY 13, 2024

Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. It pairs each individual customer with a perfect product recommendation by using flexible testing to determine what works and what doesn’t.

Return on Investment 59

Return on Investment Loyalty Tips Groups 59

Gainsight

JULY 26, 2023

Well defined customer touch points are the foundation of a strong digital experience with your product. The terms ‘customer’ and ‘user’ are sometimes used interchangeably—but each has a distinct set of priorities and needs when it comes to their digital experience with your business and product. Let’s start with the basics.

Customer Journeys 52

Customer Journeys ROI Customers Examples 52

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Tools 52

Tools Feedback Multi-Channel Social Media 52

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Key Touchpoints : Social media ad showcasing the app’s features.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

2020 Research

MAY 16, 2023

Over The Shoulder is a mobile ethnography tool that consists of a user-friendly smartphone app designed for participants to effortlessly share their real-time experiences and insights with researchers. As a readily accessible app on their smartphones, it enables participants to document events and journal experiences in real time.

Consulting 96

Consulting Study Tools Consumers 96

Thematic

NOVEMBER 22, 2023

Early this year we shipped a Generative AI feature that creates summaries of any data point for our users. Over the months, we've iterated to get the quality up and add them in different parts of the product. It does not require an intimate knowledge of the product, actives, or even Thematic to grab a quick insight.”

Self Service 62

Self Service Analysis Roadmap Feedback 62

BirdEye

JULY 6, 2023

This message type allows businesses to impress their customers with visual aids, product links, and specially designed communication. Email also allows automation for regular communication, such as product alerts, appointment reminders , etc. The current digitally connected world makes that process very easy.

Connections 98

Connections Communication Video Customers 98

2020 Research

AUGUST 21, 2023

To make confident business decisions, it is imperative for organizations to understand how and why people use their products in their day-to-day lives. While In-Home Usage Tests (IHUTs) are critical to successful product development, they can oftentimes be complex, lengthy, and expensive.

Consulting 98

Consulting Video Feedback Analysis 98

CSM Magazine

SEPTEMBER 21, 2023

For those who are viewing the development of a software solution as a viable option, we recommend thinking about the possibility of building a mobile app as a core product. Despite the fact that the number of mobile apps that are available today is already rather high, cool ideas and innovative solutions are still positively welcomed.

Gamification 59

Gamification Trends Groups Software 59

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Strategy 52

Strategy Management User Experience Measurement 52

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. What type of medium is used.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Data 91

Data Analytics Customer Retention Software 91