Four Tips for Using Customer Data to Improve the E-Commerce Experience
InMoment XI
APRIL 11, 2022
Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. A lot of businesses had to scale back their customer care teams during the pandemic because they couldn’t cope with the sheer amount of call volumes enquiring about updated delivery processes and updated policies. Tip #3: Upgrade Your Technology.
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